HÔTEL SAINT-JAMES * * * *
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Hotel-club with a Napoleon III atmosphere offering its terrace, restaurant, and library-bar.
A true château-hotel, the Saint James Paris is a Relais & Châteaux member hotel nestled in its own walled garden, just a stone's throw from the Arc de Triomphe and Trocadéro. Entirely redesigned by Laura Gonzalez, it offers the intimacy of a family home, with 50 rooms and suites as well as 4 apartments in a private villa, a Michelin-starred restaurant and a bar with a listed library. The in-house Guerlain spa also includes a 15-metre pool, steam room, sauna, whirlpool and fitness centre. The ultimate in luxury.
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-No one to assist us with luggage outside at check-in, difficult with a baby and multiple bags.
-Breakfast order mistakes every single day, required multiple clarifications.
-Ridiculous long wait for dining at the outdoor bar (1 hour for a simple, overpriced food, and for the salad: not fresh and with serious lack of sauce).
-At check out, when we asked for a customer service contact, we were told that there was no such contact for addressing these issues.