RESIDENCE INN BY MARRIOTT * * *
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Rooms overlooking the Empire State Building in a Marriott Hotel near Times Square and Bryant Park subway stations.
A centrally located hotel. Not far from Times Square and all its subways, but not in the heart of it to avoid the constant hubbub. Its proximity to beautiful Bryant Park is also a plus. Like all Marriotts, the decor is fairly plain but not in bad taste. Don't forget to ask to be accommodated on the highest floors for a sumptuous view of the Empire State Building. The only drawback is the lack of elevators for the hundreds of rooms... At peak times, it's not impossible to wait several minutes!
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Members' reviews on RESIDENCE INN BY MARRIOTT
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
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Biggest complaints - the floors are so small as to make it so that most rooms are relatively close to the elevators. This was pretty disappointing as someone who prefers not to be next to those. Also, my shower head had a pretty significant leak from the shower head threads. I shouldn't have to be the one to tell maintenance to fix that - housekeeping should report things like that so that customers never notice it. Lastly, the phone system has apparently recently been reprogrammed, so using it as the instructions indicate mean that it appears as though the entire staff is ignoring calls, when in fact, they're just not getting them at all.
Located centrally and near everything we needed.
Room HORRIBLE bugs all over the counters!!!
Was told they would spray and we came back 8hrs later and the bugs were everywhere on the counters my daughters were upset!
Went back down they said I could move rooms which we did. However we had no help moving rooms and moving 3 people after unpacking was a pain. I was told management would reach out and offer my points or something for the inconvenience. Sadly no one responded back and that was unfortunate. I always stay with Marriott and am a gold level member. I was also not thanked for being a gold member which is custom for Marriott’s.
Lastly this hotel definitely needs an UPGRADE it’s extremely dated and wore out.
The bar area was soooo dirty glasses everywhere!