MONACI DELLE TERRE NERE

Credo sia il miglior posto per conoscere la Sicilia Etnea! Dettaglio da non sottovalutare: sono attentissimi al biologico ed ecosostenibilità!

If you're looking for a luxurious and relaxing stay in Sicily, look no further than Monaci delle Terre Nere. This stunning hotel is located on the slopes of Mount Etna, and offers breathtaking views of the surrounding countryside.

Here are some of the things that make Monaci delle Terre Nere so special:

The location: The hotel is located in a peaceful and secluded spot, surrounded by vineyards and olive groves. It's the perfect place to relax and escape the hustle and bustle of everyday life.
The views: The views from the hotel are simply stunning. You can see Mount Etna in all its glory, as well as the surrounding countryside.
The rooms: The rooms are spacious and elegant, and many offer private balconies with views of the volcano.
The amenities: The hotel has a number of excellent amenities, including a swimming pool, a spa, and a Michelin-starred restaurant.
The staff: The staff are attentive and friendly, and go out of their way to make sure you have a memorable stay.

Одно из самых таинственных и романтичных мест. Ресторан чудесный, расположен в старинном здании, наверное, маслодавильни, арочные своды, множество мелких декоративных деталей, которые не охватить беглым взглядом, но можно долго и пристально рассматривать.

chique hotel with great gardens and views of Etna...highly recommend eating Pasta Aglio olio Peperoncino at the bar

We anticipated travel in July to celebrate Dave’s (my son in law) birthday. The day before departure Dave required ICU hospitalization due to a life threatening brain issue. Monaci stated that they were penalizing me one third of the funds that I had advanced because, with only ten days advance notice of cancellation, they would be unable to rent “the Villa” that I had booked.
When we arrived in November 2023, we found that there was no “Villa” but just a superior suite, inferior suite and an unconnected hotel room hobbled together. The representation that 3 hotel rooms could not be rented during the summer of intense tourist demand in Sicily with 10 days advance notice rings totally untrue. I did not get to stay with my family at Monaci because I took the unconnected room with all the windows which did have beautiful views but an inferior bathroom without even the provision of Kleenex or bath soap. The bed and pillows were terrible, the sheets like light sandpaper and the towels were shabby.The room was heated only during the day to approximately 86 degrees with no heat at night when the room was extremely cold. The thermostat could not be controlled except by management. Our rooms were at the edge of the property which was difficult to navigate back to the lodge because of an inadequate map and signage. We were adjoining local houses with the added derogatory of barking dogs throughout the night.
We had dinner the first night at the Monaci restaurant which has Michelin star prices and substandard food. My chicken was average and actually came out with film over the sauce on the plate. Monaci wines were poured upon arrival at the nicer suite but, for me, only the Rose was drinkable.
The manager from Sri Lanka told us upon check in to the rooms that the minibar was free to us and that laundry services were also included free of charge. My family was leaving to catch a flight at 3am so I requested check out in the rooms the evening before which was refused. The bill was slow to arrive by What’sApp but upon arrival, I was charged both for the minbar and laundry. I had my clothes in their bag but had not filled out the laundry slip when housekeeping removed the same. We were told that “management” would have to be contacted about the charges and, after the annoyance, the charges were removed. When my grandchildren were preparing to swim in our small pool on the last night, Monaci employees came and closed the pool down.
Monaci staff only communicate by What’sApp. My subscription had expired and could not be renewed because I had not purchased international service for the trip because my son-in-law and daughter had the international plans. I was leaving later and entrusted Monaci to make arrangements for the car and driver. We had requested packed breakfast and Monaci gave my breakfast to my family so I had nothing until the airplane. I had no trust whatsoever in the trustworthiness or reliability of Monaci staff by departure so I had my family teach me how to drive the golf cart thinking that pickup by hotel staff might not occur as arranged. Remarkably, I was correct. At the arranged time, no pick up and no contact was possible because I did not have What’sApp. I dialed 0 on the phone to no avail. Despite a back and knee problem, I had to drag my luggage down flights of stairs, load it and drive myself to the waiting car. Reception was outside when I arrived and did look horrified saying something to the effect that Monaci would do something for me which was also untrue. The driver told me that he had informed Monaci that the drive to the airport was not 50 minutes but was 1.5 hours due to a closed main artery and rush hour and that my departure for my international flight must be one half hour earlier. The warning was disregarded and not conveyed to me. I had anxiety that I would miss my flight and hence all of my other connections. I travel extensively and never before have I experienced, for extremely high dollar accommodations, such deception, financial gouging, substandard amenities, food and service…..avoid!