Opinions FAIRWAY HÔTEL Kampala : Find out what other web users have to say about this place

Rianne H.

Visited in november 2023

Yesterday I arrived at Fairway Hotel nice early because I had a lot to do on my laptop. Like every week, I wanted to sit in the Professor where it is usually nice and quiet and dark. I need that peace and quiet so I can continue working on my laptop with concentration. I ordered a cappucino with a couple of croissants with cheese. But then it took so incredibly long before they finally served my order (30 or 40 minutes). All that time I was waiting in the Professor's opening. Then suddenly, the woman sitting next to the reception desk at a little desk of her own approached along with a man. The woman told me that the man wanted to sit in the Professor with a whole group. I then thought "Oh no, I just wanted to go there and work on my laptop in peace and quiet". The man also suddenly started commanding me around. He said to me "YOU OPEN THE DOOR!". I opened the door and tried to explain to him that I also wanted to sit in the Professor and that I liked the space because it is always so quiet.I asked the woman who always sits next to reception for the manager because she was not managing the situation.At this, she started laughing at me humiliatingly.I stood for some more time waiting for my order and for a manager but there was nothing for me but to leave the Professor.I sat somewhere else for some time until I was no longer comfortable there either.Then I tried to explain this situation to a manager (not an Indian) but I did not feel heard by him.He didn't seem to do anything with the information and kept starting phone calls. And he even told me that the man who wanted to be in the Professor had told lies about me. He said I blocked the opening while I was waiting there for a long time because it took so long for them to serve my order. And he said I said the Professor is my place. These are lies. This was really a terrible experience at Fairway Hotel!!!

FAIRWAY HÔTEL Manager

11/20/2023 at 16:57

Dear Rianne Hendriks,

Greetings from Fairway Boutique Hotel.

Thank you for taking the time to share your feedback regarding your recent visit at our hotel. We genuinely appreciate your insights and apologize for any shortcomings you experienced during your visit.

We take all guest feedback seriously and your comments will be thoroughly reviewed to address the issues aired.

However, it should be noted that the Professor Bar like every other common space in the hotel is a public space and is open for each and every guest that would love to use it.

Also the woman that sits next to the reception was approached by the guests that also needed to use the space and came to request you to allow them to enter as well, but you didn't allow them to enter. This can be confirmed by the camera footage.

We sincerely apologies for the guests response however non of the people standing in front of you yelled at you in anyway.

It should also be noted that at Fairway, we value value the security of our clients and their property unlike your comment about, "your laptop being stolen". The guests who intended to use the space are highly respected clients who wouldn't partake in such activities.

We also would like to apologies for the delay in your order. However, it should be noted that the reason for the delay was that on every visit you make to the hotel, you prefer to be served by the male service team and unfortunately that morning, we had the female team working the breakfast shift.

Please feel free to reach out to us for any inquiries or further communication on [email protected].

Warm Regards,
Communications Expert,
Fairway Boutique Hotel.

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George G.

Visited in november 2023

I would do recommend to friends, great atmosphere and staff.

FAIRWAY HÔTEL Manager

11/10/2023 at 14:38

Hello George Gagishvili,

Greetings from Fairway Boutique Hotel.

Thank you for visiting and taking the time to share feedback from your experience with us.

We really are delighted that you enjoyed your stay and had a comfortable and memorable experience!

We have given your feedback to our team who are an integral part of the hotel experience.

We look forward to welcoming you back to Fairway Boutique Hotel soon.

Please feel free to reach out to us for any inquiries or further communication on [email protected].

Warm Regards,
Communications Expert,
Shivan Kyakuhaire,
Fairway Boutique Hotel.

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Percy J.

Visited in november 2023

Hi your restaurants food is excellent.

However you need to improve service like keeping towels when rooms are cleaned and have better TV channels.

FAIRWAY HÔTEL Manager

11/10/2023 at 14:44

Dear Percy Jijina,

Warm greetings from Fairway Boutique Hotel.

Thank you for visiting and taking the time to share feedback from your experience with us.

We really are delighted that you enjoyed the meals you had during your stay.

We have also already started to work on the highlighted issues and will have sorted them by your next visit.

We have given your feedback to our team who are an integral part of the hotel experience.

We look forward to welcoming you back to Fairway Boutique Hotel soon.

Please feel free to reach out to us for any inquiries or further communication on [email protected].

Warm Regards,
Communications Expert,
Shivan Kyakuhaire,
Fairway Boutique Hotel.

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Sijmen d.

Visited in november 2023

Very nice and green , good size pool and garden. Asian fusion kitchen is very good. Great staff.

FAIRWAY HÔTEL Manager

11/06/2023 at 10:02

Dear Sijmen De Hoogh,

Greetings from Fairway Boutique Hotel.

Thank you for visiting and taking the time to share feedback from your experience with us.

We really are delighted that you enjoyed your stay and had a comfortable and memorable experience!

We have given your feedback to our team who are an integral part of the hotel experience.

We look forward to welcoming you back to Fairway Boutique Hotel soon.

Please feel free to reach out to us for any inquiries or further communication on [email protected].

Warm Regards,
Communications Expert,
Shivan Kyakuhaire,
Fairway Boutique Hotel.

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Tumwebaze C.

Visited in november 2023

The lunch buffet was great.

FAIRWAY HÔTEL Manager

11/06/2023 at 10:07

Dear Tumwebaze Conrad,

Greetings from Fairway Boutique Hotel.

Thank you for visiting and taking the time to share feedback from your experience with us.

We really are delighted that you enjoyed your stay and had a comfortable and memorable experience!

We have given your feedback to our team who are an integral part of the hotel experience.

We look forward to welcoming you back to Fairway Boutique Hotel soon.

Please feel free to reach out to us for any inquiries or further communication on [email protected].

Warm Regards,
Communications Expert,
Shivan Kyakuhaire,
Fairway Boutique Hotel.

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Eliezer B.

Visited in november 2023

Great room and service with presidential quality

FAIRWAY HÔTEL Manager

10/30/2023 at 09:51

Dear Eliezer Brown Mwakalapa,

Greetings from Fairway Boutique Hotel.

Thank you for visiting and taking the time to share feedback from your experience with us.

We really are delighted that you enjoyed your stay and had a comfortable and memorable experience!

We have given your feedback to our team who are an integral part of the hotel experience.

We look forward to welcoming you back to Fairway Boutique Hotel soon.

Please feel free to reach out to us for any inquiries or further communication on [email protected].

Warm Regards,
Communications Expert,
Shivan Kyakuhaire,

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SSOZI A.

Visited in november 2023

I enjoyed it very much food and environment

FAIRWAY HÔTEL Manager

11/06/2023 at 10:11

Hello Ssozi Andrew,

Greetings from Fairway Boutique Hotel.

Thank you for visiting and taking the time to share feedback from your experience with us.

We really are delighted that you enjoyed your stay and had a comfortable and memorable experience!

Kindly let us know how to improve so that we can give you a five star experience next time.

We have given your feedback to our team who are an integral part of the hotel experience.

We look forward to welcoming you back to Fairway Boutique Hotel soon.

Please feel free to reach out to us for any inquiries or further communication on [email protected].

Warm Regards,
Communications Expert,
Shivan Kyakuhaire,
Fairway Boutique Hotel.

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Short L.

Visited in november 2023

An amazing place to be

FAIRWAY HÔTEL Manager

11/02/2023 at 11:37

Hello Short Legend Ug,

Greetings from Fairway Boutique Hotel.

Thank you for visiting and taking the time to share feedback from your experience with us.

We really are delighted that you enjoyed your stay and had a comfortable and memorable experience!

We have given your feedback to our team who are an integral part of the hotel experience.

We look forward to welcoming you back to Fairway Boutique Hotel soon.

Please feel free to reach out to us for any inquiries or further communication on [email protected].

Warm Regards,
Communications Expert,
Shivan Kyakuhaire,
Fairway Boutique Hotel.

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T. G.

Visited in october 2023

Not a new hotel, but a historic legend.
The kitchen staff showed individuality, when we saw the art of watermelon. It's a nice way to contain the defeat of age at bay.
The location is really nice for the business area.

FAIRWAY HÔTEL Manager

11/01/2023 at 08:32

Dear T. GeBrim,

Greetings from Fairway Boutique Hotel.

Thank you for visiting and taking the time to share feedback from your experience with us.

We really are delighted that you enjoyed your stay and had a comfortable experience!

We have given your feedback to our team who are an integral part of the hotel experience.

We look forward to welcoming you back to Fairway Boutique Hotel soon.

Please feel free to reach out to us for any inquiries or further communication on [email protected].

Warm Regards,
Communications Expert,
Shivan Kyakuhaire,
Fairway Boutique Hotel.

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nsereko e.

Visited in october 2023

Good environment

FAIRWAY HÔTEL Manager

10/30/2023 at 09:56

Dear Nsereko Enoch,

Greetings from Fairway Boutique Hotel.

Thank you for visiting and taking the time to share feedback from your experience with us.

We really are delighted that you enjoyed your stay and had a comfortable and memorable experience!

We have given your feedback to our team who are an integral part of the hotel experience.

We look forward to welcoming you back to Fairway Boutique Hotel soon.

Please feel free to reach out to us for any inquiries or further communication on [email protected].

Warm Regards,
Communications Expert,
Shivan Kyakuhaire,

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caleb n.

Visited in october 2023

The place is very excellent with nice rooms apart from service team which constraints to visitors with vehicles only
The rest you find yourself lost.

FAIRWAY HÔTEL Manager

10/30/2023 at 09:55

Hello Caleb Ngolobe,

Greetings from Fairway Boutique Hotel.

Thank you for visiting and taking the time to share feedback from your experience with us.

We really are delighted that you enjoyed your stay and had a comfortable experience!

We are already working on having signages around the property to better guide our dear guests.

We have given your feedback to our team who are an integral part of the hotel experience and they look forward to better assisting you next time.

We look forward to welcoming you back to Fairway Boutique Hotel soon.

Please feel free to reach out to us for any inquiries or further communication on [email protected].

Warm Regards,
Communications Expert,
Shivan Kyakuhaire,

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Joel M.

Visited in october 2023

Excellent

FAIRWAY HÔTEL Manager

10/30/2023 at 09:56

Dear Joel Mwando,

Greetings from Fairway Boutique Hotel.

Thank you for visiting and taking the time to share feedback from your experience with us.

We really are delighted that you enjoyed your stay and had a comfortable and memorable experience!

We have given your feedback to our team who are an integral part of the hotel experience.

We look forward to welcoming you back to Fairway Boutique Hotel soon.

Please feel free to reach out to us for any inquiries or further communication on [email protected].

Warm Regards,
Communications Expert,
Shivan Kyakuhaire,

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Asasira A.

Visited in october 2023

Clean environment and friendly staffs

Geoffrey K.

Visited in october 2023

One of the best hotels in Kampala, right in the middle of the city. Great food!

Daisy B.

Visited in october 2023

Breakfast is the best compared to some hotels around . Restaurant splits the meals at dinner, you can be tempted to go for only the protein.

Demian U.

Visited in october 2023

Easy to access and it has a decent view

Bumba M.

Visited in october 2023

Great for family and work

Benson M.

Visited in october 2023

Loved my stay here. The executive rooms were spacious and comfortable. It was also quiet apart from the birds in that side of the hotel. They have two great restaurants and the food is decent. They have good selection of drinks and I liked that they had Netflix in the room. Asian Fusion was my favorite restaurant.

Bianca B.

Visited in october 2023

I've had the pleasure of staying at Fairway Hotel.
The attention to detail, hospitality and overall experience is always top tier.

The hotel is central and close to many restaurants and the vibrant night life!

Keep up the great work.

James N.

Visited in october 2023

Beautiful hotel and really helpful and polite staff. Highly recommend for anyone who wishes to explore Kampala.

NSUBUGA J.

Visited in october 2023

Fine place

joseph s.

Visited in october 2023

Fantastic reception

Keren O.

Visited in october 2023

I go there every 2 weeks for a Business meeting and their services are good for meetings of more than 10 people. The room is well ventilated and breakfast is good.

james l.

Visited in october 2023

Good meeting place we always have our BNI meetings there

Nyesiga N.

Visited in october 2023

Good

Dennis K.

Visited in october 2023

After refurbrishment, the place is much better and food is amazing

Stephen L.

Visited in october 2023

Staying at the Fairway Hotel in Kampala has been one of the best hotel experiences I have ever had. The kindness and professionalism of the staff, the beautiful rooms, standards of service, cleanliness, wonderful food and atmosphere are unmatched. There is such pride and organisation in the provision of hospitality at Fairway and I cannot recommend this fantastic hotel experience or the wonderful staff enough. Thank you to all and I hope to stay and see you all again soon.

With many thanks and best wishes,

Upendo F.

Visited in october 2023

The delicious meals ????, the unique scenery, the dance troupe. All so amazing, how I would like to come back again.

Mugume. K.

Visited in october 2023

Nice place with nice cool environment

Jonathan D.

Visited in september 2023

Everything is as described on the web

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