SELINA CATAHOULA NEW ORLEANS

We booked here because the hotel website made it look like a fun stay that had some character. The front desk person was not friendly when we got there and the room we were put in was right behind the lobby so we could hear everything. Could not get any sleep because it’s also right by the elevators. The AC did not work the entire time. We stayed for 4 nights. Each of the different front desk attendants were rude. We heard other guests complain about the hotel stay so we knew this place was trash. DO NOT STAY HERE!

Awful experience. Front desk staff were rude and bothered by any typical request. (e.g., asking for a bath towel/asking if we could check in at the time they told us the room would be available.) Room was not clean when we arrived and smelled foul. Air conditioning unit was loud and did not work properly. Overall a very disappointing experience made worse by rude staff. Will not being staying at any Selina hotel again

The location and price is this hotels pros. Save a little extra money and stay at any other hotel; the cons definitely outweigh both of those:
DON'T TRUST THE PARKING RATES! The website says the o'Keefe garage is $20 / night; however, during our stay the rate fluctuated from $30-40 / night with no in-out rate.
Poor scheduling may lead to no one available to check you in (See additional details)
The rooms are all different so you may end up with a bed one foot off the ground or no desk. Don't trust the pictures.
Don't worry too much though about the desk because the wifi is so bad you won't be able to get any work done anyways.
Prepare to bring earplugs because depending on your room, you can hear every sound in the hotel. On our last night, a pair got in around 4am; not only did their conversation wake us up but we could hear them entering and exiting the 1st floor door from our 3rd floor room.
There are some rooms attached to the hotel; however, others are in a separate building next door, so going to the bar or lobby means leaving your building and going next door. Not fun during a flash flood warning rain and a lot of the areas outside the hotel lobby/ common areas flood during rains.
The rooftop bar and lobby bar have inconsistent days/hours so be sure to check if you're planning to go to either.

More details:
We (along with a lobby full of others) waited for over an hour to check in because there was no one working at the hotel. Eventually, one of the staff came and had to call around to various others in an attempt to get someone to check us in. After a while, one of the maintenance men had to take pictures of each of our IDs on his personal phone to pass out keys so we wouldn't be stuck in the lobby anymore.

I am writing this review to express my deep disappointment and frustration with my recent stay at this hotel. As a young professional, I believe it is crucial to provide feedback when expectations are not met, in the hopes of improving future experiences for both myself and other potential guests. First and foremost, upon entering my room, I was appalled to discover that the air conditioner had been hastily repaired with duct tape. Not only did this indicate a lack of attention to detail, but it also raised concerns about the overall safety and functionality of the equipment. Additionally, the absence of proper insulation made the room uncomfortably cold, which significantly impacted the quality of my stay. Furthermore, it was disheartening to encounter mold in the bathroom. Mold not only poses health risks but also reflects poorly on the cleanliness and maintenance standards of the hotel. This was particularly disappointing as I had hoped for a pleasant and hygienic environment during my visit. Moreover, I had called your hotel twice prior to my arrival to confirm the availability of breakfast. I was assured on both occasions that breakfast would be provided. However, to my dismay, no breakfast was available during my stay. This not only inconvenienced me but also contradicted the information provided by your staff. As a result, I was left without a proper meal to begin my day, which greatly impacted my overall experience. Adding to my disappointment, I attempted to address these issues with the manager during my stay but received no call back. Additionally, I sent an email outlining my concerns, yet I have not received a response to date. This lack of communication only further emphasizes the disregard for guest satisfaction and the unwillingness to take responsibility for the issues encountered. I believe it is essential for your hotel to uphold the standards promised to guests, especially when it comes to basic amenities, cleanliness, and customer service. It is disheartening to see such a lack of professionalism and accountability. The only positive experience was the help at the end of my stay by Darielle at checkout.

PIn light of these numerous failed expectations and the lack of proper resolution, I kindly request a refund for my stay. I trust that you will take this matter seriously and address these concerns promptly. I sincerely hope that my feedback will be taken into consideration and that necessary actions will be taken to rectify the issues highlighted. It is my belief that by doing so, your Selina hotel can regain the trust and loyalty of its guests, ensuring a positive experience for future visitors.