When our favourite suitcase, the one that has accompanied us to the four corners of the world, dies, it is time to make up your mind and replace it. This is a market that has evolved a lot and it is not complicated to find an original suitcase with a good level of quality. Due to lack of space, there is often a limited selection in the shop, so buying online seems appropriate.
It was on the website mesagages.com that I very quickly found my happiness. Everything seemed there and with concrete guarantees: if you find elsewhere, you are reimbursed for the difference and if it does not suit you... and of course you can have it replaced. Under these conditions, why hesitate?
The baggage was received very quickly in a suitable packaging that had withstood the journey very well. While the 48-hour deadline seemed a little optimistic to me the next evening of my order, it was already at the desired address. Mention "very good" because it was difficult to do better.
When I opened the box, however, I realized that it was smaller than I had imagined. Here, it's really my fault, the fact that I chose a cabin bag does not necessarily mean that it was the maximum size of low-cost operators. It would have been easy not to make the mistake by looking at the dimensions that were correctly indicated on the site. Well, since we are right to make a mistake, it is the same to change it..
Quick reminder of the rule of return which should have been easy: "the return is only made at the post office, the return costs are the responsibility of the customer. Upon receipt, and after verification of your item by our quality department, we will proceed to a refund on your bank account. Used to sites whose referral for exchange is free, I didn't see that it would be easy but expensive.
During my visit to the Post Office website, an advertisement suddenly appears offering me the same suitcase at a 25% discount. A little surprised, I look at if the reference is indeed identical and do not worry since my luggage.com indicated in a very visible way that they were refunding the difference if we found cheaper online. The customer service department answers me very quickly that this would not be the case. Indeed: "The articles are stored on competing sites. We cannot therefore refund you twice the difference (see our GTC).".
In the end, the return will not be done and we will have paid more for an identical item on mesagages.com. So certainly, it was well written, but when you are in the act of buying, the reassuring messages that flash around you mislead... The "I tested for you" of mesagages.com was not conclusive at all...
