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Opinions INTERCONTINENTAL NEW ORLEANS New Orleans
Members' reviews on INTERCONTINENTAL NEW ORLEANS
4/5
22 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
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No answer in a call from the airport.
Our second night at the Hotel was NOT what it should be. We were woken by a fire alarm message to leave Room immediately & take the stairs to the outside!
I can understand that we needed to evacuate the building in pj's etc. However there wasn't anyone or message to come and see the people outside to give an all clear. We stood out in the rain for about 40 minutes, a fire truck came and then people went back up to their rooms with NO Communication at all from staff to Hotel guests .. Apparently it was a false alarm, but regardless--staff did not feel they were accountable to tell patrons.....or to apologize. There need to be better protocol procedures. This chain is all over the world.
We stayed at this particular Hotel as it was linked to our River Cruise.
Furthermore, an unwelcome surprise was the mandatory 20% gratuity imposed during breakfast, irrespective of the self-service nature of the experience. The absence of personalized service, coupled with being charged gratuity for actions performed independently, such as retrieving food and setting one's own table, is a practice increasingly observed nationwide. This raises concerns about fair compensation for employees and prompts reflection on the appropriateness of such expectations from patrons.
Woke up twice by fire alarms that turned out to be false. Whatever system-wide issue the building is having does not excuse the poor communication on behalf of the staff. The poor front desk woman had to wrangle a crowd of 60+ angry patrons with no real knowledge on what was going on or even how to get us back to the rooms (elevators were off and stairwells were locked). No sufficient safety coordination when fire alarm went off twice. Allowed drunk patrons to stay at the lobby bar being served while half-asleep pajama wearing patrons were escorted to walk to the end of the block for “safety”.
The rooms are nice but since the alarms soured my mood and I’m awake at 2am….why have a mini fridge in the room that is a “weight triggered mini bar” with nothing even in it. With the price of these rooms I expected to atleast have a mini fridge for my leftovers. Absolutely a waste and huge lack of oversight.
Overall, I had absolutely no particular bad interaction with any of the staff. Some even had outstanding service skills. I usually try and leave positive reviews for employees like these but the rest of the experience has distracted me from this.
Otherwise, a well fitted n appointed room.
The breakfast buffet was great and awesome omelettes, but just filter coffee available. Service was so so, depends on who's on duty.
Pool does operate outside of summer months!! Why not heat it. Gym was so basic hardly worth a visit.