Holidays are approaching and who says holidays, means booking airline tickets. But today, booking a flight ticket is too often like a veteran's route. It is difficult to find your way through all the offers available and, above all, not always easy to avoid the small traps and scams that creep into the booking sites. Giving travellers back their power: this is the challenge that Option Way, an online travel agency made in France, has set itself.
Goodbye bad practices, hello goodness
Everyone now books their holidays on the Internet, as travel has become the most popular product on the Internet. However, the world of e-commerce is still built on practices that go against the customer. In the world of aviation, the traps are even more obvious
It starts with your search. Many sites use "cookies". But what are cookies for? To follow your research and anticipate your needs, some will say. In fact, cookies can also be used to track IP by recording your IP address. When you return to the site, prices have increased slightly to give you the illusion that the plane is filling up and pushing you to buy.
But that's not all. You have finally decided to buy your plane tickets. You have called your bank to increase the limit on your credit card, you have selected the flight of your choice: airlines, schedules, stopover times, everything is fine. And then, the final blow, the price displayed at the beginning on the site does not correspond to the final price you have to pay. You have just discovered the bank card fees. This practice is now prohibited but it continues to exist, or some sites find other ways to add fees (subscription to services for example).
The online travel agency Option Way has decided to say no to these bad practices, which are far too common on the Internet. Their mission is simple: to be as transparent as possible with travellers to offer them a smooth and seamless shopping experience. And being transparent, what does that mean for Option Way?
Quite simply to offer a simple service and without unpleasant surprises. On Option Way, no IP Tracking in sight. Option Way also chose to display an all-inclusive price on the first page. No imaginary costs and prices that are inflated at the time of payment. The price we see is the price we will pay
Another subject that Option Way is committed to is offering its travellers travel insurance that really covers them. Amazed to see that some online sites offer "multi-risk" travel insurance with actually minimal coverage, Option Way has decided to offer comprehensive insurance packages that really cover travellers during their stay. For example, when some cover medical expenses abroad up to only €10,000, the insurance offered by Option Way covers them up to €150,000. This difference is not negligible when you consider that medical expenses abroad can quickly reach very high levels, especially in countries such as the United States.
Customer relations at the heart of the agency's priorities
For the founders of Option Way, the key to success is also in customer relations. And it is on this thought that the entire organization of the agency is built. The customer service team is made up of real air specialists who bend over backwards for travellers and are available via a non-taxable telephone number. No off-package to fear with Option Way.
In short, Option Way has made the choice to be the traveller's best friend and to accompany him from his purchase to his return from his trip so that his holidays are prepared and spent in the best possible way.
Bernard, a Parisian family man, has experienced this. At the beginning of the year, he decided to go to Dublin with his whole family. Bernard had planned everything, but the weather was a little rough. And yes, the journey is falling in the middle of a cold wave over Europe. And that's where the magic works." Option Way is a very simple solution for buying airline tickets. In addition, there is a very good team that responds very quickly. I tested their services a few weeks ago when I got stuck in Dublin due to snow. Well done. »
Bernard is not the only one who is satisfied with this young French start-up. Indeed, on e-komi, an independent opinion gathering platform, more than 96% of travellers shared a positive experience. Travellers like Maxime, who was "accompanied up to 5 minutes before boarding by Option Way's travel advisors to understand the problem and speak directly with counter agents on my behalf. »
Finally, what we appreciate most about Option Way is its proximity to the traveller. Nathalie, Emmanuelle, Pauline, Mathieu, Nicolas and all the others are above all travellers like us who simply wish to be able to discover the world in complete confidence.
