HUGO'S BOUTIQUE HOTEL
Hotel
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2024
Recommended
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2024
It's hard not to notice this impressive 8 story black building when you go to Paceville. Opened in 2016, this luxury boutique hotel is at the forefront of technology. This is how, with a tablet, you can control everything in your room: The room was very clean and the staff were very helpful. And the rest of the equipment will be the same level: High performance wifi, minibar, satellite TV, full coffee service and even top comfort bed, especially when you are active in massaging. Some of the suites, superior "foaming bath", allow you to slip into a bubbling bath while enjoying a wonderful view of St George's Bay. But privacy is perfectly guaranteed since you can admire everything without being seen, thanks to a special treatment of glass. Modern decoration for all 40 rooms. And in the surroundings, bars in the same group as Hugo's Pub, Hugo's Passion….
Did you know? This review was written by our professional authors.
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Members' reviews on HUGO'S BOUTIQUE HOTEL
3.1/5
31 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in november 2023
Super mooi hotel en kamer ook. Eten was heerlijk en personeel was ook geweldig. Helaas het zwembad niet gevonden tot 2x toe. Wel in het andere hotel het binnen Senna gezien. Zag er prachtig mooi uit. Houd er rekening mee als je ontbijt boekt bij je verblijf dat je eerst een wandeling moet maken. Gelukkig is roomservice gratis en super fijn. Al met al waren het top dagen en zit het hotel super centraal. Van uitgaan tot winkelen en hele fijne eetgelegenheden.
HUGO'S BOUTIQUE HOTEL
Manager
11/14/2023 at 23:58
Dear Mevr. Vente,
Thank you a lot for staying at Hugo's Boutique Hotel and taking some of your time to post this lovely review.
We are sincerely delighted with your high rating and good comments, as it is one of the best things for us to know that our guests are spending pleasant time in our hotels and checking out satisfied.
The Hotel will keep on the effort of providing the best service to its clients, and we are looking forward to welcome you back!
Sincerely,
Customer Relations Manager
Thank you a lot for staying at Hugo's Boutique Hotel and taking some of your time to post this lovely review.
We are sincerely delighted with your high rating and good comments, as it is one of the best things for us to know that our guests are spending pleasant time in our hotels and checking out satisfied.
The Hotel will keep on the effort of providing the best service to its clients, and we are looking forward to welcome you back!
Sincerely,
Customer Relations Manager
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Visited in november 2023
100% paradise
HUGO'S BOUTIQUE HOTEL
Manager
11/15/2023 at 00:01
Dear Ivan Djurisic,
Thank you for staying at Hugo's Boutique Hotel and sharing this nice feedback with us.
The team is extremely proud to see your compliments and be a part of your good experience, and we are cordially inviting you to visit us again!
Best Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and sharing this nice feedback with us.
The team is extremely proud to see your compliments and be a part of your good experience, and we are cordially inviting you to visit us again!
Best Regards,
Customer Relations Manager
See the translation
Visited in november 2023
Oh my...where to start!!! 2 stars only for the hotel amenities, room decoration and staff friendliness.
The Hugo's Boutique hotel is located in middle of Paceville surrounded of several discos/bars with extremely loud music until 5h, 7 days a week!!!
It's like trying to sleep inside a disco and the base sound shakes the walls of the room. Independently of the room and floor that you stay.
After complaining in the reception they gave us ear plugs!!! We couldn't sleep at all, even with noise cancelling headphones.
The next day we were moved to another hotel from the chain only after complaining to the travel agency. It was slightly better but also very noisy as all the area around St. George Bay! The same happened to other guests during our stay. Perfect if you want to party, a nightmare if you want to rest.
It's quite disturbing to see so many fake/bot reviews regarding this hotel.
The Hugo's Boutique hotel is located in middle of Paceville surrounded of several discos/bars with extremely loud music until 5h, 7 days a week!!!
It's like trying to sleep inside a disco and the base sound shakes the walls of the room. Independently of the room and floor that you stay.
After complaining in the reception they gave us ear plugs!!! We couldn't sleep at all, even with noise cancelling headphones.
The next day we were moved to another hotel from the chain only after complaining to the travel agency. It was slightly better but also very noisy as all the area around St. George Bay! The same happened to other guests during our stay. Perfect if you want to party, a nightmare if you want to rest.
It's quite disturbing to see so many fake/bot reviews regarding this hotel.
HUGO'S BOUTIQUE HOTEL
Manager
11/05/2023 at 15:13
Dear Joana S.
Thank you for staying at Hugo's Boutique Hotel and taking the time to post a review.
We are not pleased to see your dissatisfaction, and we are sorry for not being able to offer you a more peaceful time. As you could see, the hotel is situated in a very vibrant entertainment area, which leaves us with limited options when it comes to noise problems, but we did try our best and offered the best thing available at the moment - it was our attempt to make your stay better. Unfortunately, such a review is kind of a proof that it was not successful, too bad.
On the other hand, we are grateful for your nice mentions about our rooms, designs and the staff - which is the most important part of any service.
To be honest, for us is quite disturbing that despite the efforts to reach you and assist you, you still left our properties believing that we only helped because you had complained to the agency (the email from the company was received after you had taken the new room). Also, we feel that it is not so ethical to claim that our good reviews are fake, but all in all, let us not keep long on that.
We still thank you for your review and hope to have an opportunity to welcome you during a quieter period in the area. It would be very nice to have an opportunity to improve your impression.
Kind Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and taking the time to post a review.
We are not pleased to see your dissatisfaction, and we are sorry for not being able to offer you a more peaceful time. As you could see, the hotel is situated in a very vibrant entertainment area, which leaves us with limited options when it comes to noise problems, but we did try our best and offered the best thing available at the moment - it was our attempt to make your stay better. Unfortunately, such a review is kind of a proof that it was not successful, too bad.
On the other hand, we are grateful for your nice mentions about our rooms, designs and the staff - which is the most important part of any service.
To be honest, for us is quite disturbing that despite the efforts to reach you and assist you, you still left our properties believing that we only helped because you had complained to the agency (the email from the company was received after you had taken the new room). Also, we feel that it is not so ethical to claim that our good reviews are fake, but all in all, let us not keep long on that.
We still thank you for your review and hope to have an opportunity to welcome you during a quieter period in the area. It would be very nice to have an opportunity to improve your impression.
Kind Regards,
Customer Relations Manager
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Visited in october 2023
Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms and high quality service. We've enjoyed the infinite pool, the spa and the food at Hugo's Hotel. Just has it all! Definitely the hotel to stay when in Malta.
HUGO'S BOUTIQUE HOTEL
Manager
10/26/2023 at 10:21
Dear Donika Chushkova,
Thank you a lot for staying at Hugo's Boutique Hotel and for sharing this amazing review with our team.
We can see that your recent visit was really enjoyable and that our team made sure to offer you a great stay and memorable experience - thank you for your kind compliments and nice recommendation.
It is also very nice to know that you were satisfied with our food offer in different venues and that you found some time to enjoy our relaxing facilities.
We can only hope to welcome you back in one of our hotels soon!
Warm Regards,
Customer Relations Manager
Thank you a lot for staying at Hugo's Boutique Hotel and for sharing this amazing review with our team.
We can see that your recent visit was really enjoyable and that our team made sure to offer you a great stay and memorable experience - thank you for your kind compliments and nice recommendation.
It is also very nice to know that you were satisfied with our food offer in different venues and that you found some time to enjoy our relaxing facilities.
We can only hope to welcome you back in one of our hotels soon!
Warm Regards,
Customer Relations Manager
See the translation
Thank you for staying at Hugo's Boutique Hotel and providing us with this nice review.
It is a pleasure to know how enjoyable your recent stay was, and we are hoping to welcome you again soon!
Warm Regards,
Customer Relations Manager