HÔTEL RESTAURANT CAMPANILE BORDEAUX SUD - PESSAC
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Compare and book your accommodation HÔTEL RESTAURANT CAMPANILE BORDEAUX SUD - PESSAC
Members' reviews on HÔTEL RESTAURANT CAMPANILE BORDEAUX SUD - PESSAC
3.8/5
35 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in july 2023
Me and my wife were trying to sleep but people that stayed at a room below us were making a lot of noise. I called the reception and asked if they could talk to these people and ask them to lower their voices. The boy from the reception came outside to check but said that they were not making a lot of noise and walked away.
Update:
As the loud noises continued me and my wife walked to the reception and wanted to talk with the same boy. The boy was clearly afraid to go and talk with the guests at room 003 , and basically did not want to help us and said that there was nothing he could do. We then asked for the manager to which he replied that the manager was a sleep and didnt want to call him. We asked if he could please give us another room, which was not possible according to him.
A bit later someone from the emergency services showed up ( that was somehow connected to the hotel ) and tried to help us. I showed him a recording of the noise, But even this guy did not dare to knock on the guests door (003), but atleast he tried to check if there was another room available for us which was sadly not the case. We were sent back to our room and were advised to not knock on the door of 003 because they could possibly armed (this was based on the names of the guests and their drug use).
Never want to visit this hotel again.
Update:
As the loud noises continued me and my wife walked to the reception and wanted to talk with the same boy. The boy was clearly afraid to go and talk with the guests at room 003 , and basically did not want to help us and said that there was nothing he could do. We then asked for the manager to which he replied that the manager was a sleep and didnt want to call him. We asked if he could please give us another room, which was not possible according to him.
A bit later someone from the emergency services showed up ( that was somehow connected to the hotel ) and tried to help us. I showed him a recording of the noise, But even this guy did not dare to knock on the guests door (003), but atleast he tried to check if there was another room available for us which was sadly not the case. We were sent back to our room and were advised to not knock on the door of 003 because they could possibly armed (this was based on the names of the guests and their drug use).
Never want to visit this hotel again.
Translate notice
HÔTEL RESTAURANT CAMPANILE BORDEAUX SUD - PESSAC
Manager
08/01/2023 at 11:48
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Cordialement
Alexandre G
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Cordialement
Alexandre G
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Visited in july 2023
Hôtel bien placé mais bruit des voitures qui passent devant l'hôtel.
Bon dîner, service rapide.
Pas beaucoup de choix mais suffisant, les produits sont de qualité.
Personnel sympathique
Bon dîner, service rapide.
Pas beaucoup de choix mais suffisant, les produits sont de qualité.
Personnel sympathique
HÔTEL RESTAURANT CAMPANILE BORDEAUX SUD - PESSAC
Manager
07/10/2023 at 13:57
Madame, Monsieur ,
Merci d'avoir pris le temps de nous écrire , nous avons pris connaissance de votre avis et nous vous en remercions ,
Nous sommes ravis que vous ayez passé un agréable moment au sein de notre équipe
En espérant vous revoir très prochainement dans notre établissement ,
Cordialement,
Toute l'équipe du Campanile de Bordeaux Pessac !
Cordialement
Varènssa
Merci d'avoir pris le temps de nous écrire , nous avons pris connaissance de votre avis et nous vous en remercions ,
Nous sommes ravis que vous ayez passé un agréable moment au sein de notre équipe
En espérant vous revoir très prochainement dans notre établissement ,
Cordialement,
Toute l'équipe du Campanile de Bordeaux Pessac !
Cordialement
Varènssa
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Visited in june 2023
incroyable hôtel j’espère revenir très bientôt.
HÔTEL RESTAURANT CAMPANILE BORDEAUX SUD - PESSAC
Manager
07/03/2023 at 10:51
Madame, Monsieur ,
Merci d'avoir pris le temps de nous écrire , nous avons pris connaissance de votre avis et nous vous en remercions ,
Nous sommes ravis que vous ayez passé un agréable moment au sein de notre équipe
En espérant vous revoir très prochainement dans notre établissement ,
Cordialement,
Toute l'équipe du Campanile de Bordeaux Pessac !
Cordialement
Alexandre G
Merci d'avoir pris le temps de nous écrire , nous avons pris connaissance de votre avis et nous vous en remercions ,
Nous sommes ravis que vous ayez passé un agréable moment au sein de notre équipe
En espérant vous revoir très prochainement dans notre établissement ,
Cordialement,
Toute l'équipe du Campanile de Bordeaux Pessac !
Cordialement
Alexandre G
See the translation
Visited in june 2023
Chambres mal isolées
Les repas sont banals et trop salés
Les repas sont banals et trop salés
HÔTEL RESTAURANT CAMPANILE BORDEAUX SUD - PESSAC
Manager
06/26/2023 at 16:59
Cher, Merci d'avoir pris le temps de partager votre avis. Même si nous aurions aimé que votre expérience soit plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer nos services au quotidien. La satisfaction de nos clients est notre priorité, mais apparemment nous n'y sommes pas parvenus cette fois. Nous vous prions de nous excuser pour la gêne occasionnée et espérons vous revoir, ne restez pas sur un avis négatif :) Cordialement, Toute l'équipe du Campanile Bordeaux Pessac ! Alexandre G
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Merci d'avoir pris le temps de nous écrire , nous avons pris connaissance de votre avis et nous vous en remercions ,
Nous sommes ravis que vous ayez passé un agréable moment au sein de notre équipe
En espérant vous revoir très prochainement dans notre établissement ,
Cordialement,
Toute l'équipe du Campanile de Bordeaux Pessac !
Cordialement
Alexandre G