Results Hotel Lyon

HÔTEL LYON MÉTROPOLE ^{* * * *}

Hotel • €€

4.1/5

• 183 review

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85 quai Joseph Gillet, 69004Lyon, France

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04.72.10.44.44

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Members' reviews on HÔTEL LYON MÉTROPOLE

4.1/5

183 reviews

Value for money

Location

Cleanliness

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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

Nikola B.

Visited in october 2023

The most annoying thing is when I see the reply from the property saying ‘we are really sorry, thank you for sharing your opinion, we will do evwrything for your future stay, blah, blah, blah…’ dear sir/madam, if you wanted to do anything about mu complaint, you would do that on the firts day of my stay when I did put a complaint. Now I don’t need anything you to do, after we left. The rooms don’t deserve 4 stars, the staff unkind (we sat im the lobby bar to have a drink and the waiter didn’t want to clean the messy and dirty table in front of us). At 14 degrees C, at the end of October, they do not turn the heating on. The pools and while spa very avarage and very expensive. The hotel was pure disappointment.

HÔTEL LYON MÉTROPOLE Manager

11/07/2023 at 17:50

Dear Guest,
Thank you for taking the time to share your review.

We are sorry to hear about the issues you faced during your stay. We understand that the room and staff did not meet your expectations, and we apologize for any inconvenience this may have caused. Our managers and team members are committed to providing excellent service and dealing with any dissatisfaction on-site and not after departure. We are sorry that the table in front of you in the bar was not cleaned to your satisfaction and that your room was not at the ideal temperature for your preference. Our rooms have individually controlled air conditioning for our guests' convenience.

As for the spa, we strive to offer a variety of facilities and services at competitive prices, and we are sorry if it did not meet your expectations. We hope you will give us another opportunity to provide you with a better experience in the future.

We hope to be able to welcome you back on a return visit for an improved experience.
Best regards,

Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

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MICHAEL M.

Visited in october 2023

J'ai beaucoup aimé le service et la convivialité.

JuLie T.

Visited in october 2023

Les chambres sont propres mais vieillissante et pas moderne
Le personnel très sympathique et agréable
Et le lieu est immense et propre, c'est impressionnant comme le SPA est grand. Ce n'est pas simple de se déplacer sans voiture si l'on veut sortir en ville mais l'hotel est pas mal situé