BEST WESTERN PLUS HOTEL LE 18 * * * *
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Hotel composed of two buildings housing a lounge with a bar and Chesterfield sofas, and rooms with original decor.
Thomas Chaumette - son of the famous actor François Chaumette - was born in the neighbourhood and dreamed of opening an intimate hotel there so that each guest could feel a little at home. He succeeded in his bet by creating what he conceived as a place to live. The hotel is composed of two buildings separated by an inner courtyard covered by a black steel verandah that recalls the work of Gustave Eiffel. It is a skylight where you have breakfast. Another originality: the Salon. It houses a bar and above all a huge cashmere-style Chesterfield, 10 m long. The rooms, 14 of which have a view of the Sacred Heart, are decorated in an original way. The carpet, designed by the owner of the premises, bears very Parisian champagne-coloured symbols on a black background: the Sacré-Cœur, the Eiffel Tower, the Moulin Rouge, the silhouette of a couple à la Doisneau, an amazing 888, etc. The materials used are warm, like the wooded coverings on the walls. The bedding has been particularly well cared for, particularly the mattresses with exceptional comfort designed specifically for the hotel
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Il est actuellement en travaux mais par contre rempli de poussière même dans la chambre j'ai eu des trous sur le mur trou sur le pouf en cuir
L'ascenseur vraiment pas propre même la descente d'escalier rempli de poussière
Et je trouve le porte 15 € par personne pour un petit-déjeuner je trouve ça cher pour ce qui te propose
Par contre le personnel d'accueil je n'ai rien à dire souriant et serviable
We strongly advise AGAINST considering this hotel for your stay, as it puts you at significant health and financial risks due to a BEDBUG INFESTATION. Our experience with the staff was extremely DISAPPOINTING and the staff revealed to be very DISHONEST, with little regard for customer well-being.
Upon arrival on February 29th, 2024, my friend and I discovered a bedbug in the toilet a few hours after arrival. We promptly informed the hotel reception, seeking a refund and immediate departure. The presence of bedbugs is not only a severe health concern but also carries financial implications for affected individuals.
The hotel staff blatantly disregarded the seriousness of the situation, repeatedly denying the problem despite clear evidence in form of pictures and videos. For instance, when a staff member “inspected” the room alone and claimed it was bug-free, we later discovered the bedbug still present upon returning for a forgotten item. Such blatant dishonesty not only put the health of guests at high risk but also perpetuates the spread of bedbugs to unsuspecting travelers' homes.
Despite our request for a refund, the staff insisted on delaying the process, citing the need for consultation with management. However, their promises proved hollow, as we remained without a resolution days later, with attempts to reach them futile. This lack of accountability and communication further underscores the hotel's untrustworthiness.
In summary, this hotel's negligence regarding the bedbug infestation and dishonest handling of customer concerns make it an UNNACEPTABLE choice for accommodation.
To begin, the hotel's location on back roads, resembling the less favourable parts of Paris, was disheartening. The ongoing building works next door made it challenging to sleep, compounding the negative impression. The room sizes were unacceptably small, with smudged walls and uncleaned floors, contributing to an overall unpleasant atmosphere.
The communal areas were equally disappointing, emanating a persistent and unpleasant odor, forcing me to cover my nose consistently. It was evident that these shared spaces, including the lift, were not adequately cleaned. The lift's tiny size created a substantial inconvenience, as my boyfriend and I struggled to fit ourselves and our luggage inside.
While the location had its merits in terms of proximity to attractions, the overall look and aesthetic of the hotel did not meet my expectations. Our balcony overlooked a side road with ongoing roadworks, further diminishing the quality of our stay.
On the second day, our experience took a turn for the worse as we were rudely awakened by a fire alarm at 9 am, persisting for about 15 minutes. To add to our frustrations, the shower was flooded, rendering it unusable. Despite seeking assistance from the staff, no one came to help us rectify the issue, leaving us feeling neglected and disappointed.
On our last day, the electricity in the hotel was cut off from around 9:30 am until we departed for our flight. This power outage left us in near darkness, severely hampering our ability to pack our luggage efficiently. The lack of light not only delayed our departure but also added unnecessary stress to the end of our trip.
Despite the multitude of issues we encountered during our stay, including the aforementioned electricity cut, the unsanitary conditions of both our room and the communal areas, the inadequate response to a flooded shower, and being subjected to a distressingly unwarranted fire alarm, the hotel staff's unwillingness to offer any form of compensation was deeply disappointing. This lack of acknowledgment and remediation speaks volumes about the customer service and operational standards of your hotel.
I had hoped for a resolution or at the very least, some form of acknowledgment of the discomfort and inconvenience we experienced. However, this final oversight has solidified my decision to never return to your hotel. It is imperative that you address these serious concerns to improve the experience for future guests.
The combination of these adverse experiences has unfortunately overshadowed any positive aspects of your hotel's location and has compelled me to share my experience with others to inform them of the potential issues they may face.
I strongly urge your team to consider the feedback of your guests more seriously and to implement necessary changes to avoid such unfortunate incidents in the future.