BE COSY APART'HOTEL
Rental
•
€€
2024
Recommended
•
2024
Hotel-residence for independent travelers wishing to compose their own vacations in Trou aux biches
Modern, functional and immediately friendly, with an arched layout around a swimming pool bordered by a bar-restaurant, the Be Cosy is a hotel-residence for independent travellers who wish to compose their own holidays: to move around, to visit, to eat or not, to benefit from hotel services - mini-club, restaurant, bar, spa... The accommodation is divided into spacious and comfortable studios, apartments and duplexes for 1 to 5 people. At 100 meters, the superb beach of Trou Aux Biches has a nautical hut free for the residents.
Did you know? This review was written by our professional authors.
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Members' reviews on BE COSY APART'HOTEL
3.5/5
48 reviews
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Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in september 2023
The hotel staff do not value customer service. There are no health and safety procedures on sight and the staff is very unfriendly. I arrived at the hotel with my friend around 22:30 and the check-in was unnecessarily long. Eventually when they completed that process they made us carry our bags to our rooms with no assistance. I struggled with carrying my bags and fell off the stairs as I was walking down. I almost broke my ankle and there was no first-aid kit or medical attention was provided to me. All this happened in less than an hour of my arrival. And when we thought that was end of it all, we got to our room and found that they did noy provide us with twin beds as we requested when we made the booking.The following morning/day no one came to check on how my injury is and how I slept. It was only after our travel agent engaged with us that they took some interest in finding out how I am doing. I am limping through the holiday all because of negligence and poor customer care. I would never recommend this hotel to anyone. Everything is just below the acceptable standard . I feel robbed ????
BE COSY APART'HOTEL
Manager
09/04/2023 at 08:22
Dear Sally,
We sincerely apologize for the unfortunate experience you had during your stay at Be Cosy Apart Hotel. Your feedback is deeply concerning, and we take it very seriously as we continuously strive to improve our service and guest experience.
We regret that you found our staff unfriendly and that the check-in process was unnecessarily long. Our team is trained to provide efficient and welcoming service, and it is disheartening to hear that we fell short in this aspect.
The incident involving your bags and your fall is deeply regrettable, and we are genuinely sorry for the distress it caused you. Your safety is of utmost importance to us, and we will review our procedures to prevent such incidents in the future.
Regarding your room request, we apologize for the oversight. We understand how important it is to have the right accommodations, and we failed to meet your expectations in this regard.
Your comments about the lack of follow-up on your injury are taken seriously, and we will investigate this matter thoroughly to ensure it doesn't happen again.
We are deeply disappointed that your experience was not up to the standards we aim to provide our guests. We value your feedback as it helps us identify areas that require immediate attention and improvement.
Please accept our sincerest apologies for the inconvenience and distress you experienced during your stay. We hope that you would reconsider and give us another opportunity to provide you with the exceptional service and hospitality we are known for.
Warm regards,
The Team at Be Cosy Apart Hotel
We sincerely apologize for the unfortunate experience you had during your stay at Be Cosy Apart Hotel. Your feedback is deeply concerning, and we take it very seriously as we continuously strive to improve our service and guest experience.
We regret that you found our staff unfriendly and that the check-in process was unnecessarily long. Our team is trained to provide efficient and welcoming service, and it is disheartening to hear that we fell short in this aspect.
The incident involving your bags and your fall is deeply regrettable, and we are genuinely sorry for the distress it caused you. Your safety is of utmost importance to us, and we will review our procedures to prevent such incidents in the future.
Regarding your room request, we apologize for the oversight. We understand how important it is to have the right accommodations, and we failed to meet your expectations in this regard.
Your comments about the lack of follow-up on your injury are taken seriously, and we will investigate this matter thoroughly to ensure it doesn't happen again.
We are deeply disappointed that your experience was not up to the standards we aim to provide our guests. We value your feedback as it helps us identify areas that require immediate attention and improvement.
Please accept our sincerest apologies for the inconvenience and distress you experienced during your stay. We hope that you would reconsider and give us another opportunity to provide you with the exceptional service and hospitality we are known for.
Warm regards,
The Team at Be Cosy Apart Hotel
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Visited in august 2023
Apto. en planta baja, muy amplio, limpio y cómodo, con patio trasero privado y terraza delantera. Muy cerca de la playa y del comercio para contratar excursiones, buceo, etc.
BE COSY APART'HOTEL
Manager
08/07/2023 at 09:39
Dear Roberto,
Thanks for the wonderful review! We're delighted you had a great time at Be Cosy Apart Hotel. Our spacious, clean, and comfortable ground floor apartment with a private backyard and front deck aims to provide a homely experience. It's fantastic that our location close to the beach and shops made your trip even more enjoyable. We can't wait to have you back for another fantastic stay!
Best regards,
The Be Cosy Apart Hotel Team
Thanks for the wonderful review! We're delighted you had a great time at Be Cosy Apart Hotel. Our spacious, clean, and comfortable ground floor apartment with a private backyard and front deck aims to provide a homely experience. It's fantastic that our location close to the beach and shops made your trip even more enjoyable. We can't wait to have you back for another fantastic stay!
Best regards,
The Be Cosy Apart Hotel Team
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Visited in august 2023
Emplacement au top 2 min à pied de la plage
Équipe personnel adorable toujours là si besoins merci en particulier à hussen et precillia qui sont tellement gentils !
Chambre correct oui y’a des traces de peintures, des fourmis, des cafard mais on est en pays tropical.
Beaucoup d’humidité
Hôtel propre bien entretenu tout les jours il nettoie les extérieurs.
Merci à vous
Équipe personnel adorable toujours là si besoins merci en particulier à hussen et precillia qui sont tellement gentils !
Chambre correct oui y’a des traces de peintures, des fourmis, des cafard mais on est en pays tropical.
Beaucoup d’humidité
Hôtel propre bien entretenu tout les jours il nettoie les extérieurs.
Merci à vous
BE COSY APART'HOTEL
Manager
08/07/2023 at 09:25
Chère Géraldine,
Merci beaucoup pour votre adorable commentaire sur le Be Cosy Apart Hotel ! Nous sommes ravis que vous ayez apprécié notre emplacement près de la plage et que vous ayez eu une expérience agréable avec notre équipe, notamment Hussen et Précillia.
Nous prenons en compte vos remarques concernant la chambre et nous ferons de notre mieux pour améliorer ces aspects.
Merci encore pour votre soutien. Nous espérons vous revoir bientôt au Be Cosy Apart Hotel !
Cordialement,
L'équipe du Be Cosy Apart Hotel
Merci beaucoup pour votre adorable commentaire sur le Be Cosy Apart Hotel ! Nous sommes ravis que vous ayez apprécié notre emplacement près de la plage et que vous ayez eu une expérience agréable avec notre équipe, notamment Hussen et Précillia.
Nous prenons en compte vos remarques concernant la chambre et nous ferons de notre mieux pour améliorer ces aspects.
Merci encore pour votre soutien. Nous espérons vous revoir bientôt au Be Cosy Apart Hotel !
Cordialement,
L'équipe du Be Cosy Apart Hotel
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Visited in august 2023
Cet hôtel est merveilleusement situé aux abords de la plage de flic en flac, il est très beau et confortable et le personnel y est très très chaleureux et serviable ! Les chambres sont propres et jolies, elles sont équipées de petite cuisine pour nôtre confort et surtout d'une bouilloire pour chauffer de l'eau pour le café ou le thé. La télé elle ne marche pas mais nous ne sommes pas là pour passer notre temps à la regarder après tout !
BE COSY APART'HOTEL
Manager
08/07/2023 at 09:20
Cher client,
Merci infiniment pour votre merveilleux commentaire sur le Be Cosy Apart Hotel ! Nous sommes ravis que vous ayez apprécié notre emplacement, notre confort, et surtout l'accueil chaleureux de notre équipe ! On espère vous revoir bientôt !
Cordialement,
L'équipe du Be Cosy Apart Hotel
Merci infiniment pour votre merveilleux commentaire sur le Be Cosy Apart Hotel ! Nous sommes ravis que vous ayez apprécié notre emplacement, notre confort, et surtout l'accueil chaleureux de notre équipe ! On espère vous revoir bientôt !
Cordialement,
L'équipe du Be Cosy Apart Hotel
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Un immense merci pour avoir partagé votre expérience au Be Cosy Apart Hotel. Votre avis chaleureux nous fait vraiment plaisir, et nous sommes enchantés que vous ayez apprécié votre séjour parmi nous.
Nous sommes ravis de savoir que vous avez trouvé notre hôtel proche de la plage, les chambres spacieuses et propres, ainsi que notre piscine agréable et les transats confortables. Vos compliments à l'égard de Mr. Shiva et de son équipe nous touchent profondément. Nous nous efforçons constamment de fournir un accueil chaleureux et un service exceptionnel à nos précieux clients.
Nous sommes également ravis que vous ayez profité pleinement des excursions que nous proposons, ainsi que de la commodité de l'arrêt de bus à seulement 100 mètres de l'hôtel pour explorer Port Louis et d'autres destinations.
L'équipe du Be Cosy Apart Hotel