Opinions LAFAYETTE HOTEL New Orleans

This hotel is in a great location and the room was very nice. We had a king suite that was Large and comfortable. HOWEVER this hotel has NO amenities - and no staff. The room came with a tiny bar of soap and a small shampoo and that was it. No hair dryer. No bags for the trash. No lobby. I would not stay here again.

We had a room with a balcony, which I loved, but the trolley was loud. Parking is a nightmare. Beds were a bit firm for my liking. The room was clean and Kevin, the doorman was great!

Lovely place in an older but well done building. We had a strange experience with the sofa bed not being made up for the 3rd guest and not being provided with proper bedding for it until the 2nd night.

The room was probably beautiful back in its heyday.. the mattress was a tad saggy, the lights were dim, the hallway was dirty.
Our neighbors were smoking (green) in their room and the smell came into ours.
The hotel is close to the trolley route and felt safe.

The people make it fun.

The reviews with Denise and Shaq are true, they are excellent employees and do everything they can to make this hotel. They are friendly, competent and have great suggestions. My only issue with this hotel is with the fine details. This could be a 4 or 5 star luxury hotel but don’t be confused, it’s not. It is a reasonable, good, middle hotel and that is wonderful. The negative reviews are believing this hotel is something it’s not supposed to be. However, with just a small amount of upgrades like contracting with a fancy soap/shampoo company, fixing up bathrooms and swapping out broken items this could be a $400 a night place. Soo, sshhhh don’t take away this amazing deal. Families are welcome and I will be staying here again.

The hotel is nice with good quality rooms.
The service was poor. My room wasn't made up on the first day or the second day. I asked the person at the front desk if it could be made up on the third day, but they didn't do it, even though I specifically asked the day before cleaning staff came in.. Just plain bad service.
Also the bathroom is old. Didn't bother me, but the tile is old with missing grout, toilet seat was lose. Tap leaks profusely when I turn it on which sends water across the vanity. Obviously not doing repairs. I told the front desk; they did not fix it.

Traveling as a solo woman I felt safe in this hotel but I believe that to be the bare minimum.

The location is good, it's near restaurants but far away from Bourbon St that it's not loud at night. I was able to walk everywhere but it's not very close to public transportation. There is a fee for checking in early but they will hold your bags for you for no fee.

The two middle aged women who worked the desk in the mornings were both very condescending, it seemed like they didn't want me there. But Shaq the door man and the people at the desk in the evening were all amazing and very kind.

The room was small and the bed wasn't very comfortable but it was a fine place to spend the night.

There is no parking and very limited amenities, essentially none. And the lobby bathroom is apparently part of the restaurant so the hotel doesn't stock it, meaning it has no toilet paper in it half the time...

I had points so booked one night here for free before a cruise. I would not stay here again. Pros - Location is fine and close to the trolley, feels safe. Cons - what was once a nice old hotel now feels run down and cheap - mattresses are sinking in the middle, the pillows are those weird small squares with loose fluff - like horribly cheap. Old old bathtub so slick we had to use the gross bathmat. Tub handles didn’t work properly and it runs. Room lighting is dark and it doesn’t feel very clean. The shampoo, conditioner and soap are the cheapest you could get and the towels are rough and threadbare. I’m a Wyndham Diamond and no recognition of status - in fact, when I reminded that I needed late checkout (which I had confirmed upon booking and should get due to my Diamond status) the older lady immediately started arguing with me and told me if I got anything it would be an hour or they’d charge me, but she didn’t think they could even do it. The younger lady was very kind and said I’m in the system right now and we can do it and had the availability so the older lady reluctantly agreed to let us have until 1pm for late checkout which we were supposed to have all along. The fact that she was saying no before even looking told me everything. My friends also stayed here and asked for dinner ideas (nothing fancy, 2 families looking for local and easy) and the ladies said they weren’t from around here and had no idea, which is just odd. I have no idea why this isn’t a two star hotel. Mother’s, which is a well-known local joint, is a quick walk away and we appreciate the gentleman outside who recommended it. Any basic Hyatt, Marriott or Hilton would be nicer and I wonder if the other Wyndhams here are nicer and this one is a fluke. I wouldn’t stay here again if it was free (it’s free this time on points and so money isn’t really the issue here) - it’s just cheap and rundown. I’m typically very honest but generous with my reviews but as I lay here on this weird cheap square pillow at 6am I thought I would go ahead and let other travel aficionados know that this hotel is a miss.

Horrible experience. I paid for hotel room through points on a credit card. Room was paid in full. I confirmed at check in and check out that I wouldn’t be charged for anything. Two days after check out I was charged in full for both nights plus security deposit. I spoke with hotel management who stated through phone conversation and via email that room was in fact paid in full and shouldn’t be charged. The hotel however isn’t reversing the charge. It’s been almost three weeks now and over a dozen calls to both the hotel and my credit card company. I disputed charge today with my credit card company who informed me the hotel also set up the charge as a reoccurring transaction so I would be getting charged monthly like a subscription. I had to block merchant to prevent additional charges. The whole process has been a nightmare. I would avoid establishment, it was a terrible experience.

I must say that we truly enjoyed our stay thanks to Denise who was kind enough to move us immediately when we discovered there was a problem with our television. The room was perfect and very personal and the location was just right.
Denise went above and beyond personally to assist us for the rest of our stay ensuring that we were satisfied and willing to return just to receive supreme service from her.
Thanks so much Denise and please know that we will be back to visit as soon as Houston permits us to! You are the best!! ????

Me and my family enjoyed our stay at this place! Very beautiful, you can’t beat the location they are close to literally everything!

Great location, rooms are a little tight to move around.

As a solo, female traveler, I have felt very safe and the staff have been very helpful.

Great location, walkable to the French Quarter and steps from the trolley. Staff was very friendly and helpful, especially the head bellman Kevin who took time to mark up a map for us with recommendations of where to eat. The room was very clean and we loved the architecture of the building.

Great hotel for our 2nd part of our trip. It’s not super far away from great food spots. Really clean and nice rooms for the most part.

Outstanding ???? I have not one negative remark to post. My family had a stay there, (5 rooms) on Saturday January 6th before leaving on a cruise. The front desk by far had to be the most accommodating group out of all the hotels I stayed in the pass. My daughter's boyfriend left his coat behind, they held it for him to come back after the cruise, when they returned to get it, they offered to hold their luggage so they could go sightseeing before heading to airport, then called for car to get them to airport. They went above and beyond! Doorman and his associates just as great! I totally give them a 5 star experience

This is a very comfortable and reasonably priced hotel. It's also in a relatively safe neighborhood and a short streetcar ride away from the French Quarter.

This is an excellent place to stay, the staff are very friendly and helpful. The room was comfortable and clean!

We enjoyed our stay. Great location for walking in New Orleans, fair price during the busy week between Christmas and New Year. Not a lot of amenities but that is fine for us.