MCCLOUD HOTEL

Nice theme hotel, great for those who are into historical site. Definitely unique, should try at lease once. Very different from traditional hotel water pressure is great which is a plus.

My sister and I just spent 5 amazing nights at this historic hotel! It was a winter wonderland and still had all of the Christmas decorations set up. Our room was perfect and the staff couldn't have been more helpful, warm and courteous. I definitely recommend the McCloud Hotel to anyone who wants a unique getaway location ... winter or summer.

Definitely a 5 Star destination! Excellent food, amazing wines, exquisite service, and an experience of days of old. Built over a century ago, Go and enjoy! You will want to stay again and again!

I sometimes wonder whether we were staying in the same hotel as some of the other reviewers. We stayed here 7 years ago when we rated it as one of the best hotels we had ever stayed in, which is why we returned for 2 days in October 2022.

On arrival around 4.30pm there was no one at reception, and our key was in an envelope on the desk, so we found our own way to our room. The whole hotel had clearly seen better days, and there were scuff marks everywhere, dirty carpets, and a room with spartan furnishings. They advertised a "wine hour" both on the website and in reception, but there was no one around to enable us to take advantage of it. We eventually found the owner and asked whether we needed to book a table for dinner. There was no food offered on Monday and Tuesday evenings, and neither did anywhere else in McCloud so we had to drive into Shasta about 11 miles away. The breakfasts were basic, with prepacked cereals in plastic packages which we were expected to tear the tops off and use as a bowl unless we specifically asked for one. The cooked breakfast was poor. There was no tea in our room, so we had to save some tea bags from breakfast, plus a cup of milk and take them to our rooms to use later. There was no bar, and no way to buy drinks during the course of the evening. I could forgive the lack of TV in the room if there had been some hospitality, but there was none. There is no maid service in the morning. On our return from a hike at the end of the day our bed remained unmade. There are never any staff around apart from at breakfast. I could go on, but what's the point. This is NOT a $200 per night experience and we have had better service from $80 per night motels. At this price point, we would expect some service, the ability to have dinner and drinks, and thermostatic showers in the ensuites rather than mixer taps over a bath behind a curtain, and clean carpets. We will not be back. I have given it 2 stars, which is generous, because at least the bed was clean and comfortable, and the area is glorious for hiking.

Fortunately, we moved on to the Lithia Springs Resort in Ashland, which was much cheaper, offered exemplary service and which restored our faith in American hospitality.

My wife and I visited here last weekend for three nights. It was a trip for my wifes birthday which is always a big deal to me. Being a special time I ordered flowers to be in the room upon our arrival. This service is offered when you book on-line. Upon arriving in our room, there were no flowers. There was only one person working in the building. I asked her about them not being there. She shrugged her shoulders but did call Cindy the owner. I never received an apology or sorry from either party. I texted Cindy about it and asked to have it taken off of my bill. I never received a response. It would have been nice to get an apology from Cindy.
There is a sheet in the room that says the Sage room is closed. But our first night there it was open and a number of people were there eating. It was closed the other two nights we were there. A number of couples came in and asked "us" if the Sage room was open. I also asked to have reservations at the Axe next door for the night we arrived. They had no reservation for us.
There is advertised wine between 4 and 5. There was never anyone there to make that happen.
There is advertised a breakfast "to order". There was a buffet that was quite acceptable.
What it boils down to is if you want customer service, this is not the place. They need to change their website to what is really going to be available.
We did enjoy our stay there and in the area. It just should not have been full of frustrations.
But we found a gem at the golf course where there was fantastic breakfasts and lunch.