LAKE VICTORIA SERENA RESORT
Hotel
•
€€€
Go there and contact
Book on 
I am the owner
•
Click here
2024
Recommended
•
2024
Situated on the shores of Lake Victoria, 10 km south of Kampala's bustling city centre, this resort offers rooms with at least a balcony, a desk, air conditioning, flat-screen TV, safe, minibar and other amenities. Just over 200 metres from the main building, the 18-hole golf club house is licked by the waters of the small marina. Swimming pool, sauna and tennis courts.
Did you know? This review was written by our professional authors.
Advertising
Advertising
Organize your trip with our partners Kampala
Transportation
Book your plane tickets
Car Rental
Accommodation & stays
Find a hotel
Holiday rental
Find your campsite
Tailor-made trip
Eco-responsible holidays
Services / On site
Activities & visits
Book your parking lot
Activate your VPN
Request your visa
Travel insurance
Compare and book your accommodation LAKE VICTORIA SERENA RESORT
Members' reviews on LAKE VICTORIA SERENA RESORT
4.5/5
51 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in october 2023
It's good place to be
LAKE VICTORIA SERENA RESORT
Manager
10/02/2023 at 16:56
Thank you Ramsey for sharing your wonderful experience regarding your recent visit at the resort.
See the translation
Visited in september 2023
BEWARE OF EXTRA CHARGES! I booked a couples massage at the Spa online and paid through their online service. Upon arrival, the manager demanded that I paid for the service again in person. I am now left with two charges for the same massage package. They haven’t contacted me back for my dispute and I can’t believe a reputable hotel would steal from their customers.
LAKE VICTORIA SERENA RESORT
Manager
10/03/2023 at 09:02
Thank you Fena Tandriarto for sharing your unpleasant experience regarding our services with us. Your feedback will help us improve to the level of our guests' satisfaction.
It is indeed regrettable you were charged twice for the same massage an issue that is being followed up by management. The online payment did not reflected on our side at the time of your departure thus had to be charged again. We sincerely apologize for any inconvenience caused and tasked our staff to be more careful before charging guests that have already presented proof of payment so as to avoid double charging. We would like to assure you that the issue was escalated to online payment services for a refund and feedback will be shared by Maisha Manager on when the amount will be credited to your account. Incase of further information, please do not hesitate to reach Deogratius Birahwa the Maisha Manager on +256 751 705 584.
We hope that you will give us another chance to serve you better.
Regards
It is indeed regrettable you were charged twice for the same massage an issue that is being followed up by management. The online payment did not reflected on our side at the time of your departure thus had to be charged again. We sincerely apologize for any inconvenience caused and tasked our staff to be more careful before charging guests that have already presented proof of payment so as to avoid double charging. We would like to assure you that the issue was escalated to online payment services for a refund and feedback will be shared by Maisha Manager on when the amount will be credited to your account. Incase of further information, please do not hesitate to reach Deogratius Birahwa the Maisha Manager on +256 751 705 584.
We hope that you will give us another chance to serve you better.
Regards
See the translation
Visited in september 2023
One of the very fancy hotels in Uganda. Has even a golf ⛳ course. So the golfers your .... ????
LAKE VICTORIA SERENA RESORT
Manager
03/28/2023 at 21:00
Thank you Farooq for sharing this wonderful feedback on this platform.Looking forward to hosting you again in the near future.
See the translation
Visited in september 2023
Excellent ambience with kids play area with warm smiles from staff.
LAKE VICTORIA SERENA RESORT
Manager
10/02/2023 at 16:58
Thank you Johnson for sharing your wonderful experience regarding our resort and staff on this platform. Looking forward to welcoming you in the near future.
See the translation
Find a nearby hotel
Find unique Stay Offers with our Partners
Advertising
Advertising
The services the environment everything was decorated well and upto standard
Thank you Serena kigo for hosting us on our day