LE SAINT-LOUIS
French cuisine
•
€€
2024
Recommended
•
2024
Restaurant with a romantic terrace offers a menu of light and refined flavours.
The restaurant is a gem of 16th century architecture… You must of course appreciate this small touch of austerity that exudes the glazed ambulatory. The terrace, more romantic stretches around the fountain of the large inner courtyard. It is pleasant to have brunch here on Sunday to wake up gently. The menu offers light and refined flavours. As for the wine list, there are Vacqueyras, Lirac, Tavel, Sancerre, Chateauneuf du Pape, Luberon, Côtes-du-Rhône or Bordeaux. The service is fast and friendly, which makes it even better.
Did you know? This review was written by our professional authors.
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Members' reviews on LE SAINT-LOUIS
3.3/5
46 reviews
Quality/Price ratio
Kitchen quality
Originality
Frame/Ambiance
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in september 2023
The receptionist completely ignored me and did not seem to realize that she was employed in the tourist business. She had an air of indifference and arrogance about her which indicates that she had not been properly trained by her superiors. Also, when you book via Booking be aware that you will be given the worst rooms all the way up under the roof. Apart from the position I have nothing good to say about this hotel. Also, getting out of the parking lot was a joke: impossible to find where to press and nothing had been done to help the customers. I wish I had stayed somewhere else. The price of the room was charged to my credit card the moment I made the reservation - several weeks before we arrived. But still, the first thing we were asked was to give them a credit card for "extras" and if we broke anything. What kind of signal is that to send to your customers? OK, if you are tired of tourists, then find another business.
LE SAINT-LOUIS
Manager
09/13/2023 at 12:32
Dear Else Byskov,
We sincerely apologize for any disappointment you experienced during your recent stay with us. It is disheartening to hear that your interactions with our receptionist did not meet your expectations. We value your feedback and will certainly address this issue with our team to ensure that all our guests receive the warm and professional service they deserve.
Regarding the pre-charge on your credit card, we would like to clarify that we require a credit card upon arrival from all our guests as a standard procedure. The initial charge was processed in accordance with our terms and conditions, which include a prepayment policy due to the non-cancellable, non-refundable, and non-modifiable nature of your reservation. We understand that this may have caused confusion, and we apologize for any inconvenience. You have chosen this prepayment option on Booking.com
As for the request for your credit card at check-in for "extras" and any potential damages, this is a standard industry practice to ensure the safety and satisfaction of all guests during their stay. We appreciate your understanding of this procedure, as it allows us to maintain the quality of our accommodations and services.
Regarding your comments about room allocation, we regret that you were not entirely satisfied with the room assigned to you. We always strive to accommodate our guests' preferences to the best of our ability, and we apologize if we fell short in your case.
Concerning the parking situation, we simply have an intercom to enter and a central island directed directly to the exit with a button to push to open the gate. We are sorry if this was complicated for you.
Once again, we apologize for any frustration you experienced during your stay. We take your feedback seriously and will use it to make the necessary improvements to provide a more enjoyable experience for our guests. We hope that you will consider giving us another chance in the future to exceed your expectations.
Thank you for choosing our hotel, and we appreciate your valuable input.
Sincerely,
Font Office Manager
We sincerely apologize for any disappointment you experienced during your recent stay with us. It is disheartening to hear that your interactions with our receptionist did not meet your expectations. We value your feedback and will certainly address this issue with our team to ensure that all our guests receive the warm and professional service they deserve.
Regarding the pre-charge on your credit card, we would like to clarify that we require a credit card upon arrival from all our guests as a standard procedure. The initial charge was processed in accordance with our terms and conditions, which include a prepayment policy due to the non-cancellable, non-refundable, and non-modifiable nature of your reservation. We understand that this may have caused confusion, and we apologize for any inconvenience. You have chosen this prepayment option on Booking.com
As for the request for your credit card at check-in for "extras" and any potential damages, this is a standard industry practice to ensure the safety and satisfaction of all guests during their stay. We appreciate your understanding of this procedure, as it allows us to maintain the quality of our accommodations and services.
Regarding your comments about room allocation, we regret that you were not entirely satisfied with the room assigned to you. We always strive to accommodate our guests' preferences to the best of our ability, and we apologize if we fell short in your case.
Concerning the parking situation, we simply have an intercom to enter and a central island directed directly to the exit with a button to push to open the gate. We are sorry if this was complicated for you.
Once again, we apologize for any frustration you experienced during your stay. We take your feedback seriously and will use it to make the necessary improvements to provide a more enjoyable experience for our guests. We hope that you will consider giving us another chance in the future to exceed your expectations.
Thank you for choosing our hotel, and we appreciate your valuable input.
Sincerely,
Font Office Manager
See the translation
Visited in september 2023
Hotel bellissimo, le camere sono carine, ma la posizione eccellente, molto vicino al palazzo dei papi.
LE SAINT-LOUIS
Manager
09/18/2023 at 17:38
Dear Aris Disamos,
We thank you for this great review!
See you soon at the Cloître Saint Louis ****.
Best regards,
Alix
Front Office Manager
We thank you for this great review!
See you soon at the Cloître Saint Louis ****.
Best regards,
Alix
Front Office Manager
See the translation
Visited in september 2023
Stunning place. I stayed in both the old an new part, both gorgeous
LE SAINT-LOUIS
Manager
09/18/2023 at 17:38
Dear Catherine Kenneally,
We thank you for this very nice review!
See you soon at the Cloître Saint Louis ****.
Best regards,
Alix
Front Office Manager
We thank you for this very nice review!
See you soon at the Cloître Saint Louis ****.
Best regards,
Alix
Front Office Manager
See the translation
Visited in september 2023
fantastic hotel, much better than we expected, clean, comfy, lovely staff, beautiful restaurant and breakfast, central location would highly recommend
LE SAINT-LOUIS
Manager
09/26/2023 at 13:19
Dear Suzie,
All of the staff of the Hotel Cloître Saint Louis**** would like to warmly thank you for this magnificent score of 5/5 and that you were kind enough to share your opinion with our readers.
We do our very best during a guests stay to ensure that it is a magical one. We try to be attentive to your needs and to the quality of the services that we offer. We are always delighted to read that this was the case for you.
We hope that our beautiful medieval city charmed you as well and would be delighted to welcome you back to the Cloitre for yet another unforgettable stay.
With our very Best Regards,
Alix
Front Office Manager
All of the staff of the Hotel Cloître Saint Louis**** would like to warmly thank you for this magnificent score of 5/5 and that you were kind enough to share your opinion with our readers.
We do our very best during a guests stay to ensure that it is a magical one. We try to be attentive to your needs and to the quality of the services that we offer. We are always delighted to read that this was the case for you.
We hope that our beautiful medieval city charmed you as well and would be delighted to welcome you back to the Cloitre for yet another unforgettable stay.
With our very Best Regards,
Alix
Front Office Manager
See the translation
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Nous vous remercions pour cette belle note et votre agréable retour !
A bientôt au Cloître Saint Louis****.
Sincères salutations,
Alix
Chef de Réception