LE TRIANON ^{* * * *}

Appart hôtel très bien placé et bien équipée au vu des autres commentaires les chambres sont effectivement un peu vétustes mais propres avec une très bonne literie et un balcon agréable. Personnel souriant et aimable.

En déplacement régulièrement sur arcachon le choix est porté sur cette hôtel, emplacement parfait et a proximité de tous se que l on pourrait avoir besoin,prix correct (hors saison haute se qui est normal dans une ville de tourisme) tout employées confondu sont gentilles, aimables, serviable, et cherche une solution aux problèmes porté. Certes le bâtiment mérite un petit rafraîchissement par rapport a la vétusté, mais point de vue ménage niquel. Je le conseil à qui veut l entendre.

Chambres pas top niveau déco et propreté, pas de places disponible pour tous les clientes au parking, le petit dej a revoir….
Points positifs : emplacement, les hôtesses d’accueils sont très agréable et l’hôtel accepte les animaux.

Incredible views but bring bleach.

First the good news: We rented a room with a view of the sea and our view was amazing just as the website promised. The location is excellent – quiet at night and just steps from the beach, restaurants and shops. The bed was clean and comfortable. The bathroom towels were plentiful and clean. All of the kitchen appliances worked as expected. There was reasonable kitchenware – plates, utensils, pots, etc. It was a nice sized room with plenty of space for suitcases. The one woman at the front desk was very gracious and helpful – very patient with my French and very creative about helping.

Next the just-so-you-know: The clothes washers and dryers are tucked in a bit of a closet and were not working during our stay. Thankfully, there is a nice laundromat nearby [Laverie D'Arcachon at the corner of Rue Moliere and Bd de General Leclerc]. There were no kitchen towels, sponge or dish soap. There were just 2 soap pods for the dishwasher – the cleaning staff provided more when we asked. Be careful as the tub has a slightly rounded bottom that tends to be slippery and the step from the tub bottom to the floor is a bigger difference than I expected. The motors for the electronic curtain controls were in front of one window thus making it impossible to properly open / close that window. The finishes are what I would call “trying for high end but badly missing”. For example, there are electronically operated window curtains but the trim, doors, and paint in the room are in very sad condition.

Now the bad news: The bathroom had both black and orange mold in the shower. It also had the faint odor of men who hadn’t aimed well. When we pulled the kitchen table away from the wall, we quickly learned that it had been pushed against the wall to hold it up.

I do not blame the staff. If management were visiting the rooms they would know that the cleaning staff needs more time to properly clean and that maintenance is needed in many areas to address the basics.

I’m very torn about staying here again. The hotel has so much promise but the owners seem to be trying for elegance while missing the basics. It’s certainly not a 4-star hotel. I would rate it a 3-star hotel in a great location that needs a good cleaning.

C'est vrai que ça n'a rien d'un 4 étoiles. Mais la chambre était propre, c'est le plus important. D'accord le lieu est vieillissant, les parties communes pas top, on sent la bricole et le manque d'investissement.... Par contre Big UP pour le personnel qui fait de son mieux.... Hors saison, pour un hôtel les pieds sur la plage, rapport qualité/prix tout a fait correct.