HÔTEL LE SULLY ^{* *}

Copy mail sent to the Tourist Office

Girel PRIN
108 rue de Thérouanne
59190 Hazebrouck with Tourist Office
Place Sully
48150 Meyrueis

Double in Cycloclub de Mende


Subject: problems with hotel Meyrueis

Hello,

I make a point of informing you the inconvenience we lived on August 20th at the hotel
"Le Sully", run by M.et mme Gaillard.

We made the lozère remarkably designed by Cyclo Club Mendois, and we by security had reserved of its successive rooms since June; Sully, contacted by telephone, had required cheque £27 me.

I telephone in Sully my arrival day before, to ensure me booking, no received any mail of confirmation and cheque not having been deep. I should be called 2 times, so the first setting awaiting telephone for searchs for hard reservation. Madame. Gaillard does not find my name, me request the exact date of my mail booking and the amount of the blood fee.
On our arrival the next day, he found the cheque and booking, inscribed on their book in the name of Pierre Géla, instead of Girel PRIN, eccentric manuscripts version of my name and first name, however provided by typed letter.
Here we take this evening at the restaurant of the totally satisfactory meals, 4 friends, who pay leaving, while 2 le nôtre are responsible for our room.

The next morning, I find mme Gaillard sitting in front of a cluster of mails booking, it announces me: "I have a problem, I do not find your cheque, I had it in hand past in the bar". I, though the my breakfast it certainly will find it, I offer to identify the envelope with writing, which refuses: "it is lost, it is all".
Coming to serve me, it announces me that I have only a payment entire" and it "will destroy the cheque if it is". I suggest my solution to it: either I pay the amount decreased £27, or it makes my cheque me. It becomes very unpleasant, speaks through the room about complications, dishonesty my share.
I me to the bar to pay, Mr Gaillard provides me receipt of all. When I tell, credit card in hand, that I want to pay only undervalued sum £27, it also me for him it is not doubt that it will not enter other up the machine, and that I must pay entire. Proving the my honesty, I tell my 2 hotel that they forgot to quality me the 2 meals and cafés of the day before, more €32; Mr provides me new receipt with them, while continuing to talk high and fort about my dishonesty!
Mme me request the double my mail booking, Mr tells me that perhaps this cheque was never sent, in any case "is the cheque through to the waste bar", and "they do not have time looking for". Mr is the ultimate me miracle solution: to pay entire and opposition to my cheque returning! With my fresh, of course, but "otherwise it was he who will lose money".
Their tone monte, the room is full guests who have their breakfast. In my turn I raise your voice in order to be heard, specifying that their hotel is the list of establishments recommended by the Cyclo Club Mendois which will be warned. Mme invites Mr then not to cause a scandale, there is world in the room. I put a cheque of the somme due undervalued £27 booking and I.

I make a point of underlining the quality of the meal, cleanliness, room, put one or more bike safe place, have tea breakfast can roll early by heat wave.
However it suffers from problems management: erroneous transcription the name, the muddy booking mails possible loss of the cheque, oblivion of invoicing meals... Mr and Mme Gaillard, in their equipment payment entire and their very unpleasant attitude are made of behaviour expected of hotel...

I wish you good reception of this mail and keeps your Lozère excellent
recuerdo despite this inconvenience!

Hazebrouck, the 8/23/2012

G.Prin