Opinions HÔTEL DE L'ÉNA Paris

Mould in bathroom. Breakfast low quality, cheap and nasty. The area is VERY dodgy. It’s full of African men and foreign shops and I DIDNT FEEL SAFE. Lots of pest control shops nearby which made me worry about the area too. I guess this is all normal near a train station…

NB. Unlike mature customer experience focused establishments that welcome feedback & see it as an opportunity to improve - you see this Raphael manager guy nitpick + attack each customer that gave less than 5stars. Wow. Imagine him being your boyfriend or boss. Must be HELL

Tout proche des gares de l' Est et du Nord. Ma chambre était très petite. Bon petit déjeuner varié. Bon accueil (j'ai apprécié fatigué après un vol de 12h)

It was perfect! Thank you hotel Léna! :)

We were a little scared arriving after reading some negative reviews and okay, the breakfast is very basic and also the rooms are not huge, but it actually contributes to the Paris charm.
We loved it.
The personnel was extremely pleasant and friendly, the hotel is very beautifully designed (colors and attributes), the bed was soft and comfortable and it was clean in general.

The biggest plus is naturally the location. Close to public transportation + Gare du Nord, close to a lot of food opportunities.
Rate wise it was very acceptable considering it was Paris.

Thank you for the room with a view! Room 702 was excellent.
Next time we go to Paris, this will definitely again be our hotel.

Chambre minuscule et surtout salle de bain dégoûtante et le ménage laissant fortement à désirer. Beaucoup trop cher pour la (non) qualité proposée.

Die Mitarbeiter sind sehr freundlich und hilfsbereit. Das Frühstück ist ok und ausreichend. Leider war das Bad sehr runtergekommen und die Dusche nicht einladend. Bei dem Preis kann man ein ordentliches Bad erwarten.

Un hôtel parfait pour un citytrip à Paris. Idéalement situé à côté de la gare du Nord et proche de bon restaurant. Le personnel est très accueillant. La salle de bain est assez petite mais cela ne pose pas de gros problèmes.
Très bon rapport qualité-prix.
En bref, je recommande vivement cet hôtel pour un court séjour.

Lit confortable mais salle de bain dégoûtant et vraiment a refaire (manque de céramique) moisissures sous les fenêtres, peinture arraché pour un 3 étoiles, je trouve que cela ne vaut pas la peine .

This hotel is not bad, however I spent three nights with a friend and the day before check out I decided to stay one more night alone. When I went to pay for this additional night the woman at the front desk said it was better I pay after I got back from breakfast so she could “set up the booking” when I returned from breakfast, my room had been booked so I had to move rooms immediately after returning. My friend was out running errands and I had to move all of our stuff alone in just 11 minutes. The hotel had clearly made a mistake and inconvenienced me, they offered me coffee for the trouble, which wasn’t even remotely sufficient compared to the inconvenience. I was moved to room 300 which was less pleasant than room 600.

Evrithing is perfect! My reccomendation!

Stayed at hotel Lena recently! Was a great location and lovely staff! The rooms are super comfy and clean! Would defiantly come back!

Éramos 4 e ocupamos o Loft. A localização é muito prática; a 6 min de caminhada até a Gare du Nord, muitas opções de transporte público. Quero destacar aqui o agradável desfecho de um esquecimento nosso no hotel.; no mesmo dia recebemos um e-mail relatando que no check out foi encontrado um objeto nosso no quarto e se desejávamos que guardassem. 10 dias depois, ao retornar a Paris, fomos ao Hotel e nos entregaram. Muito obrigada pela simpatia e gentileza !

Hotel bien situé, calme, bon accueil, literie parfaite, bon petit-déjeuner.

Pretty below average experience here. Upon arrival we quickly realized the room was run down and not at all what the bathroom pictures advertised. Cracks in tiles, peeling paint and a strong smell of mold. Staff were quick on letting us switch rooms which was great, however, a very rude member of staff knocked on our door and started yelling at us in French after requesting to move rooms… very disappointing. On a final note the rooms are deceiving with size, they are SO small. It’s hard to move around without knocking into something, luggage is pretty much a write off. Hallways smelt so strong of mold it was hard to breathe, we found one particular staff member to be quite hostile during our stay. Not my best recommendation ever.

Locatie was prima, op wat zwervers voor de deur na op een dag.

De rest was echt een flinke afrader. Wij hebben 250€ betaald voor 1 nacht. Ons motto is altijd “als het maar schoon is”. Nou het was echt zo smerig! Overal zat schimmel en ik heb mijn moeder niet laten slapen. De badkamer zat vol, de kamer zelf.. Er was geen alternatief. Ze lieten twee (zwaar stinkende) mensen naar de kamer komen om met schoonmaakspray (voor glazen) het even op te lossen en er spul voor te hangen. Dit betreft alleen de badkamer, de kamer kon niet meer. Echt geen aanrader, wij zijn diep teleurgesteld!???? Hoe kun je gasten zo laten verblijven, niet normaal. Het uitzicht was trouwens ook niet zoals op de foto’s, we keken naar een vieze muur.

Helaas

REACTIE:
Mijn broer, niet mijn man, gaf aan dat hij het goed vond dat jullie direct hielpen, niet dat het een goede oplossing was. Er is nooit sprake geweest van drankjes terwijl we wachten….

We stayed in Hotel Lena for 2 nights, and it was above our expectations. We were welcomed wholeheartedly by the front office employees and the rooms were beautifully decorated with dark blue, white and gold. The bathroom seemed freshly renovated and was very spacious overall. The location is good, near the train stations and subway very close. A point of improvement will be the moldy spots in the bathroom, just a bit of detailed cleaning will solve this little point of attention. This did not bother our stay and we will undoubtedly come again when visiting Paris.

Tolles Hotel in urbaner Lage. 1o min. fußläufig vom Gare de l'Est.
Ich habe gut und lange geschlafen, Bad und Dusche war voll OK , Zimmer ebenfalls. Ich will da ja auch nicht wohnen, aber für einen Kurztrip ohne Makel. Ja, der Aufzug ist klein, ich kann aber auch die Treppe nehmen. Hervorheben möchte ich die unglaubliche Freundlichkeit der Mitarbeiter und das tolle Frühstück. Käse frisch vom Laib und kein Packungsgouda, alles ausreichend und frisch, wird jederzeit nachgefüllt. Ich komme wieder, vielen Dank.

L'homme qui m'a accueilli à l'hôtel n'était pas du tout gentil avec moi.
Je ne le recommande pas, l'hôtel est très petit.
L'homme de l'équipe de nuit était un homme blanc, grand et âgé, originaire de Paris.

L'hôtel bien placé et le personnel agréable. Mais à recommander pour un court séjour uniquement, les chambres sont jolies mais assez petites, la mienne avait un balcon par chance mais assez bizarrement agencée, et la salle de bain pas top comme certaines photos d'avis laissent voir. Bon petit déjeuner classique d'hôtel.

Clean room was ready for early checkin. Friendly staff and great price

Perfect base for exploring Paris, would highly recommend!
Are the rooms / bathrooms small? Yes : but they’re comparable to other Paris properties. And the price here I found to be better.
I was very fortunate to be allocated one of the rooms with balcony, with views of the Sacre Cœur - this was so unexpected and very appreciated. For such a central location, there was very little noise or disturbance. The decor is modern and clean. The staff were always welcoming, friendly and helpful. I would recommend! And would happily stay here again.

Slechtse service die ik ooit ervaren heb.
2 weken na check out wacht ik nog steeds op een refund van het geannuleerde ontbijt. Er is geen contact met mij gelegd, ondanks dat dit was beloofd na de check out. Ik heb de afgelopen weken zelf 3 mails gestuurd, hier word niet op gereageerd.
Tip voor boekers: boek geen ontbijt, kijk daar of er iets voor je bij staat op 't buffet. Ik vind het ontbijtbuffet klein en de kwaliteit van het eten wat er staat ondermaats. Een paar meter verder zit een prima bakker.

Op de 2e dag heb ik 's ochtends bij de receptie gevraagd of ik het ontbijt kon annuleren, waarop ik hoorde dat dit niet kon, omdat ik niet direct bij het hotel had geboekt. Ik zei dat ik de overnachting via hotels.com had geboekt en het ontbijt tijdens de check in. Hier had ik ook voor betaald bij de c/i. Toen zei ze dat het wel kon en ze zou de manager inlichten om mijn rekening aan te passen. De volgende dag bij de check out stond dezelfde dame aan de receptie. Ze begon niet over m'n geannuleerde ontbijt en zei dat alles in orde was. Ik wees haar op het geannuleerde ontbijt en het geld wat ik terug zou krijgen. Ze zei dat ik het ontbijt niet kan annuleren omdat ik niet bij hun had geboekt. Wéér uitgelegd dat ontbijt bij de receptie was geboekt en dat ik mijn geld cash terug wil. Dat kon niet want de manager was er niet. Die is er morgen weer (donderdag 02-11) en hij/zij zal me dan mailen voor de refund. Tot op heden NIKS van een manager gehoort en ook 0 reactie op mijn 3 mails.
Erg jammer dat het zo afgehandeld word.

Daarbij tijdens het verblijf last gehad van de luidde afzuiging in de badkamer.

Our stay was great until the last minute we were about to check out. To be honest, I am hesitant to write this review yet I believe the Hotel could learn something and improve. We arrived hotel at about mid night and our room was pre-paid. During check in, since the room had been paid we only be asked the city tax which we paid with card. The Hotel is situated in a great location, very stragegic for public transportation, room was clean and quiet. Overall the room was really great value for money. Then the issue happened in the very morning when we were about to check out / chase our train. During check in unfortunately the staff miss booked 1 cent (0.01 euro) and we were asked to close the bill. We were cooperatively paying with 2 euro coin, then the staff give us 1.95 change without saying anything?? My wife counted it and asked them to return 1.99 to be exact. The staff was busy trying to find 4 cents and after 11 minutes they eventually gave the change completely. This kind of problem should not be happened in the first place. Our experience was all great and yet we left with not great memory about the hotel is very unfortunate. Hope this kind of issue could be discussed and the staff could handle it with more flexibility. It was the hotel who miss booked 1 cent and the customer was cooperatively cover the mistake.

L’hôtel Lena est très bien situé à quelques pas de la gare et avec un personnel agréable. Notre chambre était joliment décorée et fonctionnelle, il y avait cependant un seul bémol: la salle de bain qui a besoin d’un sacré rafraîchissement (carrelage cassé, douche avec beaucoup de moisissures, faïence abîmée et odeur d’humidité). A ce jour, elle n’est pas à la hauteur d’un hôtel 3 étoiles, c’est dommage car tout le reste est vraiment top.
Nous avons pris le petit déjeuner qui était très bon et copieux, les produits proposés sont de bonnes qualités.

Merci à l'équipe de l'hôtel Léna. Un bel accueil plein de sourires. Chambre agréable et bon petit-déjeuner ce matin. Notre passage était imprévu (les aléas de la SNCF :)) mais ce fut une belle découverte. On reviendra certainement.

We recently stayed here, and we absolutely loved it. From the minute we walked in we were impressed. It was a peaceful environment and we were welcomed very warmly. It was a lovely way to spend our wedding anniversary. Room was spacious and beautifully appointed.