Opinions THE CITIZEN HOTEL, AUTOGRAPH COLLECTION Sacramento

This was a 5 star experience all the way. Uniquely decorated rooms.

My husband I were in town for night, he planned a super nice date and my job was to find us the hotel. I took great pride in this and researched so many and settled on this one. This was, by far, the biggest let down in hotels ever. The website is so misleading! I will say, upon entering the lobby vibe is super cool … so we were jazzed when we got there! We got off the elevator and the floor design was very cool too! But then, once we entered the room it was THE WORST! One super small window, two people can’t walk at the same time in the room because it’s so small! I have gone back on their website multiple times trying to see a picture of the room they gave us. Thinking maybe I booked it wrong!? But nowhere on their website do you have an option like the room we got. I’ll attach pictures of the room we booked online vs the room we were given.

When we checked out I did tell the front office lady that we were highly disappointed and that it was ridiculous we paid SOOO much money for the room we got. She did discount the room by 20% without any hesitation. I said “wow… clearly, you’ve had this complaint before” she gave me a smile as if we agreed but she couldn’t exactly say it with words.

When leaving the valet service had our car ready and he handed our keys from inside. He didn’t open the hotel lobby door for us, he didn’t walk us to our car — nothing. Literally, had he JUST opened the hotel door he would have received a generous tip. It was 7am in the morning, we were the only people leaving so he wasn’t busy. We just truly couldn’t stand staying in that depressing room any longer!

The Citizen was recently bought out by Marriott as one of their boutique hotels. The accommodations have much improved! And of course, they now have the signature Marriott bed (aaaahhhh)!

Their restaurant, The Grange is a must-try for breakfast--dont miss the Penna Cotta pancakes!

The staff are just icing on the cake. I used to avoid this location, but this is now our new favorite spot to book.

The hotel is beautiful. Lots of historic charm with all the comforts you could ask for.
We checked in when the computer system was down. But the staff made it easy to "check in" using old school pencil and paper.
With it being downtown, we were walking distance to lots of places. We had family stay at different hotels in the area and The Citizens was above all the rest.
If we are ever in the Sacramento area again, we will not stay anywhere but here.

Great vintage taste, the restaurant GRANGE delicious. Ribeye at night and breakfast carbonara perfect.

I only spent one night, but overall I had a good experience. Friendly staff, easy vehicle valet (I liked using sms to retrieve my vehicle), clean room, good water pressure, very good location

The place to stay in Sacramento.

Absolutely beautiful hotel. I wish we had more than one night. It's close to the state building and so many restaurants and shops. We were there for a show at the Sacramento memorial auditorium and it was a few blocks away so walking was perfect.

Staff is very nice and accommodating.

Let me say that when we walked in I was very happy with the property! Beautiful old building.
They upgraded us to a higher level room which I later learned why…
We were tired from travel so grabbed drinks and a burger from the bar. Excellent food and service there.
On our way up we passed a wedding party going to floor 7 for a reception. Looked great. We were on floor 12. Then as we got in bed to watch tv we could hear the music and feel the bass from the music as if we were next door to a loud party. We thought this can’t go on… and hours later it continued. We called the front desk to get an eta on an end time as we couldn’t sleep.. and were informed there were ear plugs in the bathroom (so they knew this was an issue). I wasn’t mad at the people working as they couldn’t control the situation and it was someone’s wedding.. but the hotel knows this is an issue and they should alert guests coming in for the night who are wanting rest. Otherwise, zero issues with the property for us.

The valet company and poor hotel management entirely destroyed my trip. The valet gave me my car without the key. I was notified when I was 30 minutes into a 2 hour drive by the car the valet had kept the key. I drove back and they could not find the key and refused to give any information as to where it was. I missed the event I had flown to Sacramento to speak at (I was the headliner) and the hotel and valet did absolutely nothing to make it right. The manager told me I needed to fill out a form with the valet company and the owner would call. Nobody’s called and I doubt they will.

They found the key 6 HOURS LATER and refused to tell me where it was. Said their manager told them they couldn’t tell us. Made me wait 75 minutes to they my car out of
Valet.

Rooms are old, beat up, badly in need of a remodel. Food is awful. Beds are cheap. Don’t stay here

I stayed in a holiday in express the next night instead for half the price with twice the experience and I am a 5 star only hotel person.

This is the worst hotel in California. 0 integrity or commitment to customers. Do not stay here.

I will pursue this legally due To the fact that I can afford it and companies should not be allowed to ruin a guests entire trip with 0 apology accountability or desire to make it right. I spent hundreds on Ubers alone just trying to make my events.

In town for work meetings. Great place to stay in the downtown. It is an older location. There were little things amiss. Missing stone above middle elevator on level 6, the fridge didn't work in my room, there was a $1000 shower with a $5 shower head that sprayed onto the floor, and the wifi didn't work well in my room.

Decent amenities for Mariott members. The $15 food and drink voucher was nice, as were the bottles of water.

I enjoyed the breakfast and the food served during the meeting was good as well.

Old charming building.
The restaurant and bar are vibrant and full of life.
It's very near to a handful of bars and res.
Walking distance to the arena.

Excelente hotel, una ubicación genial que caminando puedes recorrer gran parte de los sitios de interés de la ciudad.

El personal muy amable y servicial en especial el personal de limpieza hacen un gran trabajo y son muy amable y educados.

El hotel en sí es muy bonito, su arquitectura está genial, las habitaciones muy limpia y ordenadas, tienes todo lo necesario me encantó las vista y el baño muy amplio y sobre todo muy luminoso.

Lo recomiendo 100% y de seguro volvería.

Staff made me feel welcome. Without exception they were friendly and helpful. Such comfortable bed. Very clean, well maintained. Bar area great too.

Not the best. Asked the booking agent at hotel for 1 bill for all 7 rooms I booked for my guests for expense purposes. Sent multiple emails to confirm and asked front desk. Not only did they charge me all rooms separately they put parking separately also. So much extra work for a business trip. Rooms are also really small for what’s offered in the area.