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Opinions HERITAGE AWALI GOLF & SPA RESORT Belombre
Members' reviews on HERITAGE AWALI GOLF & SPA RESORT
4.5/5
56 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in september 2024
Anusha makes the most delicious Roti
Visited in september 2024
Was a fantastic stay with amazing people and food.
A special mentioned needs to be made regarding Oliver one of the waiters at the Hotel, a very enthusiastic friendly gent who certainly improved our overall experience with his great personality and service.
A special mentioned needs to be made regarding Oliver one of the waiters at the Hotel, a very enthusiastic friendly gent who certainly improved our overall experience with his great personality and service.
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Visited in september 2024
After having spent 9-nights at Heritage Awali, I can honestly recommend this resort to everyone. The location, the facilities/amenities, the golf course, the food and drinks are all outstanding.
We made a few requests for items to be attended to, and they were addressed promptly without hesitation.
We made a few requests for items to be attended to, and they were addressed promptly without hesitation.
Visited in september 2024
Sehr schönes Resort
Visited in september 2024
Store men lettere slidte værelser. Der er skiftet ledelse og det har genereret større udskiftning af personalet og servicen har ikke været helt så god som den plejer.
I september er kun 3 restauranter delvist åbne og det betyder, at man oftere er tvunget til at spise i buffet restauranten. Menu-kortet er begrænset for all-inclusive gæster på ala carte restauranterne.
Golfbanerne er virkelig gode, men meget besøgte i morgentimerne fra 8:00-10:00 med meget ventetid.
I september er kun 3 restauranter delvist åbne og det betyder, at man oftere er tvunget til at spise i buffet restauranten. Menu-kortet er begrænset for all-inclusive gæster på ala carte restauranterne.
Golfbanerne er virkelig gode, men meget besøgte i morgentimerne fra 8:00-10:00 med meget ventetid.
Visited in november 2023
Don’t go with kids. The services are really bad at lunch( only a la carte restaurants and they have few things for kids).
Also, the staff from the restaurants are UNFRIENDLY and NOT POLITE.
For the price that we paid there, I will never come back for sure !!!
Overall the resort is overpriced. Starting from the barman and lasting with the staff who serve you drinks at pool/table, they are waiting for tips, otherwise you don’t exist. We wait and 30/40 minutes for some drinks at the pool. Pathetic.
I had other expectations and I regret all the money that i’ve paid there.
Also, the staff from the restaurants are UNFRIENDLY and NOT POLITE.
For the price that we paid there, I will never come back for sure !!!
Overall the resort is overpriced. Starting from the barman and lasting with the staff who serve you drinks at pool/table, they are waiting for tips, otherwise you don’t exist. We wait and 30/40 minutes for some drinks at the pool. Pathetic.
I had other expectations and I regret all the money that i’ve paid there.
Visited in november 2023
The Hotel is 5 Star , the Staff are 6 Star!
The Hotel Staff could not do enough to make you have a 5 Star Holiday.
All the Staff were polite and nothing was any trouble, from when you arrive at Reception all the way through your holiday from around the Pool Areas in All the Restaurants and Bar Areas.
A Special Thank you to the House Maid who cleaned our Room and the Ladies in the Spar.
Cannot Wait to Book our Next Trip to the Hotel.
The Hotel Staff could not do enough to make you have a 5 Star Holiday.
All the Staff were polite and nothing was any trouble, from when you arrive at Reception all the way through your holiday from around the Pool Areas in All the Restaurants and Bar Areas.
A Special Thank you to the House Maid who cleaned our Room and the Ladies in the Spar.
Cannot Wait to Book our Next Trip to the Hotel.
Visited in november 2023
The relaxed, friendly feel was exactly what we wanted. A lovely location by the beach with several different places to choose from to dine. Staff all very welcoming and eager to make your stay as good as possible.
The buffet restaurant feel was great ( not a canteen feel to it at all) and the food was of exceptional quality, and variety. Service awareness was a little lacking at times.
The a la carte restaurant food and service didn’t quite live up to our expectations. They are all very good but not the standard we hoped for. We enjoyed eating in different locations off a la carte menus, but although the staff are friendly and welcoming, there is more to be achieved through awareness training.
With the standard of food at the buffet restaurant, we would expect more from the a la carte.
Yes, we would recommend and we would also be happy to return.
The manager’s concern about our slight disappointment was impressive and caring, and the reception staff were all great.
The buffet restaurant feel was great ( not a canteen feel to it at all) and the food was of exceptional quality, and variety. Service awareness was a little lacking at times.
The a la carte restaurant food and service didn’t quite live up to our expectations. They are all very good but not the standard we hoped for. We enjoyed eating in different locations off a la carte menus, but although the staff are friendly and welcoming, there is more to be achieved through awareness training.
With the standard of food at the buffet restaurant, we would expect more from the a la carte.
Yes, we would recommend and we would also be happy to return.
The manager’s concern about our slight disappointment was impressive and caring, and the reception staff were all great.
Visited in november 2023
FANTASTISK Resort, som ligger helt perfekt i forhold til oplevelser i vand og på landjord.
Servicen er høj og personalet vil gøre alt, for at du/I får den dejligste ferie, som I kan drømme om.
Et PERFEKT sted at bo på på Mauritius.
Servicen er høj og personalet vil gøre alt, for at du/I får den dejligste ferie, som I kan drømme om.
Et PERFEKT sted at bo på på Mauritius.
Visited in november 2023
Perfect honeymoon resort - beautiful beach, clean rooms, delicious food and very good service! We can totally recommend!
HERITAGE AWALI GOLF & SPA RESORT
Manager
11/16/2023 at 05:39
Dear Mrs. Sukan,
Thank you for your delightful feedback.
We are thrilled to have been part of your perfect honeymoon experience.
Your recommendation means a lot to us.
We look forward to the opportunity of welcoming you back in the future.
Best regards,
Jérôme Carlier
Thank you for your delightful feedback.
We are thrilled to have been part of your perfect honeymoon experience.
Your recommendation means a lot to us.
We look forward to the opportunity of welcoming you back in the future.
Best regards,
Jérôme Carlier
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Visited in november 2023
Amazing family holidays. The staff is incredibly professional, great variety of food and drinks, the kids had a memorable experience, the spot is very nice. Perfect combination ????
HERITAGE AWALI GOLF & SPA RESORT
Manager
11/15/2023 at 05:40
Dear Mrs. Pilot,
We are truly delighted to hear that your family had an amazing holiday experience at Heritage Awali Golf & Spa Resort.
Your kind words about our professional staff, diverse culinary offerings, and the memorable experience for your children are greatly appreciated.
We strive to create the perfect combination for our guests, and it is rewarding to know we succeeded in providing a positive and enjoyable stay.
Thank you for choosing us, and we hope to have the pleasure of hosting your family again in the future.
Best regards,
Jérôme Carlier
We are truly delighted to hear that your family had an amazing holiday experience at Heritage Awali Golf & Spa Resort.
Your kind words about our professional staff, diverse culinary offerings, and the memorable experience for your children are greatly appreciated.
We strive to create the perfect combination for our guests, and it is rewarding to know we succeeded in providing a positive and enjoyable stay.
Thank you for choosing us, and we hope to have the pleasure of hosting your family again in the future.
Best regards,
Jérôme Carlier
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Visited in november 2023
What an vacation!! The photos does all the talking!
One thing is they def need more waiters around the pool. But everyone is so friendly and helpful. There is sooo much food ???? you eat allot ???? but its okay it was nice. The pools are not ice cold so it was lovely to swim in.
One thing is they def need more waiters around the pool. But everyone is so friendly and helpful. There is sooo much food ???? you eat allot ???? but its okay it was nice. The pools are not ice cold so it was lovely to swim in.
HERITAGE AWALI GOLF & SPA RESORT
Manager
11/16/2023 at 06:04
Dear Mrs. Roos,
We are thrilled to hear you had an amazing vacation.
Your photos speak volumes and we appreciate your feedback about poolside service for which we shall address.
We are delighted to note the precious contribution of our team members to make your stay enjoyable.
We look forward to welcoming you back.
Best regards,
Jérôme Carlier
We are thrilled to hear you had an amazing vacation.
Your photos speak volumes and we appreciate your feedback about poolside service for which we shall address.
We are delighted to note the precious contribution of our team members to make your stay enjoyable.
We look forward to welcoming you back.
Best regards,
Jérôme Carlier
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Visited in november 2023
Täydellä ylöspidolla ei golfareille lounasta tarjolla eikä muustakaan tarjoilusta kerrottu. Golfklubilla palvelu niin hidasta, ettei meinannut tiiausajalle ehtiä. Monimutkainen ravintolatarjonta ja henkilökunta kiireinen. Lintuparvet nyppivät pöydissä kaikkea minkä ehtivät.
HERITAGE AWALI GOLF & SPA RESORT
Manager
11/15/2023 at 05:33
Dear Mrs. Marja,
Thank you for bringing these concerns to our attention.
We sincerely apologise for the lapses in service experienced at the golf club.
Rest assured, we are addressing these issues promptly to enhance the overall experience.
Your feedback is invaluable, and we appreciate your understanding.
Best regards,
Jérôme Carlier
Thank you for bringing these concerns to our attention.
We sincerely apologise for the lapses in service experienced at the golf club.
Rest assured, we are addressing these issues promptly to enhance the overall experience.
Your feedback is invaluable, and we appreciate your understanding.
Best regards,
Jérôme Carlier
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Visited in november 2023
Allez y ! Un petit coin de paradis sur terre...
Visited in november 2023
Hotel magnifique dans un lieu sublime. Nous avons séjourné à l'Heritage Awali en famille et nous avons été comblé tant par le lieu en lui-même que par la gentillesse et l'accueil du personnel. Les équipes du Timomo sont également au top! Merci pour ces bons moments.
Visited in november 2023
Très déçue de cet hôtel !
Au début de notre séjour Nous étions au Nord au BEACHCOMBER canonnier
qui est un 4 étoiles et il était clairement BEAUCOUP mieux !
Ici une étoile de plus ça ne les vaut pas du tout ! Le buffet c’est toujours la même chose ! Le matin le midi et soir !
et encore certain midi il n’y a même pas de buffet ! A 16h il y a un point crêpe , à 16h30 le plat où il y a le chocolat fondu est vide on me répond que c’est terminé je rêve , on paye quand même du ALL INCLUSIVE et je n’aime que le chocolat … donc je n’ai pas mangé de crêpe !
Il y a que le cadre qui est bien et la vue.
Les chambres sont vraiment limites !
Serviette décousue, frigo sale ,c’est très bruyant ! Tapis de bain pas changé, le balai n’est même pas passé tous les jours On entend toutes les portes voisines .
Les activités qu’ils proposent sont heure par heure et son pauvres ! C’est très limité , bref vraiment très déçue de cet hôtel pour le prix ça ne les vaut pas du tout .
Par contre Les animateurs et le personnel sont très sympathiques ,
Je mets par contre un 5 étoiles pour le club enfant qu’ils acceptent à partir de 3 mois ! Ça c’est super et le personnel du Kidz club est top ! A part ça je ne recommande pas du tout !
Au début de notre séjour Nous étions au Nord au BEACHCOMBER canonnier
qui est un 4 étoiles et il était clairement BEAUCOUP mieux !
Ici une étoile de plus ça ne les vaut pas du tout ! Le buffet c’est toujours la même chose ! Le matin le midi et soir !
et encore certain midi il n’y a même pas de buffet ! A 16h il y a un point crêpe , à 16h30 le plat où il y a le chocolat fondu est vide on me répond que c’est terminé je rêve , on paye quand même du ALL INCLUSIVE et je n’aime que le chocolat … donc je n’ai pas mangé de crêpe !
Il y a que le cadre qui est bien et la vue.
Les chambres sont vraiment limites !
Serviette décousue, frigo sale ,c’est très bruyant ! Tapis de bain pas changé, le balai n’est même pas passé tous les jours On entend toutes les portes voisines .
Les activités qu’ils proposent sont heure par heure et son pauvres ! C’est très limité , bref vraiment très déçue de cet hôtel pour le prix ça ne les vaut pas du tout .
Par contre Les animateurs et le personnel sont très sympathiques ,
Je mets par contre un 5 étoiles pour le club enfant qu’ils acceptent à partir de 3 mois ! Ça c’est super et le personnel du Kidz club est top ! A part ça je ne recommande pas du tout !
HERITAGE AWALI GOLF & SPA RESORT
Manager
11/10/2023 at 09:55
Cher Madame Verdu,
Merci d'avoir pris le temps de partager votre expérience suite à votre séjour au sein de notre établissement.
Nous apprécions vraiment tous les commentaires de nos clients car ils nous aident à améliorer continuellement nos services.
Cependant nous regrettons d'apprendre que votre expérience ne fût pas à la hauteur de vos attentes.
Pour commencer, nous sommes ravis de savoir que vous ayez trouvé notre cadre et notre vue agréables.
Vos éloges à l’égard de nos animateurs et des membres de notre équipe sont également très appréciées.
Nous sommes fiers de fournir un service amical et attentionné à nos clients.
Nous sommes sincèrement désolés de ne pas avoir répondu à vos attentes sur d'autres aspects de votre séjour.
Veuillez nous permettre de répondre à certaines des préoccupations que vous avez soulevées :
Nous sommes tristes de lire que vous avez trouvé notre buffet répétitif car nous révisons continuellement notre menu et nos propositions de restauration pour améliorer l'expérience de nos clients en offrant un buffet à thème chaque jour.
Nous regrettons d'apprendre les problèmes que vous ayez rencontrés dans votre chambre car nous encourageons toujours nos visiteurs à nous faire part de leurs préoccupations lorsqu'ils se trouvent dans nos locaux afin d’y remédier immediatement.
Car dans nos registres nous n’avons aucune mention de vos doléances car notre équipe dévouée est disponible pour rendre votre séjour aussi agréable que possible, et résoudre les problèmes en temps réel afin d'assurer votre satisfaction et votre confort.
Nous prenons à cœur vos commentaires sur nos activités et en informerons les membres de notre équipe afin de maintenir notre taux de satisfaction client qui est actuellement supérieur à 90%, et nous pensons sincèrement que vos retours contribueront à cet effort.
Nous espérons que vous envisagerez de nous donner une autre opportunité de vous offrir un séjour plus agréable à l'avenir.
Si vous choisissez de revenir, n'hésitez pas à nous contacter directement et nous ferons de notre mieux pour que votre prochaine visite réponde à vos attentes.
Encore une fois, merci d'avoir partagé vos réflexions avec nous et nous espérons avoir la possibilité de vous accueillir à nouveau pour une expérience améliorée.
Bien Cordialement,
Jérôme Carlier
Merci d'avoir pris le temps de partager votre expérience suite à votre séjour au sein de notre établissement.
Nous apprécions vraiment tous les commentaires de nos clients car ils nous aident à améliorer continuellement nos services.
Cependant nous regrettons d'apprendre que votre expérience ne fût pas à la hauteur de vos attentes.
Pour commencer, nous sommes ravis de savoir que vous ayez trouvé notre cadre et notre vue agréables.
Vos éloges à l’égard de nos animateurs et des membres de notre équipe sont également très appréciées.
Nous sommes fiers de fournir un service amical et attentionné à nos clients.
Nous sommes sincèrement désolés de ne pas avoir répondu à vos attentes sur d'autres aspects de votre séjour.
Veuillez nous permettre de répondre à certaines des préoccupations que vous avez soulevées :
Nous sommes tristes de lire que vous avez trouvé notre buffet répétitif car nous révisons continuellement notre menu et nos propositions de restauration pour améliorer l'expérience de nos clients en offrant un buffet à thème chaque jour.
Nous regrettons d'apprendre les problèmes que vous ayez rencontrés dans votre chambre car nous encourageons toujours nos visiteurs à nous faire part de leurs préoccupations lorsqu'ils se trouvent dans nos locaux afin d’y remédier immediatement.
Car dans nos registres nous n’avons aucune mention de vos doléances car notre équipe dévouée est disponible pour rendre votre séjour aussi agréable que possible, et résoudre les problèmes en temps réel afin d'assurer votre satisfaction et votre confort.
Nous prenons à cœur vos commentaires sur nos activités et en informerons les membres de notre équipe afin de maintenir notre taux de satisfaction client qui est actuellement supérieur à 90%, et nous pensons sincèrement que vos retours contribueront à cet effort.
Nous espérons que vous envisagerez de nous donner une autre opportunité de vous offrir un séjour plus agréable à l'avenir.
Si vous choisissez de revenir, n'hésitez pas à nous contacter directement et nous ferons de notre mieux pour que votre prochaine visite réponde à vos attentes.
Encore une fois, merci d'avoir partagé vos réflexions avec nous et nous espérons avoir la possibilité de vous accueillir à nouveau pour une expérience améliorée.
Bien Cordialement,
Jérôme Carlier
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Visited in november 2023
Complexe idéal pour séjour en famille
Visited in november 2023
Great Hotel...great location....but service not up to to the expected standard.
Visited in november 2023
Spent a day package at Heritage Awali. All i can say is it was a waste of money. Very Poor service.
1. Waited for 30 minutes to get a glass of coke.
2. There was very little variety of dishes for the buffet ouvert.
3. Got only 2 crepes for tea break.
4. The milkshake was awful. It was only blended milk and sugar.
Overall it was a very bad experience. Do not recommend.
1. Waited for 30 minutes to get a glass of coke.
2. There was very little variety of dishes for the buffet ouvert.
3. Got only 2 crepes for tea break.
4. The milkshake was awful. It was only blended milk and sugar.
Overall it was a very bad experience. Do not recommend.
HERITAGE AWALI GOLF & SPA RESORT
Manager
11/06/2023 at 12:18
Dear Prisha J,
We are sorry to hear about your disappointing experience during your day package at Heritage Awali.
This does not meet the service standards we aim to provide to our guests.
Your feedback is valuable, and we shall address these concerns with our team to improve the quality of service we offer.
Kindly contact us on the following email to better understand your experience:
[email protected].
We appreciate your input, and we hope you might consider giving us another chance to provide a better experience in the future.
Kind regards,
Jérôme Carlier
We are sorry to hear about your disappointing experience during your day package at Heritage Awali.
This does not meet the service standards we aim to provide to our guests.
Your feedback is valuable, and we shall address these concerns with our team to improve the quality of service we offer.
Kindly contact us on the following email to better understand your experience:
[email protected].
We appreciate your input, and we hope you might consider giving us another chance to provide a better experience in the future.
Kind regards,
Jérôme Carlier
See the translation
Visited in november 2023
I love this place.. huge calm .. caters for kids .. yummy food
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Visited in november 2023
Bel hôtel, mais service déplorable.
Buffet très limite, mais restaurant classique plutôt bon.
Golf très sympa, mais la aussi le service est vraiment décevant.
A éviter à mon sens
Buffet très limite, mais restaurant classique plutôt bon.
Golf très sympa, mais la aussi le service est vraiment décevant.
A éviter à mon sens
Visited in october 2023
We spent 7 nights here and would recommend. Staff are lovely, setting is great and the pools are amazing!
Visited in october 2023
Excellent food and service
Visited in october 2023
Waiters with white uniforms chews gum during service, overall , staffs seems tired, do they get enough rest or enough holidays , awesome surroundings gs,lovely set up, yummy foods,especially grilled which I liked , ????
Visited in october 2023
Fantastisk sted. Søde og hjælpsomme personer overalt. Lækker mad og drikke.
Dejligt med al den havsport der er tilrådighed: kajak, standup-paddel med mere
Dejligt med al den havsport der er tilrådighed: kajak, standup-paddel med mere
Visited in october 2023
Superbe lieu de repos et de loisirs, un personnel irréprochable, aux petits soins pour les clients. Parcours de golf avec navette et stockage du matériel pendant le séjour. Superbe semaine
Visited in october 2023
Kids club is absolutely a highlight of this hotel. As a parent, you will certainly be greatful for the amazing work that all the ladies do to let you get some rest and enjoy vacation without your child.
The hotel lobby and restaurants are wonderful.
Not the entire hotel staff speak English well, some front desk receptionists struggle with basic communication!
In our case, there was often miscommunication about different things, e.g. we booked an excursion at the reception but nobody told us that they wouldn't charge the costs to our room but we need to pay the driver in cash.. While checking out, we got a bill for things that we were supposed to pay extra and this was ok but they automatically added an equivalent of about EUR 35 for some sustainability fund. The receptionist then said she could remove it or amend but should't they ask first if we want to contribute at all?
They offer different activities. Zumba class was great!
Aqua aerobic is offered every day, but one day nobody came.. We were waiting in the pool. When I asked later on what happened, the receptionist told me that the instructor got stuck in the traffic jam and came 30 minutes late.. I cannot understand nobody came to us to inform that the class would be delayed or cancelled.
All in all, based on my experience from other 5 star hotels in the entire world, this one is certainly not a 5 star place. Somewhere between 4 and 4.5.
The hotel lobby and restaurants are wonderful.
Not the entire hotel staff speak English well, some front desk receptionists struggle with basic communication!
In our case, there was often miscommunication about different things, e.g. we booked an excursion at the reception but nobody told us that they wouldn't charge the costs to our room but we need to pay the driver in cash.. While checking out, we got a bill for things that we were supposed to pay extra and this was ok but they automatically added an equivalent of about EUR 35 for some sustainability fund. The receptionist then said she could remove it or amend but should't they ask first if we want to contribute at all?
They offer different activities. Zumba class was great!
Aqua aerobic is offered every day, but one day nobody came.. We were waiting in the pool. When I asked later on what happened, the receptionist told me that the instructor got stuck in the traffic jam and came 30 minutes late.. I cannot understand nobody came to us to inform that the class would be delayed or cancelled.
All in all, based on my experience from other 5 star hotels in the entire world, this one is certainly not a 5 star place. Somewhere between 4 and 4.5.
Visited in october 2023
Un accueil chaleureux et un professionnalisme du directeur et de son staff qui nous a permis de passer un séjour inoubliable
Un hôtel à recommander et à refaire bien volontiers
Un hôtel à recommander et à refaire bien volontiers
HERITAGE AWALI GOLF & SPA RESORT
Manager
10/25/2023 at 10:07
Dear Mr. Guenzi,
Thank you for your kind words. We are delighted to hear about the warm welcome and professionalism you experienced from our director and staff, making your stay unforgettable.
It is wonderful to know that you would recommend our hotel and happily return.
We look forward to welcoming you back for more memorable experiences.
Best regards,
Jérôme Carlier
Thank you for your kind words. We are delighted to hear about the warm welcome and professionalism you experienced from our director and staff, making your stay unforgettable.
It is wonderful to know that you would recommend our hotel and happily return.
We look forward to welcoming you back for more memorable experiences.
Best regards,
Jérôme Carlier
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Visited in october 2023
Hotel propre et spacieux avec accès à l'autre Hotel du groupe Heritage.
Dommage que certains menbre du personnel ont perdu leur bonjour et sourire (sauf hall d'entrée et le point d accueil toujours souriant)
Dommage que certains menbre du personnel ont perdu leur bonjour et sourire (sauf hall d'entrée et le point d accueil toujours souriant)
HERITAGE AWALI GOLF & SPA RESORT
Manager
10/25/2023 at 10:09
Dear Mr. Lauret,
Thank you for your kind words. We are thrilled to hear that you found our hotel beautiful and had a fabulous holiday.
Your satisfaction is our greatest reward and we look forward to welcoming you back for more wonderful experiences.
Best regards,
Jérôme Carlier
Thank you for your kind words. We are thrilled to hear that you found our hotel beautiful and had a fabulous holiday.
Your satisfaction is our greatest reward and we look forward to welcoming you back for more wonderful experiences.
Best regards,
Jérôme Carlier
See the translation
HERITAGE AWALI GOLF & SPA RESORT
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Beautiful location right on the beach and we couldn’t fault anything.
Staff were very helpful and we all enjoyed our time staying here.
Highly recommended!