Whether you are going on vacation or travelling on business, we always value our accommodation. To rest, share a meal, take a bath, and for that, luxury hotels offer a unique experience, where comfort meets a high quality of services and equipment that transform the stay into a delicious moment. Ivan and Ruslan Lartisien wanted the unique experience of luxury hotels around the world to be only a few clicks away from future customers. And they have created Grand Luxury Hotels, one of the first platforms dedicated to booking exceptional hotels
The importance of hotel selection and customer experience
The history of Grand Luxury Hotels is first and foremost that of two brothers who are passionate about high-end hotels and who used their personal characteristics to launch a website in 2007 to book high-quality luxury hotels, by themselves soliciting the places for which they fell in love. The first establishments to join the approach are places in the Four Seasons group and the Mandarin Oriental in Bangkok. Then, over time, the group's team carefully tracks down new products and very important points, visits them, tests them before integrating them into their collections. Today, 350 hotels are listed and what is most important is quality, not quantity. The establishments are major luxury hotels, Houses, boutique hotels, boutique hotels and charming hotels that stand out, not only for their infrastructure, but also for their style, personality, friendliness and the high quality of the services offered. In other words, original places where the welcome is irreproachable and where the traveller lives an experience that cuts him off from reality. At the end of the stay, the client is sent a form in which he/she returns to the stay. The answers are carefully analysed and in case of problems, the institutions are contacted so that they can remedy them. It is also this great attention to the customer that has earned the Grand Luxury Hotels group an extremely high ranking among business development agencies in cities such as Paris, London, Milan and New York
Places with a unique atmosphere and a wide range of services
While browsing the Grand Luxury Hotels website or its application, you will discover some of the most beautiful places in the world. Not necessarily a multitude of places in each city, but simply the best places, those whose charm transports the customer to a world apart. They are generally beautiful buildings, whose exterior appearance is often the perfect introduction to interior elegance. As for the rooms, they are spacious and finely decorated with very beautiful objects. Several details contribute to the feeling of well-being you feel inside. The quality of the mattress is often optimal and there is also a work area, a lounge area where you can watch TV or read, a minibar, a refrigerator, a private bathroom with bathtub and, in the best of cases, a bubble bath to relax at any time of the day. It is also necessary to count on the possible presence of a balcony or terrace, from which one has a remarkable view, whether it is on the city where one is located or on a green space. They also offer suites that are real apartments and where you can find all the comforts of home. Prestigious establishments include a gourmet restaurant, where guests can enjoy refined cuisine prepared by talented chefs. The quality of the products is undeniable, as is the service at the table and the way the dishes are presented. A beautiful wine list then accompanies the menus. Finally, importance is given to leisure activities and the provision of tennis courts, a golf course, a Spa or a sports hall completes the offer
Going through Grand luxury Hotels to book your luxury hotel is also the guarantee of benefiting from many advantages that vary from one place to another. These advantages become more and more important if the customer books several times via the platform. These include discounts and special offers, credits to be used within the hotel, breakfasts offered or the possibility of arriving early or leaving late. Let's not forget to mention the advantage that comes at the top of the list: the Guest Experience Manager. This tailor-made and ultra-personalized service consists in providing a privileged contact person at the customer's service. He thus develops a great knowledge of the client's habits and tastes, assists him and helps him to organize his stay. He follows each file from A to Z and thus proves to be the ideal person to help him find the establishment of his dreams, the one that will make him live a moment out of time.
