Are you an avid traveler and frequent flyer? If so, you should be aware of the many hazards associated with this mode of transport. It's not uncommon to experience flight delays due to a lack of rigor in air traffic, airport management or passenger handling. During the navigation staff strikes in summer 2022, thousands of flights were cancelled. Not to mention the airline practice of selling more tickets than seats on a flight to counteract last-minute cancellations. This often results in overbooking.
Have you ever been the victim of this kind of travel mishap? Did you know that you can be compensated in certain cases? You can even take advantage of a dedicated flight compensation service. Delayed is a 100% French company with administrative and legal teams to handle your claim.

Delayed, the new flight compensation service for worry-free travel

Delayed is a French company founded in 2023 that enhances your rights as an air passenger. Thanks to their intuitive website, you can determine in the blink of an eye whether you're eligible for a claim. It's as simple as entering all your flight details into their intelligent tool. Designed by seasoned developers, it lists all European flights over the last three years, as well as any overbooking, delay or cancellation problems. Within seconds, the system informs you of your right to compensation.

From there, you can send the necessary documents for your case directly to the platform, which then ends up in the capable hands of Delayed. We keep you informed of the progress of your claim as it progresses.

Providing compensation for all European travellers

Delayed. co's aim is to provide a service and solid support for all travelers, who can be compensated up to €600. That's why their commission is only effective if they are successful. The offer is usually set at 30% of the compensation amount, but for their launch offer, the commission drops to 25%. The Delayed team is also keen to highlight the laws that protect passengers: many airlines tend to turn a deaf ear when it comes to compensation. And yet, whatever the nature of your ticket and whatever airline you travel with, as a European traveler you may be entitled to compensation.

EC Regulation 261/2004: Delayed's solid foundation

The right to compensation as an air traveler is nothing new: Regulation EC 261 was passed by the European Parliament and Council on February 11, 2004, and applies to all airlines based in Europe. It protects passengers in the event of flight delays, cancellations and overbooking. It describes all the scenarios that may be encountered, all the procedures to be applied and the fixed amounts to be issued. Delayed bases its offer on these legal texts, and defends its claims with the airlines concerned.
Compensation is awarded according to precise criteria. As mentioned above, if you wish to claim compensation following an incident on your route, you must have flown on a European airline. This includes airlines that fly abroad, but whose head office is in Europe: Air Caraïbes mainly flies within the Caribbean islands, but is covered by EC Regulation 261/2004 because its head office is in Guadeloupe.
To receive compensation, you also need to make sure that the problem you encountered was caused by the airline. Delays and cancellations can occur in many different circumstances. A flight cancelled due to bad weather will not give rise to compensation - airlines have no control over the weather. On the other hand, if a flight is cancelled due to a strike by stewards and stewardesses, then the airline must compensate you; EC regulation 261/2004 suggests that this is a failure on its part, and that it should have foreseen the strike.

Precise criteria for compensation

In addition to these first two criteria, which already refine the chances of receiving compensation, each incident has its own specificities. For example, a flight must be delayed by more than three hours to qualify for compensation. For a cancelled flight, the traveler must be notified less than 14 days before the departure date. Delayed has no shortage of articles on the subject, to provide travelers with as much information as possible: don't hesitate to visit their website to discover their blog, a veritable mine of information!

Why use Delayed for flight compensation?

Compensation is a given amount: claiming it costs you nothing, and you have everything to gain. Delayed also uses EC Regulation 261/2004 to set the amount of compensation. These depend in particular on the distance covered by the flight affected by the incident. For flights of less than 1,500 km, compensation can be up to €200. For flights between 1,500 km and 3,500 km, they rise to €400, and for flights over 3,500 km, you can claim €600. Receiving compensation does not prevent you from getting your ticket refunded if you give up your trip - however, compensation is no longer possible if you accept other compensation from the airline, such as vouchers, discounts on the next ticket, etc.

Compensation as a right

The sums involved explain the reluctance of airlines to raise the subject and inform their customers. Yet this is also one of their duties under EC Regulation 261/2004! To save money, airlines turn a deaf ear, try to renegotiate, or even refuse to give up compensation altogether.

As an individual, dealing with such aviation giants can be a daunting task. By choosing an expert in the field of compensation like Delayed, you can be sure of receiving your due effortlessly and stress-free.