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Opinions MARITIM ANTONINE HOTEL & SPA Mellieha
Members' reviews on MARITIM ANTONINE HOTEL & SPA
4.4/5
112 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.
Visited in november 2023
Room was a little old fashioned, comfy beds. The plug sockets were on other sides of the room from the bed which was frustrating and the bath took ages to fill up. Lovely service and the breakfast was really good. 10 euros for bathrobes and 20 refundable for towels for the pool. Didn’t get to try the hot tub as there were kids in it the whole time. Some older people got undressed in the pool space which meant you seen some nudity. The spa prices were better than the last place we went too. The area around the hotel was nice but not very nightlife like clubs or anything.
Visited in november 2023
Das Maritim Hotel in Mellieha liegt sehr schön. Wir hatten die Junior Suite mit einem sehr geräumigen Zimmer, großem Bad mit Dusche und Badewanne, großem Balkon mit Tisch und Stühlen und zwei Sonnenliegen gebucht. Vom Balkon aus hatten wir einen herrlichen Blick über den Ort bis aufs Meer. Das Hotel bietet Indoor und Outdoor Pools sowie Sauna und Spa, allerdings nur von 09:00 bis 19:00 Uhr.
Wir haben es auch sehr genossen, abends an der Bar zu sitzen und der Live-Pianomusik zu lauschen. Rund um das Hotel gibt es zahlreiche Restaurants. Die Buslinien halten direkt vor dem Hotel, so dass man alle Orte, Valleta, Mdina usw. gut mit dem Bus erreichen kann.
Das Frühstück im Maritim war hervorragend und hat keine Wünsche offen gelassen. Man kann draußen oder drinnen sitzen. Alles in allem können wir das Maritim Hotel sehr empfehlen.
Wir haben es auch sehr genossen, abends an der Bar zu sitzen und der Live-Pianomusik zu lauschen. Rund um das Hotel gibt es zahlreiche Restaurants. Die Buslinien halten direkt vor dem Hotel, so dass man alle Orte, Valleta, Mdina usw. gut mit dem Bus erreichen kann.
Das Frühstück im Maritim war hervorragend und hat keine Wünsche offen gelassen. Man kann draußen oder drinnen sitzen. Alles in allem können wir das Maritim Hotel sehr empfehlen.
MARITIM ANTONINE HOTEL & SPA
Manager
11/26/2023 at 10:51
Dear Mr Merkens
I would like to thank you for your thoughtful and complementary review following your recent visit to The Maritim Antonine Hotel.
It is a pleasure to learn how much you enjoyed your stay and that you took away fond memories of your time withs us.
Please rest assured that I have shared your warm appraisal to all the staff who look forward to welcoming you again very soon.
With kindest regards
Libby Punshon
Guest Relations Manager
I would like to thank you for your thoughtful and complementary review following your recent visit to The Maritim Antonine Hotel.
It is a pleasure to learn how much you enjoyed your stay and that you took away fond memories of your time withs us.
Please rest assured that I have shared your warm appraisal to all the staff who look forward to welcoming you again very soon.
With kindest regards
Libby Punshon
Guest Relations Manager
See the translation
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Visited in november 2023
El hotel es bonito y está limpio, tampoco es nada del otro mundo. Lástima que en plena 2023 siga habiendo gente racista y retrógrada como la recepcionista, eso le quita muchos puntos al hotel.
MARITIM ANTONINE HOTEL & SPA
Manager
11/26/2023 at 10:56
Dear Ms Munoz
Thank you so much for choosing to visit the Maritim Antonine Hotel & Spa
We are pleased that you enjoyed many aspects of your stay and sincerely appreciate you taking a moment to submit your review.
We also genuinely appreciate any fair and constructive feedback that will allow us to further improve the services we provide, therefore your valuable observations have been relayed for immediate attention.
I would however give you my assurance that we do not condone rudeness or discrimination from our staff but also ask that you understand that we employ staff of many nationalities and as such some translations or interpretations may appear abrupt, especially if not spoken in a person’s mother tongue but it would not be their intention to offend in any way
Once again I offer my gratitude for your valuable review and sincerely hope that the matters outlined do not deter you from returning to the Maritim Antonine Hotel & Spa
Kindest regards
Libby Punshon
Guest Relations Manager
Thank you so much for choosing to visit the Maritim Antonine Hotel & Spa
We are pleased that you enjoyed many aspects of your stay and sincerely appreciate you taking a moment to submit your review.
We also genuinely appreciate any fair and constructive feedback that will allow us to further improve the services we provide, therefore your valuable observations have been relayed for immediate attention.
I would however give you my assurance that we do not condone rudeness or discrimination from our staff but also ask that you understand that we employ staff of many nationalities and as such some translations or interpretations may appear abrupt, especially if not spoken in a person’s mother tongue but it would not be their intention to offend in any way
Once again I offer my gratitude for your valuable review and sincerely hope that the matters outlined do not deter you from returning to the Maritim Antonine Hotel & Spa
Kindest regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in november 2023
Would avoid the restaurant in the hotel there is nice restaurants around the area . rooms could be a bit more clean we find hair in bed and toilet . spa and pool not the best it looked a bit more promising but overall for the price i think it is a good choice .
MARITIM ANTONINE HOTEL & SPA
Manager
11/24/2023 at 12:12
Dear Ms Hambri
Thank you so much for choosing to visit the Maritim Antonine Hotel & Spa
We are pleased that you enjoyed many aspects of your stay and sincerely appreciate you taking a moment to submit your review.
We also genuinely appreciate any fair and constructive feedback that will allow us to further improve the services we provide, therefore your valuable observations have been relayed for immediate attention.
Kindest regards
Libby Punshon
Guest Relations Manager
Thank you so much for choosing to visit the Maritim Antonine Hotel & Spa
We are pleased that you enjoyed many aspects of your stay and sincerely appreciate you taking a moment to submit your review.
We also genuinely appreciate any fair and constructive feedback that will allow us to further improve the services we provide, therefore your valuable observations have been relayed for immediate attention.
Kindest regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in november 2023
Very comfortable and they staff is attentive
Visited in november 2023
Top hotel in a lovely part of the world
Visited in november 2023
Nice hotel, would have given the maximum of stars if my room hadn’t been so noisy during the night with the cars, delivery trucks, buses and people shouting. I was at the street side and couldn’t sleep with an open window. Perhaps the backside is quieter.
MARITIM ANTONINE HOTEL & SPA
Manager
11/20/2023 at 11:05
Dear Mr Droeshout
Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.
We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager.
Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.
We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager.
See the translation
Visited in november 2023
Easily reachable by public transport from the airport with good connection to the beach and Valetta. The hotel is clean, staff are friendly and breakfast is excellent with a wide variety of choices. The indoor pool is nice and warm. However, the outdoor pool is very cold, would be good to heat it a bit more. The rooftop has a lovely view of the town. On the downside, We had a room with balcony on the back building. Apparently there was a bar nearby so it was quite noisy at night. Also, it would be great if bathroom door was not glass as to keep the privacy of the person using the toilette. Other than that, we had a great time and look forward to coming back.
MARITIM ANTONINE HOTEL & SPA
Manager
11/20/2023 at 11:05
Dear Ms Castro
Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.
We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager.
Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.
We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager.
See the translation
Visited in november 2023
Amazing.
MARITIM ANTONINE HOTEL & SPA
Manager
11/13/2023 at 13:11
Dear Ms Bendixen
Thank you so much for taking a moment to submit your 5 Star rating of Maritim Antonine Hotel . We are delighted you enjoyed your stay and hope you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager
Thank you so much for taking a moment to submit your 5 Star rating of Maritim Antonine Hotel . We are delighted you enjoyed your stay and hope you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in november 2023
We had a lovely visit to Malta staying here. All the warnings about the car park are spot on. Only small cars less that 2m in length and height can get in and even then it is difficult to get up and down the 5 stories to the parking. However, everything else about the hotel is great. It is in a great location. Handy to get to the beaches. Visit Gozo
MARITIM ANTONINE HOTEL & SPA
Manager
11/10/2023 at 14:23
Dear Mr Rich
Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.
We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager.
Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.
We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager.
See the translation
Visited in november 2023
Horrible expérience : le pire hôtel dans lequel suis allé. Personnel désagréable, équipements vétustes, bas des meubles pourris et le pire de tout : SALE. Poils à terre, joints des sanitaires noirs, crasses diverses.
Même la clé était crasseuse !
Même la clé était crasseuse !
MARITIM ANTONINE HOTEL & SPA
Manager
11/09/2023 at 14:26
Dear Guest,
Of cause we are saddened that you stay with us was marred in any way , as you can see this is not the feedback we normally receive , however for the benefit of other members, we must address any concerns in a fair context. In this instance and although not mentioned in your review , your main concern was that after an error in your own booking dates which resulted in you arriving a day later .
On arriving the following morning , you had requested a refund for the night unused but at the same time claiming the same room for early check in ,as you had paid for the room.
As per most terms and condition we or agent were not in a position to do so.
We also respectfully submit that at no point did you make any reference to any issue with the room given,
After confrontational behavior directed at our staff, and witnessed by many , we contacted the agent in order to arrange a refund, to defuse and resolve the matter.
All our esteemed guests both present and future have my assurance that we do not condone rudeness from our staff but also ask that you may appreciate , when unable to give a guest the answer they desire this may also be unfairly perceived as rude or unhelpful .
With kindest regards
Libby Punshon
Guest Relations Manager
Of cause we are saddened that you stay with us was marred in any way , as you can see this is not the feedback we normally receive , however for the benefit of other members, we must address any concerns in a fair context. In this instance and although not mentioned in your review , your main concern was that after an error in your own booking dates which resulted in you arriving a day later .
On arriving the following morning , you had requested a refund for the night unused but at the same time claiming the same room for early check in ,as you had paid for the room.
As per most terms and condition we or agent were not in a position to do so.
We also respectfully submit that at no point did you make any reference to any issue with the room given,
After confrontational behavior directed at our staff, and witnessed by many , we contacted the agent in order to arrange a refund, to defuse and resolve the matter.
All our esteemed guests both present and future have my assurance that we do not condone rudeness from our staff but also ask that you may appreciate , when unable to give a guest the answer they desire this may also be unfairly perceived as rude or unhelpful .
With kindest regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in november 2023
Very good hotel. Have stayed here several times and I'm always satisfied. Very extensive, good breakfast. Very clean hotel. Friendly and professional staff, especially Martin who, during my most recent visit, came around every morning during breakfast to check on us if everything was alright. But of course all other staff members of who I don't know the name, from the reception over F&B to housekeeping
MARITIM ANTONINE HOTEL & SPA
Manager
11/08/2023 at 13:27
Dear Mathias,
Thank you so much for opting to spend time with us and for taking a moment to review the Maritim Antonine Hotel & Spa so warmly.
It is extremely rewarding to hear that our guests have had a memorable experience and you have my assurance that your kind appraisal has been passed to the all the staff who certainly look forward to welcoming you again very soon.
With kindest regards
Libby Punshon
Guest Relations Manager
Thank you so much for opting to spend time with us and for taking a moment to review the Maritim Antonine Hotel & Spa so warmly.
It is extremely rewarding to hear that our guests have had a memorable experience and you have my assurance that your kind appraisal has been passed to the all the staff who certainly look forward to welcoming you again very soon.
With kindest regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in november 2023
Sehr freundliches und hilfsbereites Personal, sauberes Hotel, gutes Essen am Frühstücksbuffet und in den a la carte Restaurants. Komme gerne wieder.
Visited in november 2023
The bed is comfortable and the turn down service impeccable. My one small complaint is the shower head water pressure is weak and the angled tub makes it difficult to take a shower without making a huge mess on the bathroom floor.
Visited in november 2023
Emplacement idéal, à côté d'une très charmante place, adossée à une belle cathédrale... une belle vue sur la mer... et un accès direct aux bus qui vous mènent aux plages et aux différents lieux de visite.
Les chambres sont spacieuses et confortable, le service discret et à l'écoute, trois piscines, une salle de sport, un Spa... tout pour vous relaxer.
Seul bémol le petit déjeuner : qualité du café et du jus d'orange à revoir pour ce tarif... (11€).
Les chambres sont spacieuses et confortable, le service discret et à l'écoute, trois piscines, une salle de sport, un Spa... tout pour vous relaxer.
Seul bémol le petit déjeuner : qualité du café et du jus d'orange à revoir pour ce tarif... (11€).
Visited in november 2023
New hotel, rooms cleaned daily. Service from maids to receptionists very nice. Breakfast is rich, and tasty and the products are fresh.
However, this is not a hotel for us as a family with two small children. The rooftop pool which is sunny all day is only for adults and teenagers from 16 years. The pool in the garden (garden well maintained and nice), clean but with very cold water, because there are tall buildings around and so the direct sun is on the pool maybe about 2 hours a day. There is a third pool inside the hotel but honestly we are not looking - I mean, people from northern Europe with children- in October to be in an indoor pool.
However, this is not a hotel for us as a family with two small children. The rooftop pool which is sunny all day is only for adults and teenagers from 16 years. The pool in the garden (garden well maintained and nice), clean but with very cold water, because there are tall buildings around and so the direct sun is on the pool maybe about 2 hours a day. There is a third pool inside the hotel but honestly we are not looking - I mean, people from northern Europe with children- in October to be in an indoor pool.
MARITIM ANTONINE HOTEL & SPA
Manager
11/03/2023 at 16:27
Dear Mr Banach
Thank you so much for choosing to visit the Maritim Antonine Hotel & Spa
We are pleased that you enjoyed many aspects of your stay and sincerely appreciate you taking a moment to submit your review.
We also genuinely appreciate any fair and constructive feedback that will allow us to further improve the services we provide, therefore your valuable observations have been relayed for immediate attention.
Kindest regards
Libby Punshon
Guest Relations Manager
Thank you so much for choosing to visit the Maritim Antonine Hotel & Spa
We are pleased that you enjoyed many aspects of your stay and sincerely appreciate you taking a moment to submit your review.
We also genuinely appreciate any fair and constructive feedback that will allow us to further improve the services we provide, therefore your valuable observations have been relayed for immediate attention.
Kindest regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in november 2023
Great hotel with nice location, 100% recommend. The staff were very friendly, the room was tidy, big and comfortable. There were many options for breakfast. The garage is only for small cars, but you can also park by the street. :)
MARITIM ANTONINE HOTEL & SPA
Manager
11/03/2023 at 16:26
Dear Ms Kragelj
Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.
We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager.
Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.
We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager.
See the translation
Visited in november 2023
Elegante e sofisticato. Camere confortevoli e spaziose complete di tutto. Ottimo servizio cibo gustoso abbondante e vario. Colazione a buffet spettacolare.. Il personale non parla italiano. Solo inglese...
Visited in october 2023
Not too much to see but definitely one of the best places at Malta ????
Visited in october 2023
Stellar hotel, great views and all necessity businesses nearby. Beach is 2 stops away by the buses that run every 15-20 minutes.
MARITIM ANTONINE HOTEL & SPA
Manager
10/29/2023 at 13:44
Dear Mr Ross
Thank you so much for opting to spend time with us and for taking a moment to review the Maritim Antonine Hotel & Spa so warmly.
It is extremely rewarding to hear that our guests have had a memorable experience and you have my assurance that your kind appraisal has been passed to the all the staff who certainly look forward to welcoming you again very soon.
With kindest regards
Libby Punshon
Guest Relations Manager
Thank you so much for opting to spend time with us and for taking a moment to review the Maritim Antonine Hotel & Spa so warmly.
It is extremely rewarding to hear that our guests have had a memorable experience and you have my assurance that your kind appraisal has been passed to the all the staff who certainly look forward to welcoming you again very soon.
With kindest regards
Libby Punshon
Guest Relations Manager
See the translation
Advertising
Visited in october 2023
Important to note that parking garage is deep underground (several spirals to drive there) and good to go only with very small cars! Food is very good! 9th floor pool area very nice, but kids under 16 not allowed strictly thus not good to split family into 2 thus not possible to enjoy that pool for family of different age kids..
MARITIM ANTONINE HOTEL & SPA
Manager
10/29/2023 at 14:04
Dear Mr Tamm
Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.
We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager.
Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.
We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager.
See the translation
Visited in october 2023
a very nice hotel for a family stay. In reality, it looks and looks better than in the photos. Spacious and nicely decorated room, nice-to-touch bedding, comfortable mattresses, very tasty and varied breakfast, plenty of restaurants and a bus stop next to the hotel. In the evening, a beautiful view of the cathedral from the roof in the Thai restaurant. In the evening, the beautifully illuminated .Hotel manager is interested in guests' opinions during breakfast :)
Even after checking out, you can use the hotel's services such as a shower, etc. Overall, the place is worth recommending and we will return to the hotel
Even after checking out, you can use the hotel's services such as a shower, etc. Overall, the place is worth recommending and we will return to the hotel
MARITIM ANTONINE HOTEL & SPA
Manager
10/25/2023 at 13:22
Dear Ms Bosak
Thank you ever so much for having taken the time to share this wonderful review of The Maritim Antonine Hotel & Spa.
I am delighted to see that your expectations were exceeded and please rest assured your kind comments have been shared with the entire team whom hope to have the pleasure of welcoming you back again soon.
With kindest regards
Libby Punshon
Guest Relations Manager
Thank you ever so much for having taken the time to share this wonderful review of The Maritim Antonine Hotel & Spa.
I am delighted to see that your expectations were exceeded and please rest assured your kind comments have been shared with the entire team whom hope to have the pleasure of welcoming you back again soon.
With kindest regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in october 2023
Visited here to meet tour guide to arrange shore excursions in Malta
MARITIM ANTONINE HOTEL & SPA
Manager
10/29/2023 at 14:03
Dear Ms Simms
Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.
We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager.
Thank you so much for taking a moment to review your recent visit to the Maritim Antonine Hotel.
We are delighted that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager.
See the translation
Visited in october 2023
Un hotel superbonito, un desayuno buenísimo y un precio súper asequible. La chica que hacía el servicio de habitaciones muy amable.
MARITIM ANTONINE HOTEL & SPA
Manager
10/25/2023 at 13:21
Dear Ms Manzano
I would like to thank you for your thoughtful and complementary review following your recent visit to The Maritim Antonine Hotel.
It is a pleasure to learn how much you enjoyed your stay and that you took away fond memories of your time with us.
Please rest assured that I have shared your warm appraisal to all the staff who look forward to welcoming you again very soon.
With kindest regards
Libby Punshon
Guest Relations Manager
I would like to thank you for your thoughtful and complementary review following your recent visit to The Maritim Antonine Hotel.
It is a pleasure to learn how much you enjoyed your stay and that you took away fond memories of your time with us.
Please rest assured that I have shared your warm appraisal to all the staff who look forward to welcoming you again very soon.
With kindest regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in october 2023
Stopped here for a week in October. Brilliant. Staff very friendly. Room was really nice. Good air con, super bathroom and good blackout curtains. Breakfasts were really good, massive choice. We only used the restaurants a couple of times as we were b&b, but quality and choice of food very good. We did use the Thai restaurant by the rooftop bar. Great experience. All in all a super week in Malta at a great hotel. Thank you to all the staff at the Maritim Antonine.
MARITIM ANTONINE HOTEL & SPA
Manager
10/25/2023 at 13:23
Dear Mr Taylor
Thank you ever so much for having taken the time to share this wonderful review of The Maritim Antonine Hotel & Spa.
I am delighted to see that your expectations were exceeded and please rest assured your kind comments have been shared with the entire team whom hope to have the pleasure of welcoming you back again soon.
With kindest regards
Libby Punshon
Guest Relations Manager
Thank you ever so much for having taken the time to share this wonderful review of The Maritim Antonine Hotel & Spa.
I am delighted to see that your expectations were exceeded and please rest assured your kind comments have been shared with the entire team whom hope to have the pleasure of welcoming you back again soon.
With kindest regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in october 2023
We absolutely loved staying here, a beautiful hotel with friendly staff and great food. The rooms were lovely and clean, a nice, big super king size bed that was so comfy. We stayed in the other part of the hotel (which is a bit confusing and not much signage) which has quick access to the street rather than keep going through the reception, the swimming pool is only shallow and small. The bar offers a great range of food and drink, try the bajtra cocktail ???? it's absolutely gorgeous ???? and at night try the Thai restaurant situated on the roof. The food is fresh and tasty, the view from here is excellent. Got to also say the staff here are absolutely fab, a big thank you to Victoria, David and another lady for helping me ????
Visited in october 2023
I would not recommend the hotel. We arrived late in the evening. We got a room that was old, smelly, nasty, humanity and in the basement. The AC was not working and the mattress uncomfortably (there was a hard part in the middle). After reporting this to the reception they moved us but the issues where not solved. In total we moved 3 times over a stay from 4 nights. This made our stay very uncomfortable. We asked for our money back so we can move to an other hotel, but they refused..
There was a guy who claimed to be the guest relations manager. He was very rude, unprofessional and send security to us for no reason.. we felt like criminals in stead of guest. The next day other staff members said that he was not a manager.
Last but not least the breakfast was poor. We where not able to swim in the inside pool cause of to much chlorine. Our eyes started burning when we walked inside of the pool area.
There was a guy who claimed to be the guest relations manager. He was very rude, unprofessional and send security to us for no reason.. we felt like criminals in stead of guest. The next day other staff members said that he was not a manager.
Last but not least the breakfast was poor. We where not able to swim in the inside pool cause of to much chlorine. Our eyes started burning when we walked inside of the pool area.
MARITIM ANTONINE HOTEL & SPA
Manager
10/23/2023 at 14:16
Dear Mr Hawelah
First and foremost, we thank you for visiting the Maritim Antonine Hotel & Spa ,
We are so deeply saddened that our hotel did not completely fulfill your expectations, as you can see this is not the feedback we normally receive, however it is with the utmost respect that, for the benefit of any other members, we are given the opportunity to relay the facts in a correct and fair context.
As your confirmation will clarify, the reservation was for a standard twin room with street / village view with a request for a double bed. If I could highlight that such requests are in fact subject to availability. Where we do have a number of double beds with double mattresses, we also like many establishments adopt a wraparound system where a double topper is attached to two single beds.
The above being said we had actually allocated you a room with a double bed by incorporating an upgrade to a garden view room. The reception is as you may now be aware is on level 3 , however level one is actually level with the garden and pool, although I appreciate that being late in the evening this may not have been apparent .
We of course acknowledge that you voiced your concern with the air conditioning which resulted in our staff offering multiple room options for the evening in question, some of which have twin beds. Despite all efforts made, your insistence on having a double bed mattress resulted in the allocation of a room that was part of a family booking the following day and was clearly explained.
Please note that we have several guest relation staff and departmental managers covering a duty roster system ,there for the gentleman you refer to was not in any way deceiving you. On the contrary he, I understand, spent some time attempting to offer rooms to your liking. Unfortunately, these were refused due to the lack of a double bed and not the quality of room.
To resolve the issue in hand we were able to offer a new deluxe room with double bed on the early hours of the 17th , leaving the rest of your stay without issue.
In conclusion, we again offer our humblest apologies for any inconvenience, but sincerely hope that you will return to afford us the opportunity to restore your confidence in The Maritim Antonine Hotel
Kind regards
Libby Punshon
Guest Relations Manager
First and foremost, we thank you for visiting the Maritim Antonine Hotel & Spa ,
We are so deeply saddened that our hotel did not completely fulfill your expectations, as you can see this is not the feedback we normally receive, however it is with the utmost respect that, for the benefit of any other members, we are given the opportunity to relay the facts in a correct and fair context.
As your confirmation will clarify, the reservation was for a standard twin room with street / village view with a request for a double bed. If I could highlight that such requests are in fact subject to availability. Where we do have a number of double beds with double mattresses, we also like many establishments adopt a wraparound system where a double topper is attached to two single beds.
The above being said we had actually allocated you a room with a double bed by incorporating an upgrade to a garden view room. The reception is as you may now be aware is on level 3 , however level one is actually level with the garden and pool, although I appreciate that being late in the evening this may not have been apparent .
We of course acknowledge that you voiced your concern with the air conditioning which resulted in our staff offering multiple room options for the evening in question, some of which have twin beds. Despite all efforts made, your insistence on having a double bed mattress resulted in the allocation of a room that was part of a family booking the following day and was clearly explained.
Please note that we have several guest relation staff and departmental managers covering a duty roster system ,there for the gentleman you refer to was not in any way deceiving you. On the contrary he, I understand, spent some time attempting to offer rooms to your liking. Unfortunately, these were refused due to the lack of a double bed and not the quality of room.
To resolve the issue in hand we were able to offer a new deluxe room with double bed on the early hours of the 17th , leaving the rest of your stay without issue.
In conclusion, we again offer our humblest apologies for any inconvenience, but sincerely hope that you will return to afford us the opportunity to restore your confidence in The Maritim Antonine Hotel
Kind regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in october 2023
I would not recommend the hotel. We arrived late in the evening. We got a room that was old, smelly, nasty, humanity and in the basement. The AC was not working and the mattress uncomfortably (there was a hard part in the middle). After reporting this to the reception they moved us but the issues where not solved. In total we moved 3 times over a stay from 4 nights. This made our stay very uncomfortable. We asked for our money back so we can move to an other hotel, but they refused..
There was a guy who claimed to be the guest relations manager. He was very rude, unprofessional and send security to us for no reason.. we felt like criminals in stead of guest. The next day other staff members said that he was not a manager.
Last but not least the breakfast was poor. We where not able to swim in the inside pool cause of to much chlorine. Our eyes started burning when we walked inside of the pool area.
There was a guy who claimed to be the guest relations manager. He was very rude, unprofessional and send security to us for no reason.. we felt like criminals in stead of guest. The next day other staff members said that he was not a manager.
Last but not least the breakfast was poor. We where not able to swim in the inside pool cause of to much chlorine. Our eyes started burning when we walked inside of the pool area.
MARITIM ANTONINE HOTEL & SPA
Manager
10/23/2023 at 14:16
Dear Ms Van der Meer,
First and foremost, we thank you for visiting the Maritim Antonine Hotel & Spa ,
We are so deeply saddened that our hotel did not completely fulfill your expectations, as you can see this is not the feedback we normally receive, however it is with the utmost respect that, for the benefit of any other members, we are given the opportunity to relay the facts in a correct and fair context.
As your confirmation will clarify, the reservation was for a standard twin room with street / village view with a request for a double bed. If I could highlight that such requests are in fact subject to availability. Where we do have a number of double beds with double mattresses, we also like many establishments adopt a wraparound system where a double topper is attached to two single beds.
The above being said we had actually allocated you a room with a double bed by incorporating an upgrade to a garden view room. The reception is as you may now be aware is on level 3 , however level one is actually level with the garden and pool, although I appreciate that being late in the evening this may not have been apparent .
We of course acknowledge that you voiced your concern with the air conditioning which resulted in our staff offering multiple room options for the evening in question, some of which have twin beds. Despite all efforts made, your insistence on having a double bed mattress resulted in the allocation of a room that was part of a family booking the following day and was clearly explained.
Please note that we have several guest relation staff and departmental managers covering a duty roster system ,there for the gentleman you refer to was not in any way deceiving you. On the contrary he, I understand, spent some time attempting to offer rooms to your liking. Unfortunately, these were refused due to the lack of a double bed and not the quality of room.
To resolve the issue in hand we were able to offer a new deluxe room with double bed on the early hours of the 17th , leaving the rest of your stay without issue.
In conclusion, we again offer our humblest apologies for any inconvenience, but sincerely hope that you will return to afford us the opportunity to restore your confidence in The Maritim Antonine Hotel
Kind regards
Libby Punshon
Guest Relations Manager
First and foremost, we thank you for visiting the Maritim Antonine Hotel & Spa ,
We are so deeply saddened that our hotel did not completely fulfill your expectations, as you can see this is not the feedback we normally receive, however it is with the utmost respect that, for the benefit of any other members, we are given the opportunity to relay the facts in a correct and fair context.
As your confirmation will clarify, the reservation was for a standard twin room with street / village view with a request for a double bed. If I could highlight that such requests are in fact subject to availability. Where we do have a number of double beds with double mattresses, we also like many establishments adopt a wraparound system where a double topper is attached to two single beds.
The above being said we had actually allocated you a room with a double bed by incorporating an upgrade to a garden view room. The reception is as you may now be aware is on level 3 , however level one is actually level with the garden and pool, although I appreciate that being late in the evening this may not have been apparent .
We of course acknowledge that you voiced your concern with the air conditioning which resulted in our staff offering multiple room options for the evening in question, some of which have twin beds. Despite all efforts made, your insistence on having a double bed mattress resulted in the allocation of a room that was part of a family booking the following day and was clearly explained.
Please note that we have several guest relation staff and departmental managers covering a duty roster system ,there for the gentleman you refer to was not in any way deceiving you. On the contrary he, I understand, spent some time attempting to offer rooms to your liking. Unfortunately, these were refused due to the lack of a double bed and not the quality of room.
To resolve the issue in hand we were able to offer a new deluxe room with double bed on the early hours of the 17th , leaving the rest of your stay without issue.
In conclusion, we again offer our humblest apologies for any inconvenience, but sincerely hope that you will return to afford us the opportunity to restore your confidence in The Maritim Antonine Hotel
Kind regards
Libby Punshon
Guest Relations Manager
See the translation
Visited in october 2023
Good accommodation,food & service.
MARITIM ANTONINE HOTEL & SPA
Manager
10/22/2023 at 14:05
Dear Mr Higgins
Thank you so much for taking a moment to rate your recent visit to the Maritim Antonine Hotel. We are pleased that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager
Thank you so much for taking a moment to rate your recent visit to the Maritim Antonine Hotel. We are pleased that overall you enjoyed your stay and hope that you will join us again very soon.
Kind regards
Libby Punshon
Guest Relations Manager
See the translation
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Everything is very clean and the staff is nice.
Sadly the outside pools aren't heated, so we couldn't use them in late November at 20 degrees outside temperature.
Many people mention the underground parking garage.
In the end it's really not as bad as people make it out to be. You go down a seemingly endless spiral which is described as narrow but really isn't. A Kia Picanto can go all the way down with the wheel turned all the way without correcting once, but you can easily drive a bigger car there.
The garage itself is clean and modern.
Would visit again!