Opinions CYPRESS INN Carmel

I was really disappointed with the state that this hotel was in. The employees were all kind and I can give them that. The hotel however was rundown and didnt live up to the price of the suite we got. This used to be a beautiful hotel. It’s now rundown, ridden hard and put away wet. In addition the finishes and furniture were cheap. From the plastic patio chairs to the piecemeal furniture and finishes in the rooms, it was all just meh. This hotel needs help desperately from a designer.

Historic and beautiful inn, owned by Doris Day, in downtown Carmel. Well known as a social gathering place and for its dog-friendly hospitality. Has excellent bar and restaurant, too. A place not to be missed.

Hands down best dog-friendly place to stay, eat, and consume adult beverages.
Lunch and dinner are always good. Brunch was a bit disappointing. Bring your well behaved pooch, or just come to meet some, and enjoy a lovely patio or sit inside in Terry's Lounge with your dog.

An absolute Gem and amazing staff. Very VERY doggo friendly. I absolutely love this place

Incredible food, service, and ambience

We celebrated a wedding anniversary here with a three night stay. The hotel is an older establishment, very nicely maintained with memorabilia from it colorful past when it was owned by Doris Day.

Service was friendly and helpful and the included hot breakfast buffet tasty and ample.

Our room on the first floor overlooked an outdoor Cafe, creating quite a bit of noise from morning to about 10pm.

The hotel itself is located in a busy commercial area which introduced still more noise in the bedroom.

The hotel goes out to the way to accommodate the dogs, and we greatly appreciated the staff making our labradoodle welcome.

Beautiful atmosphere

Love the Cypress Inn. Best location in Carmel

The lemon chicken is very good

I paid for one of their large suites last December for a 2-night reservation this September. Days before the reservation we came down with COVID. I called them 4 days ahead of time - as soon as I knew we were sick and shouldn't attend - and simply asked to MOVE my reservation to the future, NOT for a refund at all. The manager Abrin wouldn't budge and said since we were within 7 days of the reservation that they would keep payment for 1 night. These are expensive rooms. Talk about a business with the wrong mindset. Customers remember forever how you treat them. You could have had a repeat guest forever. Instead you prioritized keeping $740.

Night staff were lovely. Day staff were a bit odd and not friendly. Would of been nice if there was more merchandise, especially for the DD dog foundation. The staff in Terry’s at breakfast were lovely. They have ridiculously small plates at breakfast and tiny cutlery. Was great to stay there. Lots of great DD memorabilia. Lots of dogs staying too. Rooms small and quaint.

The hidden outdoor dining area is fantastic, with reasonably-priced eating options galore including the eclectic Bar Menu.

Cypress Inn is an iconic treasure full of memorabilia of Doris Day one of the hotels former owners, actress, singers, and animal activist. This hotel is pet friendly and rich in history along with lovely comfortable surroundings.The front lobby has a cozy fireplace and comfortable seating. You will see a few dogs relaxing by the side of their owners. Terry's Lounge, named after Doris Days beloved son, is located in the lobby and has classic cocktails, and terrific fresh food for lunch and dinners.

Still one of the best locations to stay with your dog in Carmel. Fortunately lots to do in town as facilities resemble a roadside motel in regards to cleanliness and water. I overheard several people reiterating the fact there is only ice available at the bar during bar hours via guest taking bucket to bar while diners are seated nearby. My first small bucket of ice. Picked up before bar closed at 9:30 pm was used the previous evening I waited until the morning to seel more Unfortunately I was greeted by a snoozing desk clerk at five and instructed to wait until bar opened when returning the ice bucket I borrowed from front desk the prior evenh. Most disappointing is the bath cleanliness, shower tile needs cleanser, plus NO HOT WATER and RECYCLED and USED and INCOMPLETE TOILETRIES. On top of the room deficiencies current management places profit over patrons by using facility 24/7 for deliveries and dishwashing which is most apparent if unfortunate enough to be placed near the West or South kitchen and employee entrances respectively.

The Cypress Inn consistently indicates breakfast bar hours 7-9:30 or later. Turns out menu at 7 is only coffee, juice, and very limited distance -maybe cereal, some pastries, and yogurt. You have to wait until 7:30 for food to start being served in stages which is indicated on a sign next to self-serve utensils etc. Multiple patrons made the same observation regarding timing of breakfast service.

Back to the global bath and water issues after the front desk told I could have an extra "10 minutes to check out" due to NO HOT WATER from at least 9:30-11:30 a.m. a maid showed up 3 minutes into the ten and disrupted me while preparing to dress after my postponed shower. Then at my check out the overnight bill escalated to close to ONE THOUSAND DOLLARS for one room, one person, one night. The clerk checking me out did not vocalize the outrageous rate and even went so far as to obscure the itemized pricing when offering me a pen for signature. I was then told manager was only one who could resolve and that he was NOT AVAILABLE! After an hour or so of waiting the manager appeared and offered a "discounted" rate to resolve.