HÔTEL DE GARLANDE * * *
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Charming hotel near the Place de l'Horloge, lovely rooms and suites and an apartment with patio for 4 people.
In the heart of the narrow streets of the historic center, close to the Place de l'Horloge and the Palais des Papes, here's a good-quality hotel in which owners Emmanuelle and Stéphane strive to distill a B&B spirit, notably with the amenities of hearty breakfasts (homemade cakes, jams and yoghurts). The rooms are all different in size and decoration, with functional bathrooms. Some rooms can accommodate a cot. A small lounge is a welcome place to relax. In the annex, a beautiful 78m2 apartment with patio.
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The location was central in the Avignon Town Centre. The hotel layout has limitations. There is a step and narrow spiral staircase. The breakfast room is cramped. The bedroom was barely adequate. The amenities were poor. No shower gel, thin towels. The breakfast was expensive and inadequate. Hot food was not always refilled.
Our small hotel, located in a historic area of Avignon, is subject to heritage constraints. It is not possible to consider the installation of a lift in the hotel. However, we have a large apartment (La Madeleine) which is serviced by a lift. We also have 2 bedrooms on the ground floor. On demand and upon availability, we are more than happy to select this type of room if specified well in advance. As you stayed in the hotel for 8 nights. If you had expressed the wish, I would have gladly tried to modify our reservation schedule to put you in one of the rooms on the ground floor during your stay.
I was very surprised to hear that the breakfast disappointed you. As you took it during your entire stay (8 nights), while of course you had the possibility of canceling your order free of charge, I thought that you were fully satisfied with the service. We had even modified the assortment of fresh fruit offered to all our customers to adapt to the particular allergy to orange zest that you had told us about.
Regarding the thickness of the towels, we are committed to a global approach to reduce our environmental impact. This leads, among other things, into the choice of towels made from natural fibers, woven in a specific way to ensure its essential function (absorbing water) and whose thickness is indeed optimized to guarantee solidity while reducing the energy needed to wash and dry towels after use. If your expectation was to have very thick towels, I fully understand that you are disappointed by our choice.
Of course, we provide our guests with shower gel and soap every day in their room. On request, we provide as well many other amenities (list available on our digital room directory) at the reception. There was obviously a misunderstanding about the service provided which would have been quickly cleared up if you had discussed it during your stay, while we were talking every day about what to do and how to visit Avignon and its surroundings.
I'm really sorry that you didn't feel comfortable enough to express your feelings during your stay. I hope that, despite this, you were able to enjoy your stay in Avignon.
Emmanuelle et Stéphane