HILTON GARDEN INN NEW ORLEANS FRENCH QUARTER / CBD ^{* * *}

Place needs overhaul but comfy

Hello, this hotel is conveniently located in the French Quarter area, however, there were some issues within our room, the bed was very squeaky, the mattress was hard, the lighting in the bathroom wasn’t bright enough, the glass shower doors were very hard to open & close, the shower head was very high and couldn't be reached for adjusting, im 5'3 a mirror should be added in the bedroom or near the bathroom, the lobby area was nice and Kendrick was very accommodating at check in.

Front desk staff was not at all friendly. The happy hour reception never happened despite being advertised.

Disappointing Experience at Hilton Garden Inn New Orleans French Quarter

I recently stayed at the Hilton Garden Inn in New Orleans French Quarter, and unfortunately, my experience left much to be desired. As a Hilton Honors Gold member, I had high expectations for the service and amenities, but my stay fell short in several aspects.

First and foremost, I was surprised to find that the hotel charged me for bringing my emotional support animal (ESA) dog. Many hotels are accommodating when it comes to ESA animals, and charging for their presence felt unwelcoming. A more considerate approach towards guests with ESAs would have been appreciated.

Another issue I encountered was the lack of assistance when trying to find hot water for tea. As a tea enthusiast, I was looking forward to enjoying a warm cup in the comfort of my room. Unfortunately, my attempts to seek assistance from the hotel staff proved futile, as no one seemed able to provide a solution. This lack of basic amenities and assistance left me frustrated and disappointed.

Moreover, as a loyal Hilton Honors Gold member, I expected some acknowledgment or special service during my stay. Unfortunately, there were no additional perks or amenities offered to enhance my experience. It's disheartening when a hotel fails to recognize and appreciate its loyal guests.

While the hotel's location in the French Quarter is convenient, and the rooms were reasonably comfortable, the overall experience was marred by these issues. I hope the Hilton Garden Inn New Orleans French Quarter takes note of these concerns and works towards improving the guest experience, particularly for loyal Hilton Honors members who expect a higher level of service.

Okay, I'll be honest. I'm a massive Hilton lover. I have been since I was around 7 years old (thanks, Mom, for raising me as an HH member). So, an HGI seemed like a no-brainer to me.

We went down for the Sugar Bowl /New Years. Our flight got in that Saturday afternoon, and we made it to the hotel at 3:40pm CST. I know check-in is at 4 pm, so we didn't mind waiting. 4 pm rolled around. I checked on our room. Nothing. We started talking to another couple who was also waiting. 4:30. Nothing. More people show up. 5 pm. Nothing. Lobby is now filling with roughly 5 to 7 families waiting to check in.

5:30 rolls around, and my digital key finally unlocks. Yay! So we go to our room, and my husband's digital key that I share with him doesn't work. So, he asks the front desk to make him a physical key... and they can't. Our room isn't working. Mind you, you need a key to ride up the elevator to our floor - meaning he can't leave, or he has to have someone verify him repeatedly and swipe him up.

The room itself was nice. We had a suite, and I was under the impression that it was a two room suite, meaning with a door. In fact, it was just a small hallway separating the two open spaces. But the room was nice and clean, as I expected with Hilton.

The staff was also very nice and friendly. Had the check-in and key not been an issue, it would've been great, I'm sure.