HÔTEL LA VILLA EUGÈNE ^{* * * * *}

This hotel should not be a 5 star hotel. The first room we were out on was very sad, small, dated, dark and ugly without even a proper shower. When we told the front desk we were prepared to leave to stay in another hotel because we were so disappointed the lady said they would charge us for the full stay anyway even though we were enormously disappointed with the property. We were shown a second room which had an overpowering smell of vomit. We took the room simply because every other hotel in the area was fully booked. We had to air out the room for an hour to try to get rid of the smell. There was mold in the shower, long black hairs on the bedroom floor, disgusting carpet that was filthy to the eye. When we checked for bedbugs, which we don’t usually do but felt like we had to because the hotel seemed so dirty, we saw that the base of the bed had mold spots on it.

The breakfast was very basic so we only had breakfast at the hotel on the first morning. The other mornings we went into Epernay for breakfast (Matin Gourmand was great).

Upon checkout, despite our enormous disappointment, the lady at reception tried to charge us for parking even though we had never been informed of a parking fee.

The hotel is grossly overrated as a 5 star property. It should be listed as 3 star at best. The owners are clearly not investing in the property and trying to make extra money from hidden parking fees and overcharging for a horrendous breakfast. It feels like the owners have run out of money.

A very, very sad property to which I wouldn’t never, ever return.

Magnifieke locatie, centraal in Epernay, Uitstekend hotel met privé parking, het hotel is adembenemend mooi ingericht, het ontbijt is perfect. Supervriendelijke bediening, een absolute aanrader!

Villa merveilleusement construite équipée d'un mobilier et d'une décoration élégants. Le bar est le chef-d'œuvre et un endroit confortable pour déguster du champagne. La piscine et le jacuzzi multijets complètent le confort dont vous pourrez profiter. Comme d'habitude, les gens font la différence et le personnel a été super gentil.

Super petit hôtel très bien entretenu parfaitement placé pour explorer la région du champagne. Le personnel est allé au-delà.

Hotel bien placé mais seul bémol une personne à l'acceuil devrait apprendre à respecter les personnes agées, garder son arrogance et son agressivité pour elle et être éduquée sur le respect du client. Cela n'est absolument pas digne d'un hotel 5 étoiles.