HILTON GARDEN INN * * * *
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4-star hotel in Bordeaux offering good value for money, a restaurant, a wine bar and a clothing corner.
Housed in the former Halle Debat-Ponsan, this 4-star design hotel has many advantages: it is 5 minutes from Bordeaux Saint-Jean train station and public transportation. The contemporary rooms are tastefully decorated, and the suites have a superb view of the city. Babette concept store is a restaurant, a wine bar, a clothing corner and an art gallery... It is accessible directly from the hotel throughout the day, and offers various food services. To discover!
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Members' reviews on HILTON GARDEN INN
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
My Experience at the Hilton Garden Inn in Bordeaux was a nightmare to say the least. During the second day of my stay at this hotel, I returned from a full day of working as this was a business trip to find my card not working on the lock. When the receptionist explained that my lock had been broken, I proceeded to find that all of my money had been stolen. The hotel not only did they not provide me with a secure door, but proceeded to allow people into my room without my concent. Moving on, after the incident was reported, the hotel managers chose not to help me, but disrespectfully accuse me of having no proof, even if they spotted multiple people in my room without my knowledge. This was a clear case of theft, in which the hotel didnt offer any assistance, but only disrespectful suspicion on my part. A similar incident was reported 2 months ago,where jewerly was stolen. I urge you not to visit this hotel, as it is clearly an unsafe environment where there is a pattern of theft for which the hotel knowingly allows. From the general manager to the reception manager they all only offered condescending comments and 0 customer service. Antonin, the reception manager went further, telling me to go to the police station, emphasizing that the wait is 5 hours. To me, a foreigner, on a business trip there to work.
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Despite booking a double room nearly 2 weeks in advance, we ended up with a small Queen room, which only had a 150cm bed. Not the end of the World, but it turned out that the mattress was simply awful, such that both got backache.
We changed Hotels as soon as it was practical to do so.
Spacious multi purpose dining room serves good quality simple food from a daily menu. Modest portion sizes.