COURTYARD BY MARRIOTT GARE DE LYON
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Hotel near the Lyon train station with rooms offering comfort, brightness and view on the city.
A fully renovated nineteen-storey building with an optimal level of comfort: this is the hotel establishment of the famous brand which, let's admit it, is a real highlight. Designed as a balcony overlooking the city, the hotel offers 249 rooms, all with a high level of comfort and luminosity, with splendid views of the city. The restaurant alone is worth the detour, with a simple principle: one day, one culinary experience. A word about the location: exceptional, just a few minutes from the centre of Paris, and a stone's throw from the Gare de Lyon train station.
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Members' reviews on COURTYARD BY MARRIOTT GARE DE LYON
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The room was a bit on the small side but it did have a worktop desk which was nice. No room service, you can order food via their app but you need to pick it up yourself downstairs which some might find annoying. The cleaning service were very good and even provided extra coffee pods without prompting. The hotel restaurant and bar was very relaxing and provided good service. There was a very nice red haired female bartender in particular on the evening shift who was always very genial to me whenever I visited.
Most of the staff were friendly, professional and spoke top notch English which is the only reason why I'm still giving 2 stars. Unfortunately on the last night I met a really rude reception employee called Lea who yelled at me although I had done nothing to provoke her, and she tried to make me go through a completely different process to buy the hotel snacks than I had been advised to do for the previous 4 days. And it didn't stop there... when when she was logging my purchases into the system made another snarky remark about the amount I had purchased. I am a paying customer and don't need the judgmental attitude. Aren't customers who buy the goods the whole point of having a hotel shop??
I am honestly flabbergasted that this particular receptionist had the audacity to make a comment about the quantity of stuff I had purchased as it really wasn't her place to do so.
To make things even more bizarre, according to Lea's name tag she was still a receptionist-in-training. She certainly needs more training on how to be a polite communicator and customer service. Her behaviour soured my Marriott and Paris stay and left a bad taste in my mouth. I submitted official complaints although have yet to hear back.