HÔTEL MAISON MALESHERBES ^{* * * *}

Je recommande, hôtel charmant

My stay here was absolutely fantastic! I am a solo female traveler and to say they took care of me during my stay is an understatement! Fouad worked night shift and he was the best, very kind and was available for all of my requests. He went above and beyond to secure my safety since he knew I was alone. Djamel was also so kind, made my check in process a breeze and helped me with all of my luggage. Outstanding customer service, they all deserve a raise!

Hôtel bien situé, le personnel était agréable et à l'écoute

For a 4-star hotel, I was expecting more. Mind you, this hotel is not a bad hotel, it just does not match the expectations I had for that rating.

Good:
- The staff is very friendly and makes an effort to welcome you, almost every time!
- The bed is comfortable.
- The rooms are somewhat large for a hotel in Paris.
- It's well decorated and feels premium.
- Our bathroom was large.

Not good:
- There is no indoor restaurant.
- The room service is made through a third-party service, which might close independently from the hotel, so you cannot have delivery at your room every day (we had this happen towards the end of the year).
- Our room had a shower that drained slower than a snail climbing Mount Everest, which meant we finished each shower in our own foot juice. And I mean 1-2 inches of water (3-6 cm).
- Our A/C didn't work (only blew hot air), and the room was somewhat warm, which made the night not 100% enjoyable.
- The shower head holder was not holding properly anymore, which meant it could fall at any time if handled improperly.
- The soap holder had little bumps which would make the soap bottles constantly fall.

The issues above are not horrendous in themselves, but are definitely not at the level of a 4-star hotel. And it's the sum of it all that makes it less than satisfying.

EDIT: Reply to the response below.

The end-of-year absence of service was not just one day, it was for multiple days: Dec 30th - Jan 2nd. Again, not unexpected, but lacking at this price ($300 / night).

I am certain the staff would have helped if we reported the problems (see my previous positive review about the staff!), but my point is that they shouldn't have been issues in the first place for that level of hotel quality.

Very cosy hotel with the best location! View from the room with balcony is amazing! Comfort, Parisian atmosphere, friendly staff! Perfect hotel for a city break in Paris!