HUGO'S BOUTIQUE HOTEL
Hotel
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2024
Recommended
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2024
It's hard not to notice this impressive 8 story black building when you go to Paceville. Opened in 2016, this luxury boutique hotel is at the forefront of technology. This is how, with a tablet, you can control everything in your room: The room was very clean and the staff were very helpful. And the rest of the equipment will be the same level: High performance wifi, minibar, satellite TV, full coffee service and even top comfort bed, especially when you are active in massaging. Some of the suites, superior "foaming bath", allow you to slip into a bubbling bath while enjoying a wonderful view of St George's Bay. But privacy is perfectly guaranteed since you can admire everything without being seen, thanks to a special treatment of glass. Modern decoration for all 40 rooms. And in the surroundings, bars in the same group as Hugo's Pub, Hugo's Passion….
Did you know? This review was written by our professional authors.
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Members' reviews on HUGO'S BOUTIQUE HOTEL
3.1/5
31 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in october 2023
Most beautiful hotel i have ever visited! Its located in the heart of the st.julians (for me its the most beautiful city in the island), 2 mins from hop on hop off buses, from the bay and for many restaurants, bars, shopping mall! The design of the hotel is fantastic, the rooms are crystal clears and the breakfast was very tasty and gave you many many options to select!
Last but not least, litterly all people of the staff were more than polite and helpful! We enjoyed our staying here! We will definetely come again!
Last but not least, litterly all people of the staff were more than polite and helpful! We enjoyed our staying here! We will definetely come again!
HUGO'S BOUTIQUE HOTEL
Manager
10/08/2023 at 13:35
Dear Isavella Zachariadi,
Thank you for staying at Hugo's Boutique Hotel and taking some of your time to post this amazing review, it really made our day!
We work hard in order to deliver the best service possible, and to offer unique experiences to our guests, and seeing this feedback is a proof we are on the right way - thank you for sharing it with us.
Our team is glad to see that you enjoyed our luxury rooms, nice facilities and polite and friendly staff, so we really hope to welcome you back soon.
It would be amazing to have an opportunity to create more memorable stays!
Warm Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and taking some of your time to post this amazing review, it really made our day!
We work hard in order to deliver the best service possible, and to offer unique experiences to our guests, and seeing this feedback is a proof we are on the right way - thank you for sharing it with us.
Our team is glad to see that you enjoyed our luxury rooms, nice facilities and polite and friendly staff, so we really hope to welcome you back soon.
It would be amazing to have an opportunity to create more memorable stays!
Warm Regards,
Customer Relations Manager
See the translation
Visited in october 2023
L' hotel è molto bello e non manca di nulla tuttavia per quello che si paga il servizio andrebbe migliorato, non puoi mandare a fare le camere un uomo perché fa solo danni (lenzuolo macchiato, camera rifatta alle 16:00 perché glie l' ho detto 2 volte, lenzuolo macchiato buttato da me per terra per farmelo cambiare e rimesso sul letto come se nulla fosse è inaccettabile!!!!), segnalo però alcuni del personale molto bravi e cortesi The ed Eleonora su tutti.
HUGO'S BOUTIQUE HOTEL
Manager
10/04/2023 at 15:34
Dear oliviero bacchi,
Thank you for staying at Hugo's Boutique Hotel and sharing your genuine opinion consisting of positive and less positive sides.
We are pleased to know that there are a couple of good aspects, and that you felt the effort of our staff to assist and leave a nice impression. Your compliments will be given to Eleonora and the rest of the team.
On the other hand, we are sorry for any issues related to our housekeeping services, kindly be informed that we will investigate these claims carefully and take the necessary action immediately.
We hope to welcome you again and have the chance to offer you a better experience.
Kindest Regards,
Customer Relations Manager
Thank you for staying at Hugo's Boutique Hotel and sharing your genuine opinion consisting of positive and less positive sides.
We are pleased to know that there are a couple of good aspects, and that you felt the effort of our staff to assist and leave a nice impression. Your compliments will be given to Eleonora and the rest of the team.
On the other hand, we are sorry for any issues related to our housekeeping services, kindly be informed that we will investigate these claims carefully and take the necessary action immediately.
We hope to welcome you again and have the chance to offer you a better experience.
Kindest Regards,
Customer Relations Manager
See the translation
Visited in october 2023
Very good hotel, clean tidy and worth every penny. Very central in the main strip, great restaurant downstairs too! Highly recommended
HUGO'S BOUTIQUE HOTEL
Manager
10/04/2023 at 15:28
Dear Dipen Patel,
Thank you for visiting Hugo's Boutique Hotel and sharing such a nice feedback with us.
Our guests are always our priority, and knowing that we met your expectations and added to your nice experience is all we hope for. Thank you for confirming this to us.
We will keep on working hard in order to meet the needs of our guests and we hope to welcome you back soon!
Best Regards,
Customer Relations Manager
Thank you for visiting Hugo's Boutique Hotel and sharing such a nice feedback with us.
Our guests are always our priority, and knowing that we met your expectations and added to your nice experience is all we hope for. Thank you for confirming this to us.
We will keep on working hard in order to meet the needs of our guests and we hope to welcome you back soon!
Best Regards,
Customer Relations Manager
See the translation
Visited in september 2023
BEWARE OF FAKE REVIEWS!!! You’ll either see very negative, or fake positive. This is the worst hotel I’ve stayed in during a 3 month Europe trip. Cockroaches, shower leaks into room, eletronics dont work, service is TERRIBLE, can’t sleep for a minute at night because of the INSANE NOISE, cleaners don’t clean the room. TERRIBLE TERRIBLE TERRIBLE!!
HUGO'S BOUTIQUE HOTEL
Manager
10/08/2023 at 13:31
Dear Sam Roberts,
Thank you for visiting Hugo's Boutique Hotel and posting a review.
We are not happy to know that your visit was not pleasant, and we are sorry for letting you down with our service.
Unfortunately, we could not find any records of your complaints in our reports so we are not able to provide further information on the same.
We can, however, apologize in case we missed on anything while you were our guests, and we will take action to improve our efficiency, which is always our aim - to become better.
On the other hand, it was not nice for us to read your claims about some fake reviews, especially as we believe nobody should have such a serious accusation, with no proofs. We would not feel so comfortable to post anything similar online, under any circumstances.
All in all, we appreciate everyone's opinion, even this one, and we will try to use this as a way of improvement.
Best Regards,
Customer Relations Manager
Thank you for visiting Hugo's Boutique Hotel and posting a review.
We are not happy to know that your visit was not pleasant, and we are sorry for letting you down with our service.
Unfortunately, we could not find any records of your complaints in our reports so we are not able to provide further information on the same.
We can, however, apologize in case we missed on anything while you were our guests, and we will take action to improve our efficiency, which is always our aim - to become better.
On the other hand, it was not nice for us to read your claims about some fake reviews, especially as we believe nobody should have such a serious accusation, with no proofs. We would not feel so comfortable to post anything similar online, under any circumstances.
All in all, we appreciate everyone's opinion, even this one, and we will try to use this as a way of improvement.
Best Regards,
Customer Relations Manager
See the translation
Thank you a lot for staying at Hugo's Boutique Hotel and finding some time to publish this nice review.
Knowing that we made your stay a pleasant one, that you were satisfied with our facilities and that you received courteous service from our helpful staff is all we can ask for - and we are grateful for sharing that with our team.
Your compliments will be given to Teo and we are looking forward to welcoming you again soon!
Warm Regards,
Customer Relations Manager