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SPRINGHILL SUITES NEW ORLEANS DOWNTOWN / CONVENTION CENTER * * *

Hotel €€
3.3/5
19 review

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301, St. Joseph Street, New Orleans, The United States Of America
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2024
Recommended
2024

Located in New Orleans' Art Warehouse District, SpringHill Suites by Marriott offers comfortable, modern accommodations. This 3-star hotel offers spacious suites with free Wi-Fi access, desk, living area with sofa bed and flat-screen HD TV. Suites also feature a kitchenette with coffee maker, mini-fridge, microwave oven and wet bar with sink. Some suites even include a conference table. A hot buffet breakfast is included in the room rate. The hotel also features a mini-market, outdoor pool, whirlpool and gym. Other services include self-service laundry and parking (surcharge). The SpringHill Suites by Marriott is ideally located just a few minutes' walk from the Ernest N. Morial Convention Center, the National World War II Center and the National Museum. Morial Convention Center, the National World War II Museum and the Port of New Orleans. Downtown sights, restaurants and bars are also within easy reach of the hotel.

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Members' reviews on SPRINGHILL SUITES NEW ORLEANS DOWNTOWN / CONVENTION CENTER

3.3/5
19 reviews
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The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in april 2024
Housekeeping only once during stay. Broken shower door. Faceprint on mirror. No restaurant in hotel. Nice free breakfast. Warehouse district kind of far from Jackson Square.
Visited in april 2024
Un poco alejado del centro pero cerca para ir caminando a el y al centro comercial
Visited in march 2024
If I could, I would give zero stars for service. I stayed at the hotel due to a conference I was attending for work. One week prior to my stay, I called the hotel to inquire about a Credit Card authorization form as the room was being paid for by my work. I was told they would send the form to my email “right away”. Half the day went by and I still did not have the form. I had to call a second time and asked that the form be sent to my email while I was on the phone as I could not wait another few hours for them to not send it. I filled out the form and got the necessary signatures before sending it back to the hotel. I received a confirmation email from Springhills Marriott that the form had been received. When I arrived at the hotel, I asked for my personal card to be used for room service and incidentals while the company credit card should be used for the room stay charges. Even though I had this conversation with the front desk staff, my personal card was still charged for the room stay. When I saw the transaction on my card, I went back to the front desk and asked them why I was charged when there is a Credit Card authorization form on file. The staff claimed they never received the form even though I showed them the email confirming they had received the form with an attachment of the form. The staff then became very rude and kept saying they did not have the form. Again, I showed them the email on my phone. After some back and forth they were finally able to find the form and said they would charge the company card for the room stay instead of my personal card. I was told that the pending transaction on my credit card would be canceled in a few business days. I came back from my trip to find that my personal card was charged the full amount of the room stay instead of the company card. I tried calling the hotel multiple times to no answer. I figured it would be easier to talk to my workplace about a refund for the stay than to deal with the incompetent and rude staff at Springhills Marriott. This was an extremely disappointing and frustrating experience.
Visited in march 2024
Had the unfortunate pleasure of staying here due to a conference. The AC made a loud pounding noise every time we turned it on, the club around the corner played loud music all hours of the night and the hallway of our room always smelled of weed. I had arranged for a credit card authorization form in advance for the other members of my team staying at the hotel and the hotel claimed to have never received them but then when we showed the confirmation we received they were able to find it but still claimed it was our fault.
Visited in march 2024
Convenient to everything! Breakfast was so good!

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