Opinions PALACE HOTEL San Francisco

I feel like this hotel stole money from us. We booked using Amex FHR, prepaid $350, 6 months ago, in order to receive the FHR benefits such as free breakfast. The card was cancelled since then, and they would not provide us the benefits we paid since we didn't have another Amex card with us. I spoke with a manager, Josue, who said it was in the fine print that we needed the card for incidentals (we had none) or we would not get the benefits. I asked as a courtesy just for breakfast, but Josue rudely told me there was nothing he could do because of Amex. I said certainly as a manager of the hotel he could comp us breakfast, but he just said he wouldn't do it! I don't understand how he could reach this conclusion, when it would be a simple thing to smooth over the situation. No, they are just keeping the $100 hotel credit and approximately $50 breakfast credit, which I paid for months ago. Highly unethical

This hotel is a whole piece of art. Staff incredibly polite and courteous. Every little corner of the place is art, history, I was mesmerized.

Step into the timeless elegance of The Palace Hotel in San Francisco, where every moment feels like a journey back to an era of unparalleled hospitality. From the majestic architecture to the opulent furnishings, every detail exudes a sense of grandeur and sophistication.

At The Palace Hotel, impeccable service is not just a promise but a way of life. From the moment you arrive, you are greeted with warm smiles and attentive assistance at every turn. Whether it's the gracious bellhops, knowledgeable concierge, or friendly door attendants and valets, every member of the staff is dedicated to ensuring your comfort and satisfaction.

Indulge in the finer things in life, from the luxurious turndown service to the prompt and efficient restaurant servers who anticipate your every need. Wake up to a crisp newspaper with your breakfast, and unwind in the serene ambiance of your surroundings.

My recent stay at The Palace Hotel was nothing short of extraordinary, reminding me of the true meaning of relaxation and indulgence. It's experiences like these that reaffirm my passion for seeking out luxury properties, where the customer truly reigns supreme. Treat yourself to a journey through time, where every moment is a celebration of the art of hospitality.

The place is really nice and the service too..we ate at the garden court the food was really good. However the rooms are small and so are the bathrooms, not enough space to apply makeup. There was no coffee maker and no microwave. The views were not as spectacular as the Hilton in the financial district. It was nice don't get me wrong, I expected more for the price.

Amazing place to stay and visit

Great upscale hotel with impeccable service and attention. If you are looking for a beautiful place in the middle of the city, look no further.

It was one of the best stay I've had and was strategically located to every where l needed to be for work and fun 10 mins walk to Chinatown and the financial district was an added fun .lots of bars and lounges around too. The service.of staff was to photch and I particularly enjoyed and looked forward to break fast.

A beautiful and grand hotel. Spotlessly maintained. Great service. A good downtown location. I would’ve given five stars, but the Wi-Fi barely worked for the duration of my stay. I fruitlessly explored the hotel for areas that might work better. You’ve gotta do a little better in 2024.

We've stayed here a few times now, and the experience has been consistently excellent. It seems as if every single person on the staff is polite, helpful, and friendly. The room is cleaned and restocked each day with fresh towels. The hotel itself is absolutely beautiful inside, too. This is a great hotel that makes you feel like you spent way more than you did.

It was one of the best stays I’ve had and was strategically located to everywhere I needed to be for work and fun, 10mins walk to Chinatown and the financial district was an added fun. Lots of bars and lounges around too. The service of staff was topnotch and i particularly enjoyed and looked forward to breakfast.

This place was really good I am kinda late to review this place but I was obsessed with the lobby and the pool. Once in a while they put movies for kids to watch in the pool and its old class made the whole hotel chic.

Ordered a burger to my room. After patently waiting I was a bit disappointed when it looked like Max Verstappen had driven the trolly up the stairs. However, after resembling the burger it tasted delicious. Never mind the story of the burger, overall the hotel and staff were very nice!

На фото красиво, в фойе красиво.. Но.. Комнаты очень маленькие, хотя оплатил две комнаты категории делюкс - которые подороже. Вида нет совсем, в двух метрах от окна - внутренняя стена, неба не видно как в тюрьме. Климат работает отвратительно - шумит, а заданную температуру не набирает. С интернетом совсем беда, за обещанный "бесплатный" интернет, по факту, просят 20$ в сутки. Парковка дорогая. На ресепшн морду кирпичом, и это почти за 900 баксов ночь... Жалко тариф невозвратный, переехал бы в другой отель, не раздумывая. Больше здесь не остановлюсь и вам не советую.

오래되었지만 깨끗하고 서비스도 훌륭함. 휘트니스 입구에 사과를 먹을수있게 해줌

My recent stay at the Palace was my 5th or 6th stay and is my go to hotel in San Francisco. The location is ideal right on Market and next to a Muni station, close to the BART, and the Embarcadero.

The hotel itself is beautiful and incredibly well maintained. The entire team is well trained, friendly, and dedicated to luxury service. From the time you arrive and are greeted by the door person who warmly welcomes you and ushers you to reception. The front desk team who quickly identifies if you are returning guest or first time guest and proudly announce changes to benefit guest or introduces you to the hotel. If you haven’t already made a reservation for breakfast at the Garden Court stop by the concierge and make one first thing! The concierge has always been helpful but learn from me and make a reservation as soon as you book your room. It is a very popular spot for guests and locals.

In addition to the Garden Court, I always stop by the Pied Piper for a little bit and cocktail. The food there is delicious and service is always wonderful. The setting of the Pied Piper is that of classic cocktail lounge set under that amazing painting.

The rooms are well appointed and the housekeeping staff is incredible. Rooms vary and I have stayed in a standard and deluxe room which are both wonderful. I do love when I’m upgraded to a deluxe room for turn down service with Ghirardelli chocolates and the Toto equipped toilets.

Spoil yourself and book a room here!

Altogether stunning and magnificent.

Fabulous Building and Interior. every corners are awesome. and specially loved Breakfast place and dinner restaurant. garden was just pretty. the Bar was very politician friendly style bar. love to take photos as they are great background.

HOWEVER.. Food quality was hm.... it was not the quality that I thought from building interior. even Dinner was just okay level. and They MUST do something with Coffee. taste like just burned too much. old beans..maybe? there is way better restaurant around the building. I recommend you must go there next streets.(just a block away)
and Room size was too small. and bathroom was small. I understand this was historic building. it is hard to make bigger space.

Service was perfect. everyone was very friendly. I visited there when was my birthday. they brought a little cake for birthday. I was biz trip that time. it was great little treat from their service.

Lovely grand hotel with a rich history. Rooms are good size and well appointed. The TV did not work upon arrival although service fixed it the next day. Channels are limited. Free water bottles and good shampoo products are available in room. Breakfast buffet is good but room can be busy, creating a short queue.

Excellent hotel, friendly staff and great breakfast. Bed was comfortable, room clean and nice. A Nescafe machine was missing, I like to get up early and brew my own coffee. Swimmingpool and jacuzzi was nice in the evening after long walks.

Great hotel, excellent service, good proximity to enjoy downtown

Great place to wear your fancy pants. My last visit was just to their event space, which was very spacious and obviously lovely. Fidi is kinda dead since the pandemic, but if you've got a conference at Yerba Buena, Palace could make sense.

As hotel guests, you are supposed to reserve a table for breakfast on the weekend. Unfortunately, nobody informed us beforehand, and this is the first time I have encountered such a bizarre policy at a 'Luxury Collection' hotel. While we were waiting(circa 15-20min), more than half of the tables were unoccupied. The situation remained the same once we were seated and had dined. Additionally, there was no fresh-squeezed orange juice; it was served from a plastic package.

很古典並且很漂亮的飯店，附近就有公車站，麥當勞，還算方便。

Fancy and good location with easy Bart access

My stay is not over so I may reverse or increase the rating, as I feel they have a lot to offer. I just have to document a quick incident.

I went to the atrium to ask if continental breakfast was complimentary. The hostesses checked my room, did not say if it was complimentary or not, but led me to a seat. This made me believe it was included in my room fare. It was not. I recieved a bill of shocking 50 USD at the end (only shocking because I wasn't expecting it). I tipped 20% because coffee service was good, but you can definitely get much better meals for that price in San Francisco. The food fare was extremely standard (not even freshly squeezed orange juice or eggs benedict). I politely inquired with the hostesses about the confusion, but they insisted I had never asked them if it was complimentary, and said 'we were both here so YOU must be wrong'. They gave me dirty looks and was overall unpleasant and unhelpful. I really don't care to have a breakfast bill reversed, but a little grace from the hostesses would have been lovely for a hotel that is supposed to feel luxurious. I have been and will continue to be extra kind to the workers here as I know they are unionizing. Being treated so rudely left me feeling absolutely awful, for which I want to give 0 stars.

The are definitely better was to spend 50 dollars, such as a locally owned cafe or tips to hotel staff that actually cares for customer experience. I recommend the nearby The Grove for breakfast.

Update*
I went to the Pied Piper for dinner and it was absolutely delicious and service there was just excellent. So it has redeemed my visit somewhat.

This beautiful hotel in a great location would be an easy 5 stars if I did not meet any rude hotel staff!