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ROYAL PALM BEACHCOMBER LUXURY

Hotel €€€
4.5/5
48 review

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Route côtière, Grand Baie, Mauritius
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2024
Recommended
2024

A prestigious, exquisite and discreet house to welcome the world's happy few in 69 refined suites.

A showcase and catalyst for Mauritius as a destination, the Royal Palm is more than a hotel: it's a grand, prestigious house, exquisite and discreet enough to welcome the happy few. Everything here is a lesson in elegance: the refinement of the 69 suites, the distinction of the service, the quality of the dining, the chic of the Valmont spa... Even the sea bath is exceptional, as if the sand here were finer than elsewhere. Also 3 swimming pools, tennis, squash, water sports, mini-club...

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Members' reviews on ROYAL PALM BEACHCOMBER LUXURY

4.5/5
48 reviews
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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in october 2023
Hotel situé sur un très beau site
Le personnel est très aimable et attentionné.
Tres bonne prestation pour le petit déjeuner et restaurant.
Pour autant, l hôtel n'a aucunement le standing d 'un 5 étoiles. Le rapport qualité prix est loin d être correct.
Les chambres sont très chères au regard de leur qualité.
Le niveau de qualité des chambres standard et deluxe sont identiques. Les chambres standards sont peut être mieux que les deluxe. Pas de vue mer, la tessasse tres étroite et peu de mouvements possibles, les climatisations bruyantes, les cache interrupteurs cassés, les distributeurs de savons à ne pas trop manipuler, les coins de plafond à ne pas trop regarder en terme de propreté...pour un 5 étoiles, et au regard du prix d une chambre de 500 euros, l' excellence est attendue. Nous sommes sur un niveau de prix de 150 à 200 grand max au regard du rapport qualité prix connu dans les hôtels internationaux.
ROYAL PALM BEACHCOMBER LUXURY
ROYAL PALM BEACHCOMBER LUXURY Manager
10/20/2023 at 17:05
Chère Celine Moulins,

Nous souhaitons vous remercier d’avoir pris le temps de répondre à notre questionnaire et d’avoir partagé votre ressenti, à la suite de votre séjour à notre hotel.

Nous sommes extrêmement reconnaissants de vos commentaires sur la notre personnel aimable et attentionné, ainsi que notre emplacement magnifique et la prestation pour le petit déjeuner et le restaurant.

Cependant, nous regrettons profondément que notre établissement n'ait pas répondu à vos attentes. Nous prenons ces préoccupations très au sérieux, et nous souhaitons vous assurer que nous allons immédiatement examiner la situation et entreprendre les mesures nécessaires et garantir un environnement plus confortable pour nos clients.

Vos retours sont d'une grande importance pour nous, et nous nous efforçons constamment d'améliorer nos services et notre infrastructure.

Nous vous présentons nos plus sincères excuses pour les désagréments que vous avez rencontrés, et nous esperons avoir la chance de vous accueillir à nouveau.

Bien cordialement,

Jenny Lupier
Responsable Assurance Qualité
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Visited in october 2023
Perfect white beach, turquoise water, amazing high quality food and huge rooms with the best walk in closet and enough hanger’s. Very good gym and tennis courts. At the beach they serve you melon, gelato as little treats. You can relax or do all sorts of watersports, including Hobie Cat sailing,…
You can walk into Grand Baie or the next door club N Joy which is great for drinks and dancing !
ROYAL PALM BEACHCOMBER LUXURY
ROYAL PALM BEACHCOMBER LUXURY Manager
10/09/2023 at 12:00
Dear Anja M,

We are absolutely thrilled to read your fantastic review of your stay at Royal Palm Beachcomber Luxury. Your kind words paint a vivid picture of the wonderful experience you had, and we are grateful that you took the time to share the same on Google.

It is heartwarming to read that you enjoyed our beautiful beach, our high-quality food and drinks, and our hotel facilities. We appreciate your kind words about our outstanding amenities in our suite and the treats at the beach.

At Royal Palm, we aspire to offer an unparalleled level of luxury, and it is incredibly rewarding to hear that we have succeeded in making your stay a unique one.

We hope to have the pleasure of welcoming you back for another mesmerizing sojourn.

Sincerely,

Jenny Lupier
Quality Assurance Manager
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Visited in october 2023
We came to Mauritius for our honeymoon and stayed at the Royal Palm and the One & Only. They are supposedly the 2 best hotels in Mauritius. Where the One & Only completely meets those standards, the Royal Palm totally doesn’t. The location is nice, but the rest is terrible. Especially the service, it’s stiff and impersonal. E.g. we didn’t get any acknowledgment of our honeymoon. I really don’t understand the high reviews as the hotel is highly overpriced. I recommend going for one & only saint geran if coming to Mauritius!
ROYAL PALM BEACHCOMBER LUXURY
ROYAL PALM BEACHCOMBER LUXURY Manager
10/06/2023 at 06:03
Dear Ricardo K,

Thank you so much for choosing our hotel for your honeymoon and for taking the time to share your feedback on Google.

We are disheartened to read that your overall experience with us did not meet your expectations. We appreciate your comprehensive review and would like to clarify that our Guest Relation team did provide special treats and amenities tailored for honeymooners during your stay. We apologize if these gestures fell short of your anticipated standards.

Your feedback is very important, and the points raised will unquestionably help us improve the quality of our services and go even further in our quest for excellence.

On the other hand, we are glad you were delighted by the mesmerizing location of our resort.

We reiterate our thanks for your valued comments and hope to have the opportunity to welcoming you again.

Yours Sincerely,

The management
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Visited in september 2023
Superbe hôtel
ROYAL PALM BEACHCOMBER LUXURY
ROYAL PALM BEACHCOMBER LUXURY Manager
09/30/2023 at 08:59
Chère Maréva Leveneur,

Nous sommes reconnaissants d'avoir pris le temps d'évaluer notre hôtel suite à votre séjour au Royal Palm Beachcomber Luxury.

Vos aimables paroles à propos de notre hôtel sont grandement appréciées.

Nous espérons avoir l'occasion de vous accueillir à nouveau bientôt.

Sincèrement,

Jenny Lupier
Responsable Assurance Qualité
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Visited in september 2023
Le meilleur hôtel de l'île avec un service inégalé
ROYAL PALM BEACHCOMBER LUXURY
ROYAL PALM BEACHCOMBER LUXURY Manager
09/28/2023 at 12:43
Cher Andreï Verseau,

Merci d'avoir pris le temps de partager ce merveilleux avis suite à votre séjour au Royal Palm Beachcomber Luxury.

Nous sommes vraiment honorés par vos paroles et apprécions profondément votre reconnaissance de notre engagement à fournir un service exceptionnel.

Nous espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour fascinant.

Sincèrement,

Jenny Lupier
Responsable Assurance Qualité
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