AUBERGE LE LOUIS-HEBERT

Location is great. Old town center of Quebec, surrounded by bars, restaurants , café. Min walk to all the attractions.

Room and facilities are not so good. Very loud noise from vent, fridge, or neighbor next door speaking, taking shower etc. WiFi is not usable from the room I'm in.

I had hoped to give a five-star rating to Hotel Ophelia, because it is a great little boutique hotel in a wonderful location in Quebec City. We spent 2 evenings there at the beginning of December to enjoy the holiday season and Christmas Markets. The city, as always, was beautiful, and the Christmas market was festive and lovely. The hotel is located in a chic part of the city, walking distance to the old town in the heart of the restaurant and evening life area of the Grande Allee. Our room was superb in every way—large, comfortable, cool, modern…a real treat. The only slight drawback is noise from the bar/restaurant below late in the evening, but even that was worth the charm of the location. The problem we had was the reservation—which was originally made for three nights, then was changed (via telephone call) about a month later to two nights, and this did not seem to get updated in their system . Because this is run more as an Airbnb rather than a traditional hotel, there is no attendant available, and communicating via phone or email from the US was challenging, as the messages were all in French. In any case, we could only stay two days but were charged for three. We did notify Ophelia of this discrepancy, but they have not corrected, because we did not have proof of the change in writing. So, wonderful place, but make sure you communicate clearly and check any emails with details. I think it is a shame they did not refund us for the third night, and unfortunately will not stay there again because of this.

Merci capitaine

Super auberge. On manque un peu de place surtout si on est malchanceux (comme moi) et qu’on hérite des toutes petites couchettes du bas, coincées entre 2 lits… ça m’a valu une belle dorsalgie très handicapante pour mon trip,
Sinon trop bien, elle se situe à côté de tout…

Au départ venu passé 2 semaines le temps d'avoir un appartement, j'y ai finalement passé 3mois tant j'en suis devenu amoureux.
Staff très souriant et serviable
Réception ouverte toute la journée avec un responsable de disponible en tout temps
Gardé propre quotidiennement
Sécuritaire, il arrive que des clients se montrent problématique, mais le staff s'occupe toujours de régler les incidents à temps
Ambiance chaleureuse propice aux nouvelles rencontres

Petit point négatif, en haute saison il y a souvent des partés au bar du rdc, le 2eme étage n'est donc pas le meilleur pour se reposer de bonne heure
Mais pour les plus fêtard le staff du bar est tout aussi digne de qualités