Opinions NEW YORK MARRIOTT DOWNTOWN New York (Manhattan)

Comfortable stay , clean rooms and good service!

Got different treatment over different stay.

One time, the front desk was super hostile.

The rooms are New York Size as suspected.

Near world trade. It was ok. I would stay again.

No hot water in the shower during the most common shower times. Called reception and was told this is expected.

Love the room, thanks to Ms. Cheryl and Ms. Shelanda (apologies if I misspelled name) for hosting me and my family. Convenient location to The Battery and restaurant on site.

Me and my family came here for 5 nights, we arrived here in the morning at around 9am and the lady at the front counter was already giving me problems. My aunt usually signs us up for all the Marriot Hotels we stay at because she works for them, and everytime I give every Marriot the same paper, which has my aunt as the person who payed and me and me and my family staying. The lady said she cant allow me to check in because my name isnt on the name who payed and the person who payed has to be here. I just recently came back from Canada and i stayed at 3 different Marriots in different parts of Canada. NOT ONE OF THEM declined me. But the lady here did. I had to then wake up my aunt because shes on the other side of the country and she had to call and change everything up. When i got to my hotel after walking for the day, the hotel didnt have any wipes for my face, lotion, or those basic things that a hotel gives. The paint in my bathroom started to peel off, there were no robes or sandals to wear. When i called for someone to check it up. They didnt only take their sweet time coming to me. He wanted to just cut out the part to where there is going to be nothing. I went down to ask to get moved, i also found out as a Marriot Bonvoy member i have an upgrade on my room. They said they had no upgrades and couldnt move me into a room that i needed to. I needed a room with 2 queen beds. They said they were fully booked and cant do anything till the next morning. When I came back turns out unless youre a Bonvoy member then the internet you have to pay for it. Either 14.95, or 19.95. They said as a bonvoy member to select the 14.95 one and they will take it off my card, but they never did. They gave me a $25 voucher for some snacks and also said they will take it off the card. They also never did. I had to then talk for hours with my bank to get it figured out. I do not reccomend staying at this hotel, not only is it expensive its probably one of the worst Marriots ever

Excellent

Hello New York Marriott Downtown,
Terrible experience at your property.
I had made a reservation through united vacations package to confirm the reservation,I had call the hotel reservation departments it took me 5 minute by pressing various number to reach a lady over the phone who mentions that she is not able to find my reservation. She than advice me to contact hotel front desk and hung up. Can’t she transfer me to a hotel directly ?
Again after listening to various automated message I was connected to Guest Service representatives at the hotel the agent mention that he also cannot find my reservation either by entering the name or confirmation number by within 2 min the agent was very rude and mentions to me that “ listen to me sir , I have book through a third party and I need to contact them and he cannot help at all to confirm the reservation”.
I also requested if I can talk to a supervisor or manager on duty who can assist me in confirming the reservation but the agent insist that none of the manager , supervisor or senior are available to connect and refuse to mention his name over the phone and hung up.
I understand for privacy reason they cannot mention his name but atleast I should be knowing to whom am I talking to over the phone?
I have a question even though I book through third party website but I am still paying to them and I am sure the third party are paying to your hotel as well.
I then finally decided to speak to someone at the hotel and she was from accounting team, she was really helpful in confirming my reservation and help me connect to manager on duty at front desk.
Duty manager Melvin was very nice to listen to my concern by showing empathy over the phone and assure that I will be taken care. He also mentioned that he will upgrade my room to a higher floor , nice view and large room and ask the team to look into it upon arrival as he is not working on the day of my arrival.
It took 35 minute to resolve a simple concern over the phone and I had call internationally.
When I have check in nothing was mentioned that my room was upgrade , I guess the request which the manager put in was not honoured and also I found hair in washroom.
In google search engine, it’s mentioned that it’s a luxury property but trust me it’s worse than a 2 star motel on a highway.

Nice hotel right in the center of times square

Muy confiable

I was told some stories about this hotel that made me feel very unconfortable and sound very suspicious. I do not recomend this hotel and I will never stay there anymore.

I really enjoyed our one night stay in this hotel. Customer service was great from start to finish. The room was a decent size for NY. Although I must admit the beds are a little bit small for two adults to share. We all enjoyed the Hudson River view. There is a destination fee of $25 but they do give you a good/drink allowance for the restaurant downstairs, bike rental and a bus tour if you want to take advantage of that. There is a $65 valet parking fee but if you stay on a Saturday night all parking on the street is free but you have to walk a little.

Did a 2 day focus group here, the staff was very attentive and professional. The meeting rooms were outdated and dingy for being in that area.

Booked my reservation through my employers online booking agency. There was no reference to the bogus “destination charge” while booking. Checked-in and was told about the $75 fee for the first time. I kindly explained that I will not be using any of the services like the bike they provide for use in downtown Manhattan. Instead of accommodating me, the front desk was extremely rude and essentially told me I was dumb. I have status with Marriott and frequently pay the destination fee, especially when I’m traveling for personal reasons and when I know in advance there is a fee associated with the stay. This place really rubbed me the wrong way. Awful staff.

Espectacular.

Bell staff and front desk delivered a World Class Customer experience. Had a great weekend experiencing the in house restaurants. Clean and quiet rooms .

Relatively good but pricy

Rude people and I had items stolen while at the hotel. Just literal shrugs from workers and literally hanging up on me when I call

Great hotel

Is this hotel the replacement for 3 WTC?

There was a 22 story Marriott hotel sitting between the north and south towers on the original complex

Had a quick business trip to NYC over the weekend and stayed at this hotel. The staff is very nice and friendly, except for one staff member at the bell desk whom I felt uncomfortable with. The room is clean and spacious, and the location is convenient. I would stay at this hotel again if I go back to NYC.

We had a wonderful stay in this hotel.
Everything was perfect, front desk, room, restaurant... We've really enjoyed it !
Thanks