HÔTEL DE L’HORLOGE ^{* * * *}

Dear M. Guergalo,
We would like to express our sincere gratitude for your kind review and perfect 5/5 rating on Google about your recent stay at Hotel de l'Horloge. We are delighted to hear that your experience with us was a most enjoyable one.

It is a pleasure to note that our location in the heart of Avignon city centre and our proximity to the emblematic monuments helped to make your stay even more special. We attach great importance to preserving the local architecture and providing a clean and peaceful environment for our guests, and we are delighted that you enjoyed these aspects.

We are delighted that our full breakfast and the attentive service of our breakfast manager lived up to your expectations. Your mention of good value for money encourages us to continue our efforts to offer outstanding service to our valued guests.

We are delighted that you have chosen to recommend our establishment, the feeling that our guests leave with a memorable experience is a great reward for the whole team.

Thank you again for taking the time to share your review. We look forward to welcoming you back on future trips to Avignon.

Yours sincerely, Myriam

Thank you Renato !

Hello Manuel,
First of all, we would like to thank you for choosing our hotel for your stay and for taking the time to share your comments with us. Your opinion is essential for us to constantly improve our services.

We are delighted to hear that you enjoyed our great location and breakfast. However, we are very sorry that your experience with us did not live up to your expectations.

We sincerely regret the problems you encountered with the size of the room, the supply of hot water and the charge for bottled water. Your comfort is our priority and we take your concerns very seriously. You should know that we offer twelve different room categories, of varying sizes. Surely a Junior Suite would have better suited your needs?
After investigation, we haven't had any problems with the boiler recently... or any reports from other guests. As for the charge of €4 for the two bottles of water you used from the minibar, it seems justified. We have 2 water fountains and an ice machine available free of charge in the hotel.

As for the dirty sheets, we are extremely sorry for this inconvenience. Clearly this does not meet our standards of cleanliness and excellence. Your comments will be shared with our cleaning team to ensure that such incidents are avoided in the future.

We want to restore your confidence in our establishment. Should you decide to give us another chance in the future, we would be honoured to welcome you back and provide you with a much more satisfying experience.

Thank you once again for your return and we look forward to welcoming you back under more positive circumstances.

Sincerely, Myriam

Cara Paola,
Grazie per aver trovato il tempo di condividere il suo feedback con noi. Apprezziamo molto la sua onesta recensione sul suo recente soggiorno presso il nostro hotel.

Ci scusiamo per i disagi che ha subito durante il suo soggiorno, in particolare per la gestione da parte del nostro personale dell'inclusione della colazione. Non è nostra intenzione fornire informazioni contraddittorie e capiamo quanto possa essere stata frustrante questa situazione per lei.

Le assicuriamo che prendiamo sul serio i suoi commenti e affronteremo la questione con il nostro team per garantire che tali malintesi non si verifichino in futuro. Lavoriamo costantemente per migliorare i nostri servizi e le esperienze degli ospiti, e il suo contributo è prezioso per aiutarci a raggiungere questo obiettivo.

Se desidera condividere con noi qualcos'altro o se ha ulteriori dubbi, non esiti a contattare direttamente il nostro team di gestione. Desideriamo sistemare le cose per lei e fare in modo che la sua prossima visita sia più piacevole.

Ci scusiamo ancora una volta per l'inconveniente e speriamo di avere l'opportunità di accogliervi nuovamente in futuro.

Cordiali saluti, Myriam

Dear Guest,
Thank you very much for your kind comment! We are delighted to hear that you had an exceptional stay at our hotel. Your warm words are the best reward for our dedicated team, who continually strive to provide a quality service to all our guests.

We pride ourselves on providing a welcoming and comfortable environment and top of the range facilities to make your stay as enjoyable as possible. Your satisfaction is our top priority, and we are delighted to hear that we have met your expectations.

Don't hesitate to come back and visit us on your next getaway. Our team will be delighted to welcome you back and ensure that your next stay is as memorable as your last.

Once again, thank you for taking the time to share your positive experience. Your satisfaction is an inspiration to us all. We look forward to your next visit!

Yours sincerely, Myriam