Opinions CITIZEN M New York (Manhattan)

Second time staying here and I’ll certainly be back. Super kind and accommodating staff. Clean rooms and comfortable beds. The breakfast buffet is superb and I love hanging out in the living room and roof top bar. If I had a critique it would be that the elevators are a bit wonky…slow, and more than one time I pushed 15 then floor 13/18/etc would illuminate and take me to that floor instead ???? not enough of an issue to deter me from staying again but I’ve seen staff be annoyed by the elevators too so I think it’s a known issue I’m sure they will resolve ❤️ will include a photo of the view from my room ????

Very clean rooms

We did not stay here, just went to the rooftop bar.

I been to several CitizenM hotels, and this must be one of the best. Location is good, close to Soho, chinatown... and well connected with subway. Rooms are standard CitizenM so either you like them or hate them. We had a room with a view, which was great - loved the view over lower Manhattan towards downtown. Breakfast was good, quality and good selection. Lobby where breakfast is is one the best of all CitizenM hotels. Did I mention the rooftop bar? Great views!

Highly recommend this hotel. Prices were reasonable, however on booking it was eventually cheaper than on the official website. The room was just perfect for one person - if you are 2 it might be a bit tricky.
I highly recommend to ask for the room 1012 , I think the view there is amazing (for a room which is not that high). Beat in mind that sometimes it takes a lot of time to wait for an elevator…

Amazing location and awesome staff! Rooms were everything you need for a quick NYC trip. Every inch of the room felt thoughtfully designed and the amenities (rainfall shower, mirror lighting, temp control, light control, streaming and airplay options) absolutely lived up to expectations. It’s easy to get uptown but is a relatively quiet area for Manhattan.

Great location. Small and simple rooms. Very clean. Comfy mattresses. Good showers. Great co-working space. Decent breakfast. Incredible views from rooftop bar.

Only things to improve are the frequent technical issues with check-in and the in-room controls. Everything seems to work between 60-70% of the time, but this seems to be a common theme with most CitizenM hotels.

Oh, and the comically thick pillows, designed to prop necks at a 45 degree angle from the human spine.

But when they’ve sorted those things out, it’ll be perfect!

I had an exceptional stay at this hotel, thanks to its fantastic location and the delightful staff. Traveling alone as a woman, I felt completely safe throughout my visit. The room's amenities were advanced and enjoyable, enhancing the overall experience. The view was simply breathtaking, and the value for the price paid was excellent. I had so much fun that I even forgot to visit the rooftop bar! I wholeheartedly recommend this place. It's perfect for solo travelers; couples might find it a bit snug, but it's still a wonderful choice.

Le point fort : la vue exceptionnelle depuis le bar du 20e étage (indoor et outdoor), ou depuis votre chambre si vous êtes bien placés. Le bar offre un panorama quasi à 360degrés qui est meilleur que bien des rooftop de NYC

Emplacement. Il y a aussi Soho à 2 pas. Aussi Chinatown et Little Italy (déjà moins romantique). Bon dans la station de métro de Bowery, 3 junkies nous ont accueillis… c’est pas la faute du Citizen M !
L’espace petit dej et réfectoire est aussi de très bonne facture, avec ce mini amphithéâtre!

Surprise la cage d’escalier est remplie de graffitis artistiques du 20e étage au rdc !

Le reste, ben c’est un Citizen M : la chambre est sans surprise … moi j’adore le concept !!

It's was a great experience to stay here. Very nit and clean. Good food... Over all experience was good...

fantastic experience!! Highly recommend everyone to check out

Update 03/03: Reverting back to my old rating because Room 823 (the room I was moved to) didn’t have hot water. So I had to take a cold shower this morning. And housekeeping put the same shower gel in the AM & PM bottles. They both smelled rancid. And the 20% discount the hotel manager promised me for my troubles did not appear on my invoice when I checked out. Mind you, I didn’t even ask for a discount, I just wanted my room and toiletries to meet the hotel’s standards.

Update 03/02: I spoke to a manager in-person this morning and was moved to a different room. All is well now. Increasing my rating from 1 to 3 stars. Still minus 2 stars just for the hassle.

Original Review 03/01: I really hate to leave this review because I’m a loyal citizen of CitizenM hotels, I have a membership and I book direct, not through third party sites. Also, this isn’t my first stay at this property but my experience hasn’t been favorable either time. I likely won’t be returning. I’ll stay at the Time Square location instead. I stayed at CitizenM Bowery in January 2024 (2 months ago) and they were performing an IT system upgrade so my tv and tablet weren’t working properly and my room key didn’t work so I had to go back to the front desk and have someone come up and help. I was given two additional drink vouchers for the troubles, which was nice, but honestly I don’t care about freebies, I prefer if things just work the way that they’re intended to the first time. My current stay Feb 29 - March 3, 2024 I’m in Room 1109 and the hand soap and AM shower gel both smell rancid while the PM shower gel and lotion smell fine. I don’t understand the inconsistency. Also, my room wasn’t cleaned properly upon check-in. There was black kinky/tightly coiled hair in my bed. My hair is long, brown, and has loose waves. I’ll add a photo here of the hair in the bed and a photo of myself for reference. Yesterday, (my second day here) my room wasn’t cleaned either, and the front desk told me it’s because I didn’t request it in the app and blamed it on the pandemic. I’ve stayed at multiple CitizenM hotels around the world in the last 5 months (post-pandemic) and I’ve never had to request my room be cleaned. It was always cleaned by default unless I had my Do Not Disturb sign on the exterior doorknob. This morning the handheld shower head fell apart in my hand and water came out forcefully like a fire truck water-hose. Almost took my eye out.

When I called downstairs to complain and asked to be moved to another room. I was told since it’s the weekend they can’t guarantee another room, but they offered me free breakfast and a complimentary late check-out. My flight leaves tomorrow at 7am so a late check-out won’t do anything for me and I don’t each breakfast. I eat one meal a day, either lunch or dinner. A manager is supposed to be contacting me. Again, I just want things to work as intended and to get what I pay for. Nothing more or less. If they can’t clean the rooms and maintain the shower and can’t move me to a suitable room, then just transfer me to the other CitizenM in town. Simple.

My first experience at a CitizenM was in Chicago and I loved it, mainly because of the warm and welcoming environment made the ambassadors. CitizenM in Bowery was the complete opposite. The first ambassador I encountered seemed judgmental towards my partner and I who look young and are of color. She was not very welcoming. I also noticed she quickly asked a man of color who walked in and was headed to the canteen if he was a guest, to which he replied yes. My partner and I were constantly asked if we were guests in the reception, the canteen and the bar, which was annoying. If you look young you will be asked for ID in the rooftop bar as soon as you enter. Also you can't bring any beverages from outside there. All in all, the hospitality of the ambassadors can definitely be improved.

Great hotel

My room was super clean, and I love how easy/intuitive the iPad is to control the lights/TV. It was surprisingly quiet. The rooftop bar is a must-see! Delicious drinks and an incredible view of the city.

We loved our 5 nights stay at Citizen M Bowery. Check-in was great despite the app not working properly. The front desk made sure we got a great room and it didn’t disappoint! As far as we know, all rooms are the same across all their hotels and focus on quality rather than size (great bed, great pillow, great showers). We stayed in many of their hotels before and the quality remains consistent. The stay would have been 5 stars but we were unlucky and had a couple issues with the rooms (the door lock broke and we ended up being locked up but more importantly the heating / airco wasn’t working properly and the room was cold for the last 3 days of our stay ). We were offered drink vouchers for the inconvenience. Overall we still recommend this location and would consider it again for a next visit to NYC.

Great.

Love CitizenM, this is my second time in one, and now may plan destination based on where they have hotels.

Can't access the rooftop bar without showing an id to the barman.
No respect for the liberty of the guests.

Edit after receiving the response:
Thank you for the quick response, however I disagree on two points:
1) the following 2 days I was no longer instantly kicked out from the floor, but the barman gave me 5 minutes and the condition of not sitting down. That is a workable arrangement. The barman on day 1 didn't have to be holier and the Pope laughed at me that I refused to show my ID.
2) your argument that it's all just because of a silly law is invalid, because it was the hotel's choice to use the rooftop for selling addictive harmful substances to the guests. The law is in effect at the rooftop because of the hotel's choice, and the law represents the real degree those substances are harmful.

Great location with easy access to all the best neighborhoods in lower Manhattan. Room was extremely clean. A tiny bit small but all you really need. The staff were exceptional, professional, and extremely helpful. Awesome rooftop bar. Excellent breakfast buffet. And for smokers, they have a little smoking area on ground floor.