Opinions Voco The Franklin New York New York (Manhattan)

Members' reviews on Voco The Franklin New York

4.4/5

8 reviews

Value for money

Location

Cleanliness

Setting / ambience

Service

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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

Robin M.

Visited in april 2024

I love this hotel. Stayed Thursday, April 4, 2023. The room was small but updated and nicely decorated. I was an international flight attendant for 23 years and have stayed in hotels hundreds of times all around the world. This hotel has the best vibe and nicest employees I have ever met. My first night there but I will be back. My daughter lives around the corner and I will stay here exclusively from this day forward.

Evelyn U.

Visited in march 2024

Such a quaint, clean, and perfectly located hotel in the UES. Jasmine at the front desk was so helpful and kind!

Julie H.

Visited in december 2023

I have stayed in hotels all over New York City, and the Voco on 164 East 87th was by far the best. It is a hidden gem with excellent rooms and beautiful decor. The rooms are quaint with beautiful floors and ceilings, light fixtures, and lovely chairs. The beds are so comfortable as well.
I was really taken aback by how quiet the area was. No loud bars or clubs, just a quiet street on the Upper East Side. It was delightful!
The best part of my 7 day stay was the excellent customer service by every staff member. Housekeeping came every day and was fantastic. Glenn and Jeremy were the perfect hosts; so kind and friendly, always there to help or say something nice. The young ladies were also friendly and helpful. That kind of customer attention just doesn’t happen in most NYC hotels. Everyone was kind and didn’t have their hand out for a tip; just good ole customer service there.
I highly recommend the Voco, and hope I get to stay there again very soon.

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Chris H.

Visited in december 2023

Cosy quaint hotel

Josué P.

Visited in december 2023

Es un muy bien hotel en Manhattan, a muy buen precio. Me agradó mucho, si quieres algo mejor debes tener más dinero. Altamente recomendable si visitas NYC.

Greg N.

Visited in december 2023

Love the Franklin! Rooms are tight but clean and nice, the location is terrific, and the staff we interact with (Jasmine and Xioshara(sp)), are absolutely fabulous!

Hashem A.

Visited in december 2023

Cancelled after the first night and booked at a better hotel. Would rather not visit NYC at all than stay here again. Bathroom was so small it hurt my back- and I'm an athlete. One of the worst hotels I've ever stayed in. Staff was nice. That's the only positive thing I have to say.

Elizabeth G.

Visited in november 2023

This was our first stay on the Upper East Side, and it could not have been better. My husband and I stayed in a double room with our 8 year old son, and the room was quiet, clean, and comfortably sized for the city. Staff was incredibly friendly and helpful, and the on-site coffee bar was a nice convenience. It was a short cab ride from LGA and convenient walking distance to The Met and Central Park. Would definitely stay here again!