HÔTEL RÉSIDENCE DE FRANCE * * * * *
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Set in the heart of the rue du Minage, famous for its arcades and its art of living, this hotel has its magnificent entrance and parking to leave your car quiet. Once your suitcases are placed, you will no longer need to use it as central: Cafes, restaurants, shops, monuments… everything is within walking distance. 25 rooms and 29 suites grouped into several categories: classic, luxury or panoramic, all offering a beautiful area and a high level of comfort. The Classic rooms overlook the courtyard of honor, the Deluxe rooms located in the historical part of the building, partly overlooking the garden and its quiet for their calm. What about panoramic rooms? Just a wonder! With their carefully decorated decoration, fresh fruit platter and magnificent view of La Rochelle, they promise more than just a night. The facilities are very close to the hotel and the heated swimming pool, the garden which offers a pleasant setting as well as a nice list of wines to be enjoyed in a magnificent bar… A real haven of peace.
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Un service attentionné, aussi bien au bar qu'au restaurant.
Nous recommandons la Maison des Ambassadeurs à tous ceux qui veulent faire une escale à La Rochelle.
The location is great if you don’t have a car, otherwise don’t stay here! The number of issues we had and saw others have, was astonishing. They will claim they sent a message asking if you want parking (they didn’t). All of the 5 star hotels we’ve stayed with offer to park your car. Not this place, it’s a stressful arrival and departure, often delayed by the ineptitude of the staff and the crowded parking.
The staff in this hotel must be some of the worst we’ve ever encountered; we saw them being rude and quite physical with one group - insulting them behind their backs! We personally experienced their disinterest, like they don’t want to really help and go out of their way to avoid doing so. Maybe they had a bad day, but for a 5-star, you don’t expect anything as bad as this.
We didn’t try the restaurant or the bar area because how bad the rest was (maybe that makes up for the rest). Instead we enjoyed the lovely La Rochelle (and the hotel is well located) but there are a lot nicer places with better service.
This hotel needs to re-think its parking. My advice, whether on-site or outside, connect with your guests and offer parking in both cases. Please retrain your staff, I’m sure you probably know how bad some of them area, maybe they are frustrated by the daily parking stress, I know I would be.