Opinions LAGOON ATTITUDE Cap Malheureux

Das Hotel ist sehr schön an einem kleinen Strand gelegen. Die Zimmer sind absolut okay und auch der Service ist gut.
Negativ fiel uns auf, dass es keine Tür zum Badezimmer gab und dementsprechend war die Toilette für jeden zu sehen. Hier sollte nachgebessert werden. Auch die Dusche war sehr niedrig und für große Gäste eigentlich nur in gebückter Haltung nutzbar.

What a fabulous 10 days! A couples seafront room, just 35 steps from the beach ???? Perfect to watch the sunrise ????. All inclusive food was perfect, varied and plentiful . Our favourite was Taba-J at lunch for Mauritian street food (big thanks to Devika for her gorgeous chilli bites and roti) but you must book Kot Nou one evening, it was our highlight meal.

Nous avons passé un très bon séjour dans cet hôtel. Le personnel et le service sont top, l'hôtel est très beau, la cuisine bonne et variée, les piscines superbes. La plage est belle, malheureusement sur la semaine il n'y a eu aucune visibilité pour observer les poissons. Peu de marée donc super.
Nous sommes cependant gênés par certaines choses : l'éco responsabilité semble plus être un prétexte pour réduire le service et donc les coûts au maximum. Par exemple, le mini bar n'est jamais rempli, alors qu'il est possible de se servir dans un "shop" et l'amener soi-même dans sa chambre : en quoi est-ce plus responsable que les clients se servent eux-mêmes plutôt que cela soit fait par le personnel ? Rien, car ce ne sont pas des produits périssables qui seraient gâchés. De même, on a quelques friandises de coco la première nuit, mais ensuite il n'y a plus rien. Il n'y a pas non plus de body lotion ou de savon spécial cheveux qui soit différent du corps, ce qui est le cas pour les hôtels de ce standing. Les finitions de la douche sont approximatives.
Nous avions demandé une chambre calme et nous étions à côté du bar et de l'amphiteatre où on entendait tous les soirs la musique des animations de notre lit, l'hôtel était complet.
Ensuite il y a des chiens errants qui traînent et bien que ce ne soit pas la faute de l'hôtel, cela fait de la peine de voir des chiens en mauvais état. Rien ne semble fait pour les soigner.
Il y a eu aussi plusieurs fois des gens extérieurs à l'hôtel qui venaient sur la plage pour pêcher, ou demander des cigarettes, c'est assez surprenant car on ne se sent pas en sécurité sachant que les clients laissent souvent leurs affaires sur le plage quelques minutes.

Le comble a été au check out: l'hôtel ajoute d'office 200 roupies par personne à l'addition sous prétexte de les aider à "protéger les océans"... Est-ce une blague ?! Les clients payent déjà très cher la nuit, comparé au coût de la vie à Maurice, si l'hôtel souhaite faire de la philanthropie, qu'il le fasse avec ses propres deniers, sans forcer les clients à faire des "dons" qui partent on ne sait où, sans aucun contrôle. Il serait plus judicieux de mettre une urne pour les clients souhaitant donner plutôt que de leur forcer la main, et que ces dons soient dirigés vers une association tierce. Enfin tout le long du séjour on nous facture en roupies, mais lors du check out, on facture d'office en euros avec un taux de change qui ne correspondait pas au taux réel et qui était défavorable au client, comme par hasard. Certes, on peut refuser, mais c'est gênant et la majorité des gens n'osent pas le faire.
Nous sommes globalement très satisfaits mais ne reviendrons probablement pas dans cet hôtel pour ces raisons.

I stayed with my family there. The view was spectacular. Staff and hospitality was very good. And we are very thankful for special arrangements done for vegetarian meals. Gonna miss the place and vibe !

They showed the most warmth and hospitality I've ever seen any resort show. I cannot have had a better experience than they gave. I'm gonna miss the property and the people running it.

Nous avons passé une semaine parfaite. Un hôtel très bien situé, restauration excellente, chambre propre avec vue sur la mer. Accueil très chaleureux de tout le personnel et une mention spécial pour Kevin qui est toujours de bonne humeur et très serviable. Bravo Kevin ????

Magnifique!!! Superbe hôtel et personnel au top! Du directeur (Kévin) qui nous a accueilli (nous étions un groupe de 108 personnes pour un séminaire) à la dame de chambre (Begham), toutes et tous ont été parfait! Merci pour cette superbe semaine.

A beautiful eco friendly hotel in a peaceful lagoon - perfect to relax and unwind for a few days.

The rooms were spacious, clean and comfortable. The facilities were brilliant, especially the boathouse with water sports and day excursions!

Only downside was the main pool blasting dance music from 10am, but you could sit far enough away to not hear it too loudly!

There isn’t much in walking distance of the hotel, so you would need a car or taxi to explore - although a close car ride to Grand Baie.

Stayed here for our honeymoon, the staff were absolutely wonderful. Everyone was so kind & happy.
Swetlana our lovely housekeeper made up our room so tidy everyday, we would have different animals made up from the towels and “congratulations” written on our bed with leaves.
Parmel in the restaurant was fab, he really looked after us alongside all the staff in the restaurant and bars.

We really do hope the establishment can up their wages as they really work so hard & such long hours to make each guest feel special.

The hotel was really clean and had lots of facilities. Lots of activities which you can just book on too, lots of different restaurants, bars and a number of pools.

Would absolutely recommend this place for anyone looking to stay in Mauritius.

Wir haben unsere Flitterwochen hier verbracht und uns sehr wohl gefühlt. Saubere Anlage, gutes Essen und sehr aufmerksames und freundliches Personal. Ganz besonders möchten wir Simla und Sujeet hervorheben - ihr beide seid wirklich Herzensmenschen! Wir kommen sehr gerne wieder.

Fabulous hotel, great food m, wonderful people

Chambres et literie confortable!
Ambiance et accueil chaleureux à la mauricienne !
Cuisine aux restaurant LemonGrass et KOT NOU a ne pas manquer! Nous reviendrons!

I love it !!!

Schönes hotel, sehr freundliches personal, das sich sehr um das wohl der gäste bemüht. Saubere gepflegte zimmer. Der hotelstrand ist schön, aber nicht traumhaft. Es ist ruhig gelegen, man kann ohne öv, oder taxi aber fast nichts erreichen, darum ist vollpension bezihungsweise all inklusive, aus meiner sicht aus, sehr zu empfehlen. Kein lästiges bezahlen oder quittieren bei jedem getränk. Zu fuss in ein anderes restaurant zu gehen, ist hier fast nicht möglich.

I can honestly say we have had an amazing time at this hotel. From the second I arrived when Buhnjan took our suitcases and Lilly introduced herself to us , they both made the check in service floorless,
We found every single member of staff , courteous, helpful and polite, but we do have to make a special thanks to Begum our housekeeper and the 3 boys Kheswar, Anderson and William who kept us entertained, we especially liked the Hotels 15th Birthday celebrations on Wednesday 11th October,
And found Reena at the Kot Noi very attentive. We found the food to be a very good standard.
The biggest recomendation I will give to friends and family is to come to your hotel if visiting Mauritius
5 star from us both.

Lovely location with wonderful staff.
The pools are amazing, each with its own personality. We loved the beach. Specially at sunrise.
The beautiful plants, trees, little birds and even the stray dogs are a plus.
We found kayaking and pedalo to be a little space restricted, but one can still have fun.
Snorkelling is great and I would have gone every single day if I could.
Food was good, my favourite was TabaJ. Not only you get to try Mauritian street food, Permal will tell you how to eat it, what it’s good for and you get to learn a bit of Creoule.
5 stars to Deepesh and Brad, father and son that not only sell lovely handcrafts on the beach, they will teach you things about Mauritian Culture, Food and Nature. Brilliant.
And finally, the service, the Family Members. Special mentions to:
Ika for setting our birthday table and always remembering us.
Nathalie for provide towels after the Cabana’s closing time.
Anais for welcoming us, she was our first impression, taught us the meaning of the hand on heart.
Lily was our tour guide and always checking if we were okay every single day.
Pratamesh for Waves bar.
Reshna for the best Mauritian tea preparation.
Carine for answering all my questions about La Sega.
Finally Raja, hotel manager, for the attention and making me feel really special on my birthday!
Mari Nisa! Mari Bon!

I can’t recommend this place enough, had a fantastic time. Came with my freind and we both enjoyed our stay. From the super freindly staff, the scenery, the rooms, the food, entertainment, everything was just perfect. I especially enjoyed the sports, the aqua gym and beach volleyball. That guy keswar made exercise seem fun..: especially the dance moves. If you planning on visiting Mauritius, look no further.

Das Lagoon Attitude ist ein super Hotel. Wir sind noch immer hier und begeistert von der Schönheit des Hotels. Der Manager Rubens Maureemootoo macht mit seinem gesamten Team einen super Job . Von der Putzfrau , Service im restaurant, der Bar und Rezeption ist alles perfekt organisiert. Frühstück und Restaurants ein super essen. Wir kommen gerne wieder und genießen noch die nächsten Tag in einem Super Resort. ;-)

Je me dois de commencer par l'accueil : EXTRAORDINAIRE. Aux moindres petits soucis ils sont présents, toujours à l'écoute, d'une extrême gentillesse. Propreté impeccable et cadre magique. Un plus pour les restaurants, variété, saveur au top. A faire sur Maurice. ❤️

You have to try the Ala carte Restaurant Kot Nou - Traditional Mauritian Kitchen served with joy by friendly staff (Reena & Permal) on the beach of the Hotel. Was my best food experience on Mauritius ????

2023 - Coming hier 5 times - now I have to pay extra for a good room... 2 stars from the old review are gone...
is a #quiet and #beautiful #resort #adultonly. The #buffet #food is #excellent and had a #wide #variety of #options with different themed nights.The #people working in the #hotel are so kind and will always give you their best. Spotlessly #clean, #comfortable and $traditional. I really liked the #ecofriendly focus of the hotel. It's definitely one that i would like to visit again. ???? by #guideangelo

Abbiamo passato la settimana tra il 26 settembre e il 5 ottobre in questo hotel, la struttura e’ bellissima immersa nel verde, non c’è un metro di terreno dove non ci siano piante, sembra essere in una foresta di piante tropicali, davvero molto bello… le camere sono essenziali pulite curate nell’estetica, non ho avuto particolari problemi solo la busta della lavanderia che ha impiegato 2 giorni ad arrivare ma niente di che…. La cucina e’ buona ho mangiato prevalente cibo delle zone quindi tanto pesce verdure sia crude che cotte etc… ogni giorno il menù cambia e c’è così tanta scelta che e’ impossibile non trovare qualcosa di propio gusto, c’è anche l’angolo per vegani… il wi-fi e’ eccezionale prende ovunque nel villaggio a velocità adeguate, e’ possibile anche vedere streaming se si vuole non ci sono problemi… ho preso una sim in aeroporto ma avrei potuto farne a meno…. Quando arrivate in camera vi suggerisco di accendere il televisore scorrere in menu dell’hotel e vedere le attività che propongono potrebbero esserci escursioni interessanti come la crociera in catamarano, oppure potete vedere i servizi della SPA etc…. Il personale e’ gentile cordiale e sempre disponibile per quando si va via hanno delle stanze apposite con solo doccia per gli ospiti che devono aspettare magari la sera prima di andare in aeroporto, per noi e’ stata utilissima basta prenotarla…

Hotel muy bonito aunque me decepcionado la playa ya q la gran cantidad de viento q hace no te deja ver el fondo marino .No volvería a ir

If you really,really want to just relax and watch the world go by, this is the place and the country. Fantastic Hotel,staff and management faultless. Food delicious and the ambiance perfect. Lagoon Attitude is in the North about an hour or so from the airport. There are so many amazing places to visit in this small country. Wherever you go,you will find the people humble and happy to help you. Not to be missed in your lifetime. Ian

We have just left Lagoon Attitude after an absolutely beautiful stay!

Upon arrival, we were greeted with a lemongrass drink and cool flannel which was refreshing after a long day of travelling.

The reception staff were incredibly helpful and they went above and beyond to be accommodating. I would like to say a special thank you to Lily who was absolutely lovely and Rajah who helped organise for us to upgrade rooms at a very reasonable rate. At the end of our stay, Lily also contacted the spa for us so that we could use their showers as the other ones were booked up. It is a huge plus point to be able to use the showers after check out - there really is no need for late check out as towels etc is all provided! Just make sure you book a slot reception.

The hotel itself is beautiful. There are multiple pools and we spent a lot of time on the beach by the lagoon. It’s generally quite a quiet hotel with a few activities going on in the day such as table tennis. There’s not much to see snorkelling in the lagoon but it’s free to go out on the boat and follow the snorkel trail. There are also lots of activities such as paddle boarding and paddle boats which are all free!

We stayed in a suite and then upgraded to the whirlpool suite. Both rooms were brilliant! We especially liked the whirlpool suite as it is much bigger and we had a lovely balcony overlooking the sea. The rooms are clean and staff did an excellent job at restocking water etc. There is also a little shop you can visit to stock up on biscuits, tea, coffee etc. The only critique I have is (and this it clutching at straws) is the attention to some details e.g. broken blinds in the room. I would say this is the only thing which doesn’t make the hotel 5*s.

By far the best thing about this hotel is the food. Food is served constantly throughout the day and the variety is excellent. It is all freshly prepared and delicious - especially the deserts! The street food is lovely although we only visited once as we found the buffet to be too good to miss. The al a carte restaurants (Coral and Kot Nou) are also excellent - Coral being the better out of the two but Kot Nou still being great. However, I would strongly recommend paying the supplement fee (around £30 pp) to visit the Lemongrass restaurant as the 6 courses are phenomenal. I would also strongly recommend choosing all inclusive to make the most of the food and drink.

Overall, we had a wonderful stay and I would strongly recommend this hotel to anyone planning to visit Mauritius.

Emily Charity

Myself and my pregnant partner have just left Lagoon Attitude after a 9 night stay,
After an early mix up with our room which was completely down to British Airways error, the staff were so accommodating to our every need particularly Rajah, Lily and the rest of the reception staff allowing us to upgrade to our whirlpool suite very smoothly. This is a truly beautiful hotel which matches its surroundings. The food was the biggest highlight, every day without fail, even the buffet food was top quality. Lemongrass, and the coral restaurant provided some of the best cuisine I’ve ever experienced, and the staff also added to a great experience. There were plenty of activities to do provided by the hotel for free including snorkelling which we enjoyed, other than this there are plenty of areas to lounge around which multiple pools and beach areas. A struggle to come up with anything negative about this hotel, if I had to say anything it would just be that the evening entertainment could perhaps have a little more variety (not just singers and dancing) and the rooms could possibly use a tiny bit of attention to detail in terms of upkeep I.e minor damage to blinds etc. But those extremely small minor details do not take anything away from this 5/5 hotel

Notre séjour de 13 nuits se termine malheureusement aujourd'hui. Mon époux et moi avons passé un sublime séjour à l'hôtel. Nous ne pouvons qu'être élogieux vis à vis du personnel qui est plus qu'attentionné. Même dans des hôtels plus luxueux nous n'avons pas eu d'aussi bon accueil!
Un grand merci à reena et nessene du restaurant KOT NOU et bien sur à tous ceux qui ont rendu ce séjour inoubliable. Merci également à Manoj, le taxi qui a aussi été un guide.

tl.dr - great location with good infrastructure, activities and amazing concerts, right now it needs to improve a lot when it comes to service levels for a 4 star resort.

When you book a 4 star resort you expect it to be very good without being luxurious. Specially in a country that has a strong reliance on tourism and hospitality the quality level should be great.

Unfortunately it is far from it and for the first time after travelling worldwide to these kinds of places we are writing a less positive review.

We already provided detailed information and even suggestions on food, rooms and activities so we'll take the general review to leave suggestions about the overall service that can be used by either the hotel and future customers.

1. Welcome the guests with a tour of the hotel and services (if they arrive late book one for the next morning). Show customers around with a quick tour of the resort, explain services, provide a list of all that is included on each package and how much is the supplement (you can use the website you have for customers that is very good but not explained at all on arrival). Don't forget anything,leaving things out means either bad customer experience or losing revenue streams. We had the worse welcoming ever (and also the worse check out) we were basically dropped at the room with few explanation, so we had to figure it all out.

2. Train and motivate the staff to always be happy and eager to serve. Say hello when a customer goes by makes a difference and it should be something that from managers to gardeners and waiters should always happen. The customers should also be kind of course ????
Also important is to have staff that is attentive to customer needs, we asked for scrambled eggs without dairy and a uggly face was the response. Serving food should be done with love because that passes on to the customer, clean benches, beautifully presented plates and counters, food cooked with care and served with a smile that makes a good day from breakfast to dinner.

3. The resort needs better communication and training and I'll leave that one to managers. Each team should know very well their own tasks and also should be interested in the tasks of adjacent teams in order to direct customers to the right person or place. Things like one service telling the customer that the other is not working properly or doing their jobs correctly should happen. You are all a team even if you work in small groups.
A few examples of bad communication:
A. We called reception on the first night to check until when was the breakfast, got told it was until eleven, we we arrived at 10.30am buffet was closed, turns out there was different types of breakfasts.
B. Went on a tour and the pickup was at 7am. We ask the restaurant how to get breakfast the next morning, they told us to go to the reception, went there and they told us there was no need, we could get early breakfast. Went to the early breakfast at 6.30am and the only food options were coffee, milk, yoghurt, caloric pastries and cake (really bad options).
C. We booked a dinner at the Coral restaurant and when we arrived we got a menu with very few options. We asked why and got told that we were in a honeymoon package dinner which was automatically booked. Well we booked it so it was no automation and if we were getting special treatment at least we should have known. Another lost chance to promote a good customer experience.

Some final considerations and suggestions:

1. Water should be free in any package, charging for water with tips added and having water for free the rooms and in the little counters around the resort does not make sense all together.

2. Use the website to deliver good and up to date information to the customers

3. The Boutique needs to have more food options like snacks and other things (fruit, ice cream, local products - check Yovicooks ????) . It is already good, make it better and promote it. It is profit and customer experience once more.

4. Towel cabana is too far from the main pool or the Boathouse.

Super hôtel Lagoon Attitude avec une qualité de services irréprochable. Nous remercions Annick et Tanuja pour la qualité du service de chambre. Beaucoup de choix au buffet, plusieurs restaurants qui permettent de goûter les saveurs mauriciennes. L’hôtel est très bien équipé ce fut un plaisir.

Quel merveilleux séjour à l’Hotel Lagoon Attitude, le paradis terrestre existe réellement, il se trouve à l’Ile Maurice !

Un grand merci à l’ensemble du personnel du Lagoon Attitude qui a rendu ce voyage si extraordinaire ! Un accueil chaleureux, des attentions personnalisées à longueur de journée, des sourires sur tous les visages que l’on croise ! Rien à redire !

Spécial remerciement à Kévin, le responsable de l’hôtel qui a œuvré tout au long du séjour pour s’assurer de notre confort et bien-être !
Nous n’oublierons pas le sourire de Carine de la réception ; la bonne humeur des animateurs sportifs Andersson et Kheswar ; le professionnalise des masseuses Gloria et Sharmine et l’accueil de Mala, leur responsable du SPA POZ ; la passion des fonds marins transmise par Vashish ; la gentillesse de Nathalie à l’accueil de la cabane de plage.

Nous nous sommes régalés tout au long du séjour autour des différents points de restauration.
Mention spéciale au KOT NOU avec
Veeky responsable du restaurant, Pamal
Julien et Shalvany pour leur service irréprochable et à Tina cheffe du Kot Nou pour ses mets délicieux.
Nous avons passé un agréable moment au restaurant de fruits de mer, dans une atmosphère très romantique.

Et en prime, cet hôtel s’est engagé dans une démarche éco-responsable pour la préservation des ressources de notre si belle planète Terre ????

Si nous séjournons à nouveau à l’Ile Maurice, nous serons heureux de retrouver toute l’équipe du Lagoon Attitude, où nous nous sommes sentis mieux qu’à la maison !

Encore mille mercis, nous avons quitté l’ile le jour de nos noces de Corail, mais nous emportons dans notre cœur les visages souriants de chacun.
Sonia et Ludovic SAVINI (France)