When we have just been attacked for an attempt to steal a mobile phone, we suddenly find ourselves in a panic. Someone trying to steal your most precious possession! Miraculously, it can happen that we catch up with the perpetrator. The latter does not insist, he gives you back your phone, he knows very well that a few streets away, he will succeed his petty theft... If the bravely recovered device no longer works, do not suffer the second trauma of the day.

The first reflex as an Orange subscriber is to go to the store of the nearest brand. You legitimately think you can find some comfort in it... Be on your guard! First of all, you'll have to be patient with your pain. You are not the only one who needs to go to the store and who takes advantage of the lunch break to do so. At the Orange store in Vaugirard, the lunch break is for lunch and not to serve customers who only have this slot to manage their telephony problems. They are therefore small in number and the wait can be long

People lack patience. After an hour, they get angry quickly and the situation sometimes turns to chaos. The one who has only one thing to deal with would like to slip between two and the elderly person, shot out of his eyes by those who only have an hour's lunch break, would like us to listen to him because all this is complicated to understand. In short, this whole little world is calling each other, annoyed, a good half of them leave, unable to talk to anyone.... but, finally, it's your turn. What's an hour and a half in life?

You had appointments, you don't know how to live without your smartphone, you'll be saved because we're finally taking care of you. In fact, you remember taking out insurance for the replacement of the mobile phone. The saleswoman confirms it to you, your contract is eligible for replacement. Banco, this attempted robbery is just a bad memory. Unfortunately, your model is no longer available, the last one left this morning... In fact, at the Orange boutique in Vaugirard, stocks are almost never there. Contrary to appearances, it is a small agency managed by an independent. For a replacement as part of your contract, you will come back... tomorrow!

Distressed, you decide to buy a smartphone right away. You ask the saleswoman to take out the data from your old phone, bought in the same shop last year... she can't. Not unwillingness, they are simply not archived. But anyway, your choice is limited because when it comes to availability, it only has a few models left and not all the capacities. You've been here for 1 hour and 45 minutes now... you make the choice! It's a final choice.

Yes, when you go home in the evening and find that you will not be able to restore your phone because you have been sold a 32 gigas capacity when you had a 64 before... it's folded! You must say goodbye to the complete Mireille Mathieu that you had managed to compile because you will not be able to go back on your purchase. A purchase in store is a firm purchase. It was well written on the terms and conditions of sale that you signed in a hurry.

In conclusion, if you have a problem with your phone:

Do not go to the small Orange store in your neighbourhood. It would seem that only those of Opéra and the Champs-Élysées are managed by Orange directly and provide honest replacement services.

Be patient and contact your customer service on a colleague's phone instead; in the case of a telephone sale, the sale is not a firm purchase and you will be allowed to make a mistake

The reference shop of our test where we recommend that you do not go is the Boutique Orange Gdt Vaugirard at 256 rue de Vaugirard, 75015 Paris.