OMNI ROYAL ORLEANS ^{* * * *}

Great way to experience our first trip to New Orleans! Beautiful hotel right in the heart of the French Quarter

We were charged twice for our stay even though we pre paid through Expidia. The Omni charged us for the rooms. Then the next day charges us again. After confronting them about the two charges (pre paid by Expidia) they did take off the first charge, but then charged us again for the rooms the next day. When my wife again spoke to the manager, she was told to take the issue up with our bank.

We have stayed several times at the Omni on prior trips, but after the service we received, we will never stay there again. The drinks at the bar were also hit or miss depending on what bartender was working or wait staff they had working the bar. We were very disappointed with the response from the staff in a mistake they made twice. No effort was made to help or fix the problem.

Be warned if you use a credit card to check for extra charges as we did going to the omni in New Orleans.

I was the mother of the groom tasked with putting together a hotel package for our out of town wedding guests. The Royal Omni was a perfect choice. From the start, my booking experience was personal. I was able to have a seasoned concierge, Ms Julie Yates who made booking easy. Everyone enjoyed their rooms and the attention given to detail. The food was great, our guests loved the heated pool, the central location of the hotel and the friendly staff who bent over backwards to help. I also enjoyed the old world feel of the Omni, beautiful flower arrangements, paintings and decor matched its long history in the French Quarter.

This feels a little like a once Grande Dame that needs a facelift. The decor is well appointed, but tired. The rooms were fairly big and we had a jacuzzi in our bathroom. A nice feature but it made for a difficult shower. The location couldn't be better and is far enough removed from the Bourbon St. craziness. The staff are great, from the front desk to the doorman to the dining room staff and bar. Special shout out to Madison in the bar, going for a night cap was a wonderful treat.

Perfectly located, amazing staff. Can’t wait to come back.