PARADISE COVE BOUTIQUE HOTEL
Hotel
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2024
Recommended
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2024
A timelessly chic setting reserved for adults, with 75 delicately romantic rooms, a Cinq Mondes spa
Set around an inner lagoon like a soft cocoon, Paradise Cove is a showcase of timeless chic. Everything here invites love: the love nests under the coconut trees, the 75 delicately romantic rooms, the Cinq Mondes spa, the you & me moments - a collection of experiences for two. The cosy, bohemian decor exudes an immediate sense of well-being, which you can savour in the 4 restaurants and 4 bars. Cocktails and tapas on the sublime panoramic peninsula.
Did you know? This review was written by our professional authors.
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Members' reviews on PARADISE COVE BOUTIQUE HOTEL
4.9/5
42 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in september 2023
Un hôtel unique et sublime pour notre lune de miel! Nous avons fait plusieurs hôtels dans le monde et celui-là atteint le summum de l'excellence.
Le personnel est attentionné et recherche le bien-être : nous avons eu une petite odeur de canalisation dans notre chambre et tout à été fait pour trouver une solution!
Les animations comme le cocktail avec le personnel ou les dances locales sont nombreuses et rythment le séjour.
Les plats dans les différents restaurants sont exquis, à un niveau gastronomique.
Nous reviendrons à coup sûr si nous repassons à l'île Maurice.
Le personnel est attentionné et recherche le bien-être : nous avons eu une petite odeur de canalisation dans notre chambre et tout à été fait pour trouver une solution!
Les animations comme le cocktail avec le personnel ou les dances locales sont nombreuses et rythment le séjour.
Les plats dans les différents restaurants sont exquis, à un niveau gastronomique.
Nous reviendrons à coup sûr si nous repassons à l'île Maurice.
PARADISE COVE BOUTIQUE HOTEL
Manager
09/04/2023 at 18:11
Bonjour Charles,
Toute l'équipe et moi-même tenons à vous remercier de votre chaleureux commentaire suite à votre expérience au Paradise Cove Boutique Hôtel.
Ce fut un grand plaisir de vous accueillir et de vous faire vivre un excellent moment parmi nous.
Nous sommes enchantés de lire que la structure de l'hôtel, les offres culinaires,
les animations et les autres prestations offertes étaient à la hauteur des vos espérances.
Je suis émerveillé de noter votre satisfaction de l’amabilité et le service de nos équipes. Ils sont très heureux de votre rétour positif, spécialement ceux qui vous avez mentionés.
Je m'excuse de l'inconvénient suite à l'odeur de la canalisation et je vous remercie infiniment de votre compréhension.
Votre appréciation nous motive à aller au-delà pour répondre aux attentes de nos précieux clients.
Nous vous remercions d’avoir choisi notre établissement et espérons sincèrement d’avoir le plaisir de vous accueillir très prochainement.
A Bientôt
Meilleures salutations,
Christian Bräu
Hotel Manager
Toute l'équipe et moi-même tenons à vous remercier de votre chaleureux commentaire suite à votre expérience au Paradise Cove Boutique Hôtel.
Ce fut un grand plaisir de vous accueillir et de vous faire vivre un excellent moment parmi nous.
Nous sommes enchantés de lire que la structure de l'hôtel, les offres culinaires,
les animations et les autres prestations offertes étaient à la hauteur des vos espérances.
Je suis émerveillé de noter votre satisfaction de l’amabilité et le service de nos équipes. Ils sont très heureux de votre rétour positif, spécialement ceux qui vous avez mentionés.
Je m'excuse de l'inconvénient suite à l'odeur de la canalisation et je vous remercie infiniment de votre compréhension.
Votre appréciation nous motive à aller au-delà pour répondre aux attentes de nos précieux clients.
Nous vous remercions d’avoir choisi notre établissement et espérons sincèrement d’avoir le plaisir de vous accueillir très prochainement.
A Bientôt
Meilleures salutations,
Christian Bräu
Hotel Manager
See the translation
Visited in september 2023
Amazing hotel.
PARADISE COVE BOUTIQUE HOTEL
Manager
09/03/2023 at 19:38
Dear Kevin,
Greetings from Paradise Cove Boutique Hotel,
Thank you so much for choosing the resort and for sharing your review.
Your kind words are indeed a source of motivation to the entire team which drives us to do it consistently.
Looking forward to welcoming you back in our Paradise.
See You soon!
Best regards,
Christian Bräu
Hotel Manager
Greetings from Paradise Cove Boutique Hotel,
Thank you so much for choosing the resort and for sharing your review.
Your kind words are indeed a source of motivation to the entire team which drives us to do it consistently.
Looking forward to welcoming you back in our Paradise.
See You soon!
Best regards,
Christian Bräu
Hotel Manager
See the translation
Visited in august 2023
The hotel itself may be fine, but I have had an unbelievable time communicating with the their team. So bad I ended up cancelling, which I've never done before.
I booked three nights here for our honeymoon and emailed the hotel to ask about pricing of various packages. Responses from the hotel came at the snail's pace of once every two days. The replies didn't address my simple questions. After a week of this I called into the hotel and was passed to three different departments. It seems the hotel outsources service to 3rd parties and none were empowered to answer questions about the hotel.
Ultimately I gave up and decided to cancel. I was characteristically told this could only be done via the website, which then directed me to an email address, that now has gone days unanswered.
Surprising and brutal service for such a nice and expensive hotel. I hope that they bring customer relations in house and invest more in building a strong/er team.
I booked three nights here for our honeymoon and emailed the hotel to ask about pricing of various packages. Responses from the hotel came at the snail's pace of once every two days. The replies didn't address my simple questions. After a week of this I called into the hotel and was passed to three different departments. It seems the hotel outsources service to 3rd parties and none were empowered to answer questions about the hotel.
Ultimately I gave up and decided to cancel. I was characteristically told this could only be done via the website, which then directed me to an email address, that now has gone days unanswered.
Surprising and brutal service for such a nice and expensive hotel. I hope that they bring customer relations in house and invest more in building a strong/er team.
PARADISE COVE BOUTIQUE HOTEL
Manager
09/05/2023 at 14:58
Dear Mr. Locke,
Thank you for sharing this constructive feedback with us.
I sincerely apologize for the experience you've had while trying to communicate with our team.
I understand how frustrating it must have been for you, especially when planning something as special as a honeymoon.
While we pride ourselves on being customer-oriented, it's evident we missed the mark this time. Please know that our guest’ satisfaction remains our main priority and that your feedback is invaluable to us. I assure you that steps are being taken to rectify the issues regarding the delay in response you've highlighted.
If you’re open to it, I’d like to discuss this with you personally, so we can address your concerns and hopefully restore your faith in us.
Please let me know a convenient time for you, and I'll ensure I'm available.
Thank you for bringing this to our attention, and once again, my sincerest apologies.
Best regards,
Christian Bräu
Hotel Manager
Thank you for sharing this constructive feedback with us.
I sincerely apologize for the experience you've had while trying to communicate with our team.
I understand how frustrating it must have been for you, especially when planning something as special as a honeymoon.
While we pride ourselves on being customer-oriented, it's evident we missed the mark this time. Please know that our guest’ satisfaction remains our main priority and that your feedback is invaluable to us. I assure you that steps are being taken to rectify the issues regarding the delay in response you've highlighted.
If you’re open to it, I’d like to discuss this with you personally, so we can address your concerns and hopefully restore your faith in us.
Please let me know a convenient time for you, and I'll ensure I'm available.
Thank you for bringing this to our attention, and once again, my sincerest apologies.
Best regards,
Christian Bräu
Hotel Manager
See the translation
Visited in august 2023
Es ist ein wunderbares Hotel mit einem herausragenden Service und nur freundichem Personal. Wir hatten hier eine tolle Zeit und uns mehr als nur willkommen gefühlt. Es ist ein wirkliches Paradies mit allen Annehmlichkeiten. Es hat eine hervorragende Küche, die täglich solch tolle Gerichte zaubert, dass man gar nicht abreisen möchte. Wir hatten unsere Flitterwochen gefeiert und noch Fotos benötigt. Das Hotel bzw Ophelia hat alles organisiert, dass es ein so emotionaler Tag wurde, den wir nie wieder vergessen werden. Auch am Pool war Micheal immer direkt mit Wasser und zwei Erfrischungsgetränke gekommen. Ein Traum hier. Service und der Gast passen hier zusammen. Wir hatten nicht einen Grund zu einer Beanstandung. Es wird einem wirklich jeder Wunsch von den Augen abgelesen. Wer sich hier nicht wohlfühlt, der kann einem nur leid tun. Wir kommen gerne wieder und die Buchung über das Hotel mit Kimbery war perfekt. Vielen herzlichen Dank für diese unbeschreibliche Reise und diesem tollen und menschlichen Service. Wir kommen definitiv wieder und können dieses perfekte Paradies nur empfehlen.
PARADISE COVE BOUTIQUE HOTEL
Manager
09/03/2023 at 18:53
Dear Jorg,
Greetings from Paradise Cove Boutique Hotel,
Thank you for choosing the resort and for sharing such a great review following your stay.
Guests' satisfaction remains our main priority, thus your positive note following your stay is truly rewarding to us. I am delighted that we succeeded in providing you a great escape. I am so pleased to note that the hotel setting was appealing to you and you enjoyed the culinary options.
The Family Members highly appreciate your positive recognition, specially those whom you mentioned for their outstanding service.
For each of us, our guest experience matters the most and such kind words of our efforts by our guests drives us to do it consistently.
Looking forward to welcoming you back in our Paradise.
See You soon!
Best regards,
Christian Bräu
Hotel Manager
Greetings from Paradise Cove Boutique Hotel,
Thank you for choosing the resort and for sharing such a great review following your stay.
Guests' satisfaction remains our main priority, thus your positive note following your stay is truly rewarding to us. I am delighted that we succeeded in providing you a great escape. I am so pleased to note that the hotel setting was appealing to you and you enjoyed the culinary options.
The Family Members highly appreciate your positive recognition, specially those whom you mentioned for their outstanding service.
For each of us, our guest experience matters the most and such kind words of our efforts by our guests drives us to do it consistently.
Looking forward to welcoming you back in our Paradise.
See You soon!
Best regards,
Christian Bräu
Hotel Manager
See the translation
Tout est parfait, absolument aucune mauvaise note
Toute l'équipe et moi-même tenons à vous remercier de votre chaleureux commentaire suite à votre expérience au Paradise Cove Boutique Hôtel.
Ce fut un grand plaisir de vous accueillir et de savoir que vous avez passé des moments memorables parmi nous.
Je suis enchanté de noter votre satisfaction du cadre de l'hôtel et les différentes prestations offertes.
Je vous remercie encore une fois pour votre commentaire qui nous motive à aller au-delà pour répondre aux attentes de nos précieux clients.
Au plaisir de vous accueillir très bientôt pour une autre escapade.
A Bientôt!
Cordialement,
Christian Bräu
Hotel Manager