Results Hotel Grand Baie

MAURICIA BEACHCOMBER

Hotel €€€
4.8/5
80 review

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Route côtière, Grand Baie, Mauritius
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2024
Recommended
2024

A sparkling 4-star hotel renowned for its dynamism, friendliness and wide range of water and land-based activities in Grand Baie

Facing the bay and its boats, within walking distance of the town center, this sparkling 4-star hotel is renowned for its dynamism, friendliness and wide range of water and land-based activities - including a diving club, nautical hut, huge fitness center, tennis court and 3 swimming pools. Perfect for teenagers and adults who want to work up a sweat, the hotel is also ideal for families, with a nursery, a good miniclub and 2-bedroom family apartments arranged in a village. Also: spa with pool, 2 restaurants, sea-view bar, disco.

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Members' reviews on MAURICIA BEACHCOMBER

4.8/5
80 reviews
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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in november 2023
We stayed here last month and could not have had a better experience. The hotel is perfectly situated at the edge of Grande Baie with an amazing view of the harbor and sea for the sunset.

What made our stay most special was the service from everyone who works here. Laurenza, Saukat and Richard all stood out in making our stay fantastic, but honestly the whole team from the waiting staff, the water sports teams, even the gardeners are all so welcoming and friendly and it creates such an amazing environment to relax in.

There are two restaurants, a main buffet restaurant and then a set menu restaurant (which you need trousers for) and both are fantastic, we ate more at the set menu restaurant but both were brilliant.

The evening entertainment is great and varied, with everything from singing, dancing, and even a telescope one night from which we saw Saturn.

Couldn't recommend staying here any more, whether you're here to explore the area, relax, go snorkelling, it has it all and we'll definitely be going back!
MAURICIA BEACHCOMBER
MAURICIA BEACHCOMBER Manager
11/20/2023 at 11:27
Dear Mr Chew,

Thank you so much for your wonderful review. We are thrilled to hear that you had a fantastic stay at our hotel, enjoying the perfect location at the edge of Grande Baie with stunning views of the harbor and sea.

It warms our hearts to know that our dedicated team, including Laurenza, Richard and myself contributed to making your experience memorable. We are delighted that you appreciated the culinary offerings at both restaurants and enjoyed the diverse evening entertainment. Whether it is exploring the area, relaxing, or snorkeling, we are glad to have met your expectations.

We cannot wait to welcome you back for another amazing stay.

Best regards

Saukat Baubooa
Quality Assurance Manager
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Visited in november 2023
Resort con splendida piscina in pietra naturale, personale molto gentile, situato in zona turistica da girare anche in autonomia.
MAURICIA BEACHCOMBER
MAURICIA BEACHCOMBER Manager
11/20/2023 at 11:24
Dear Mr Vincenzi,

Thank you for your positive feedback. We are delighted to hear that you enjoyed our resort with its splendid swimming pool and experienced the kindness of our artisans.

We take pride in our location, situated in a tourist area that allows for independent exploration and look forward to welcoming you back for another memorable stay.

Best regards

Saukat Baubooa
Quality Assurance Manager
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Visited in november 2023
Hôtel parfait très bien accueilli
Un vrai paradis
Des chambres très confortables
Et un personnel très consciencieux
MAURICIA BEACHCOMBER
MAURICIA BEACHCOMBER Manager
11/17/2023 at 13:27
Chère Mme Reynaud,

Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Merci pour vos aimables mots sur nos chambres confortables et notre personnel attentionné.

Nous espérons vous accueillir à nouveau pour une autre expérience paradisiaque.

Cordialement

Saukat Baubooa
Quality Assurance Manager
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Visited in november 2023
Actuellement en séjour dans cet hôtel. Juste un conseil, passez votre chemin. Le service est le pire que j’ai pu connaître. Un personnel mou, non accueillant, lorsque l’on demande un service, ou même juste une prestation, ils lèvent les yeux au ciel ! Que ça soit au bar lors de la prise de commande, au restaurant en demandant la carte des boissons, le serveur nous répond «  la carte est trop loin » … excusez nous mais savez-vous combien paye un client pour séjourner chez vous ?! Et encore plus en formule All Inclusive !
Ne parlons pas du côté non commercial du personnel !
MAURICIA BEACHCOMBER
MAURICIA BEACHCOMBER Manager
11/17/2023 at 13:25
Chère Justine,

Je suis sincèrement désolé pour cette expérience décevante. Vos préoccupations sont prises très au sérieux, et je vais immédiatement les transmettre à l'équipe pour rectifier ces problèmes de service.

Nous cherchons à garantir une expérience bien plus agréable pour nos clients et je vous remercie de nous avoir fait part de ces situations.

Cordialement

Saukat Baubooa
Quality Assurance Manager
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Visited in november 2023
Das in die Jahre gekommene Hotel mit einer sehr, sehr schönen Gartenlandschaft ist sehr gepflegt. Wir haben uns äußerst wohl gefühlt. Die Abstellmöglichkeit der Koffer in unseren Zimmern 334 , 338 war leider sehr beschränkt. Besonders hervorheben möchte ich Frau Sweetta von der Zimmerreinigung. Nette symphatische Dame, die mit größter Sorgfalt ihre Arbeit erledigt hat. 10 von 9 möglichen Punkten. Das Hotel ist sehr empfehlenswert, über den Rest außerhalb möge sich jeder selbst eine Meinung bilden.
Das Aquarium in der Empfangshalle, bedarf einer gründlichen Reinigung.
MAURICIA BEACHCOMBER
MAURICIA BEACHCOMBER Manager
11/17/2023 at 13:19
Dear Mr Fink,

Thank you for your detailed feedback. We are delighted you felt extremely comfortable and enjoyed our well-maintained garden landscape.

We appreciate your comments about the limited storage space and have noted your thoughts on the aquarium. Your compliments for Sweetta are heartwarming.

We strive to improve and hope to welcome you back for an even better experience.

Best regards

Saukat Baubooa
Quality Assurance Manager
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