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OCEANIA - L’UNIVERS * * * *

Hotel €€€
4.3/5
929 review

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5, boulevard Heurteloup, 37000Tours, France
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2024
Recommended
2024

This 4-star hotel in the heart of Tours boasts a spa area with hammam, whirlpool bath and swimming pool.

This hotel, located in the heart of the city, boasts a magnificent decor, marked by the illustrious figures who have stayed here over its 150-year history (Roosevelt, Hemingway, Clemenceau, King Mohamed V, Saint-Exupéry...). L'Univers offers an environment that blends the elegance of its past with the comfort and design of the contemporary era. For your relaxation, there's also a fully-equipped spa area. The rooms blend original woodwork with more contemporary trends. The location is ideal, just a stone's throw from the station.

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Members' reviews on OCEANIA - L’UNIVERS

4.3/5
929 reviews
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Value for money
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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in december 2023
Hôtel magnifique, chambre spacieuse bien agencée, literie confortable. L'espace détente est agréable. En revanche, la piscine et le jacuzzi étaient beaucoup trop froid pour se détendre. Le restaurant n'est pas du tout à la hauteur des prestations de l'hôtel. Je mettrai 4 sur 5 pour l'hôtel. Et 2,5 pour le restaurant. Des chips dans un bol nous ont été servi en guise d'amuse bouche. ???? Des serveuses agréables et au top mais qui ne suffisent pas à rehausser l'aspect gustatif des plats. Une trop longue attente.

Le petit déjeuner était bon.
OCEANIA - L’UNIVERS
OCEANIA - L’UNIVERS Manager
12/31/2023 at 15:24
Cher client,
Nous vous remercions pour votre commentaire.
Bien cordialement,
L'équipe de l'hôtel.
See the translation
Visited in december 2023
Compétence et gentillesse du personnel de l'accueil gérant les réservations.
OCEANIA - L’UNIVERS
OCEANIA - L’UNIVERS Manager
12/31/2023 at 15:26
Cher client,
Nous vous remercions pour votre commentaire.
Bien cordialement,
L'équipe de l'hôtel.
See the translation
Visited in december 2023
La restauration n'est pas à la hauteur de l'établissement. un rapport qualité prix désastreux. C'est mon seul reproche. dommage
OCEANIA - L’UNIVERS
OCEANIA - L’UNIVERS Manager
12/31/2023 at 15:27
Cher client,
Nous vous remercions pour votre commentaire.
Bien cordialement,
L'équipe de l'hôtel.
See the translation
Visited in december 2023
Un bel établissement.
Un restaurant excellent.
Petit hic, impossible de régler le sèche-serviette (j'ai oublié d'en parler à l'accueil).
OCEANIA - L’UNIVERS
OCEANIA - L’UNIVERS Manager
12/18/2023 at 11:26
Cher client,
Nous vous remercions pour votre commentaire.
Bien cordialement,
L'équipe de l'hôtel
See the translation
Visited in december 2023
Positive:
+ Center of the city.
+ Good isolation.
+ Full equipments inside the room and clean.
+ Parking is safe inside hotel but need to pay.
+ Restaurant, bar, spa and swimming pool.
+ Good buffet breakfast.

Negative:
- I booked from Agoda and remark to reserve 1 parking place but when I arrived, receptionist said she did not get the reserve from Agoda.. I did not know that she said I have to reserve by e-mail or phone. So it was not my job.. they could remove message box in Agoda? And answer from that receptionist really not polite and she said if I have a luck I could get a place.. I have to go in and find the place. Where is service mind of the people here.

- Elevator is old.. shaking when before stop point.

- Price is expensive compare with service mind and quality of hotel.

For me, I would not to come back again because of hight price, lack of service.. with this kind of quality. I think I can find another one.
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OCEANIA - L’UNIVERS
OCEANIA - L’UNIVERS Manager
12/17/2023 at 12:30
Cher client,
Nous vous remercions pour votre commentaire.
Bien cordialement,
L'équipe de l'hôtel
See the translation

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