Opinions CASTLE INN San Francisco

Basic and clean hotel close to China town and fisherman’s wharf with free parking. Probably the best value in town. Friendly staff. Highly recommended!

I stayed here 3 nights with my 2 children. The location was great. I was very pleased with how clean the rooms were and bed was so comfortable. I would definitely recommend this hotel and would stay again. Plus parking and staff were very friendly and helpful!

Location is superb. No nonsense room with everything you need. Front desk staff is awesome. Will stay again for sure.

In my view, this is the most cost-effective hotel in San Francisco. While it may not match the luxury of high-end hotels, considering the expensive cost of living in San Francisco, this could be the best choice. It’s conveniently located near tourist attractions with easy car access and good traffic flow. I prefer clean accommodations, and this place meets my standards. If you have a large vehicle, be mindful of parking as the entrance can be narrow.

Price, location, convenience, service, everything my in laws and us wanted an needed for a good time family vacation.
Definitely recommend it.

Great small hotel. Very clean, free parking and close to major attractions. Owners were very polite and attentive

Muy confortable y limpio. La ubicación es inmejorable para llegar a todos los sitios estratégicos y es un zona tranquila. A valorar también la cercanía de restaurantes y supermercado. La atención y explicaciones recibidas por el recepcionista son inmejorables! Volveríamos a Castle Inn sin dudarlo. Gracias!!

This is a great little hotel in a great spot in San Francisco. On Broadway between Van Ness and Polk gives you public transportation to anywhere.
The front desk is incredibly helpful. It's clean, well and logically appointed and the beds are the best I have slept in.

Excellent. Price+Comfort+Location.

This was a surprise gem, especially for the price. This hotel is tucked in, in such a way, that it is quiet and private, and if you have a room on the 4th floor you even get a bit of a view. The free parking is very secure (important to me as I had a car stolen at a nearby hotel once, and SF is notorious for break-ins). The rooms have been updated (but apparently the photos have not, so at this writing it is much better in person). Great location, within walking distance to restaurants, coffee and attractions. If they allowed my dog, I would be a regular visitor.

I like how the hotel staff accommodated w/ our request for a quiet room (away from foot traffic/other guest) because we were traveling w/ 2 young children. The room was clean & was properly stocked w/ sufficient numbers of towels/shampoo/soap. Truly appreciate that the hotel didn't overbook # of rooms/guests & therefore, the parking on site was available to us (this is critically important in SF). The hotel was also conveniently located in the city. Over all, I recommend the hotel!

This was a safe neighborhood . We walked to restaurants, bars,and the wharf. There's a Walgreens and Starbucks around the corner. Would definitely stay here again.

UPDATE: due to Castle Inn middle aged shaved head nightclerk’s inappropriate behavior and upon reviewing the evidence, my company has removed Castle Inn from its hotel options and further reported the incident.

I strongly advise not staying at Castle Inn. I have reported their unjust refusal of service and disparate treatment. If you choose to stay here, please be clear on the RISKS:

INCIDENT: Upon checkin around 8pm, I reported issues that there was no wifi and the phone line is down, providing photo and video evidence. The nightclerk, communicating only from behind a security window, claimed to have notified the manager but refused to provide a resolution timeline. The nightclerk became hostile and accused me - with no basis - of harassment. The nightclerk then told me “the room phone line being down is a safety issue and so you need to vacate the premises". After instructing me to continue waiting outside in the dark and cold, the nightclerk locked the front desk, ignored me, and proceeded to my room. At this point the nightclerk changed tunes and said that he was the manager. The nightclerk again told me to vacate the premises. I asked “It is nighttime and unsafe outside. All I asked for was to have wifi. Why are you refusing service to me?”; the nightclerk refused to respond. Instead the nightclerk started shouting at me to leave (my travel agent was on the phone line and has this all on recorded call; I also have photo and video proof). I feared for my safety throughout; I remained professional throughout. The nightclerk forced me to leave.

Immediately following my leaving the premises, my travel agent called me confirming recording of the incident and expressing concern over the nightclerk’s behavior. The agent mentioned an investigation into issues with terms of service and disparate treatment, highlighting instances of the nightclerk yelling at me and instructing me to leave. The agent said “I heard Castle Inn nightclerk start yelling at you for no reason. I heard him tell you to shut up and stop calling out for help. I heard him tell you to leave. I have it on recording.”

The whole place is dirty, even wirh mold.The lobby is permanently closed for entrance and the staff only responds through an opening in a window. The staff was also rude.

We have been coming to this place for almost 35 years.
Best hotel in San Francisco.
Damian and the rest of the staff are absolutely the best.

close to public transport, cheap with breakfast included