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Opinions LA MARIPOSA Rivière Noire
Members' reviews on LA MARIPOSA
4.2/5
25 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
LA MARIPOSA
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Les serveurs ont été aux petits soins tout le long de notre séjour.
Le restaurant de l’hôtel est très bon et varié.
Petit plus: manger en face de la mer est top.
Accueil très sympathique, merci Olivier!
Die Zimmer sind schön, sauber und gepflegt.
Das Personal ist freundlich, liebe Grüsse an Sam, der sich immer besondere Mühe gibt, die Gäste zu umsorgen.
Zum Essen gibt es Buffet und für jeden ist was dabei.
Strategisch ist das La Mariposa gut gelegen für Ausflüge im Südwesten der Insel. Ich würde es empfehlen, vor allem für Leute, die gern preiswert und lieber familiär wohnen möchten und die mit grossen Hotelresorts nichts anfangen können. Oder als Unterkunft für die ersten 3-7 Tage, bevor man weiterreist.
Fußläufig kann man nicht ganz so viel machen. Die unmittelbare Umgebung lädt weniger zum Verweilen ein. Man erreicht zu Fuß einen Supermarkt und Boutique Geschäfte nahe an der nicht ganz so schönen Hauptstrasse, und es gibt einen überschaubaren Mini-Strandabschnitt ca. 200m vom LaMariposa, der öffentlich ist, wobei man beim Mariposa wesentlich schöner sitzt.
Der private Strandabschnitt vom Mariposa ist klein und beidseitig begrenzt, daher nicht für lange Spaziergänge vorgesehen, aber dafür hübsch und gepflegt und mit unterschiedlichen Sitzgelegenheiten ausgestattet. Man kann dort herrlich sitzen, sich entspannen, ab und zu ins Wasser hüpfen und abends einen herrlichen Sonnenuntergang genießen.
Uns hat es im La Mariposa gut gefallen, wir würden wiederkommen. :)
La Mariposa is a small hotel on a very lovely and swimmable beach, with a great view of la Morne in the distance. The wooden decked beach / pool / breakfast area under a large shady tree is very pleasant and is the highlight and focal point of the whole hotel. The pool is very small (think more plunge-pool than swimming pool) but attractive. The hotel is within walking distance of some good restaurants in Black River.
The rooms are gathered around a small and well-kept lush garden. The rooms are basically comfortable, however not particularly luxurious, but too many things are in need of maintenance and TLC, and the overall feel with scuffed white painted walls is a bit "institutional." A fresh coat of paint in the rooms and in the badly scuffed and marked corridors would help the overall atmosphere. Our room had a broken shampoo dispenser, Per se not a big deal at all, but their reaction to this was simply to not provide any shampoo at all until we asked at the desk (the dispenser also had no shampoo cartridge in it, suggesting they were aware of the problem). This is one of a few examples we found where the staff attitude towards ensuring the guests have a good experience was lacking.
At the bar and breakfast, we felt that the staff training was more around procedure than around guest satisfaction. Ordering drinks at the bar meant actually walking up to the bar to order. No table service despite there usually being a crowd of staff around the bar doing paperwork and the tables right in front of them. When ordering a drink we were always asked immediately for our room number and even asked to sign the ticket before the drinks were provided. Once, I was asked THREE TIMES for my room number in the process of being served one beer and on other occasions I was asked twice. The staff are obviously trained, above and all else, to get that room number! Customer experience is secondary.
Another example: at breakfast there is no possibility of a cappuccino or latte etc, because they do not operate the coffee machine until the bar opens, and then you have to pay. At breakfast the only coffee is filter coffee, which is made right next to the espresso machine. The coffee was always cold because the household-type drip maker was insufficient, and the staff are walking around with the caraffe topping up cups (and therefore it is not staying hot). Again, no awareness or care by the staff that they are serving bad and cold coffee and electing not make the coffee machine available for breakfast.
The breakfast food was strictly mediocre. There is an omelette station but otherwise the cooked and cold items that are set out feel tired and unloved.
One day we were leaving the hotel early for an excursion and we wanted to grab a croissant to go. It was 6:50 am and the breakfast was still being set out. The staff told us we could not take a croissant because breakfast was not open until 7:00!
So overall, look, the staff were friendly and welcoming, but their training seems totally around procedure and not orientated around guest experience.
We paid about USD 175 / night. This compared to USD 260 at the posh LUX resort on the north coast. Yes, for lower cost, you should expect fewer amenities, but the quality of what you do get should be equally high.
My recommendation to Mariposa: train your staff to look out for guest happiness rather than just procedure. And buy some paint and make sure the facilities you have are well maintained and functional. Do that and you'll have people paying USD 175 a night leaving saying "what a nice place" and not questioning whether it was good value for money.
Fantastic experience , . Recommended
Je n'hésiterais pas à recommander cet établissement.
Siamo stati alla Mariposa per 7 notti con formula mezza pensione.
Camere spaziose, pulizia discreta, letto gigantesco, presenza di cucinino. Nota negativa: solo 1 asciugamano in bagno a testa nonostante le richieste.
Disponibilità di teli mare puliti ogni giorno.
Spazi esterni ben curati.
Personale eccezionale.
La colazione e la cena vengono serviti al ristorante/bar dell’albergo (il Korail rouge) che si trova sulla spiaggia: colazione a buffet varia con cuoco a disposizione per preparare le uova a piacimento; cena varia e genuina ogni giorno, con incluso stuzzichino, antipasto, piatto e dessert (bevande escluse). Cura nel servizio e spesso anche musica dal vivo (chitarra acustica).
Bar aperto tutto il giorno con varietà di selezione di cocktail e bevande sia alcoliche che non.
Spiaggia privata piccola ma ben tenuta, con ombrelloni, sdraio e pouf a disposizione degli ospiti.
Parcheggio disponibile, ma spesso pieno.
Disponibilità di gite ed escursioni nell’isola organizzate dalla struttura.
C’est super !!!!!!!!!!
Suite au cyclone belal et sur les conseils locaux et d Air France demande d annulation de séjour et de geste commercial de l hotel ( séjour intégralement réglé 48 h avant le cyclone)
Non seulement aucun geste commercial mais surtout aucune réponse de l hotel qui fait le mort purement et simplement
Comme quoi on critique souvent les grands groupes hôteliers mais certains petits méritent tout simplement de fermer
Tant pis pour moi mais surtout tant pis pour eux au vu de la publicité que nous allons leur faire